Business ProfileforAmerican Databank, LLC

Someone already mentioned on here how their site directs you to use a fingerprint service that they then say you can't use; so I'll skip that part. Basically my college program is requiring us to go through this company and one of their requirements is a fingerprint *** report. On 05/02 I received an email that their Efast fingerprint vendor was no longer being used and I needed to fill out forms for the new vendor (no mention of required fields other than what was on the form). Okay great; filled them out and emailed back on 05/03. I had already sent in my fingerprints that they were now saying they did not have. Luckily I had 1 extra card with fingerprints (they ask for 2 and I thought it was 3 when I was fingerprinted). On 05/15 I had them overnighted and they were signed as received on 05/16 around 12:15 (6 hours before they close). I emailed to make sure they had them in hand since my other prints never found their way there and I was informed it takes 2-3 business days for them to "process mail". FIVE business days later (4 if you don't include the day they received it 6 hr prior to close) on 05/22 they got the prints but now need the new forms (yes, the ones I already sent on 05/02). I resent those and then received an email that I didn't fill out the phone # and email section. Mind you the top of this form says " *DENOTES REQUIRED FIELDS" and those sections did not have an (*) there. Sent them again with those fields included and then received ANOTHER email saying another field was missing (why they didn't tell me this in the first email, I don't know). And guess what? It also didn't have an (*) marked as a required field. Sent it again and now I'm worried they're gonna say I'm missing something else. School already extended our due date out since so many of us were having issues with this company. Now I have less than 2 weeks and it takes 4-5 days for the report once they have everything. Just want my report ran so I can continue on with my program.