ComplaintsforAuthoriCheck
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
To Whom It May ********* ordered a copy of my marriage certificate on the archives.com website and I have not received an update on the status of the document. I do not reside in Virginia for some reason, maybe she was ******* the message. Plus I never got any attachments for a form to be completed and I uploaded a copy of my drivers license. NO PHONE NUMBER WORKS AT ALL!!! I NEED THIS DOCUMENT FOR MY PASSPORT AND THE COMMUNICATION IS NOT GREAT AT ALL!!! Looking forward to the response. I am also going file a complaint with the BBB today!! On September 4th I received the following message:Hello *******, We have received your request for a copy of a marriage certificate! Please follow the instructions attached to this email. The current turnaround time for the State of Virginia is 2 - 4 weeks and there is no way to expedite. **VERY IMPORTANT, PLEASE READ** 1. No additional payment is required, only the form and a copy of your photo ID are required.2. Your documents must be mailed to: USA Vital Attn: ************* N ******* St ****** ** ***** Be advised that if you chose to cancel within 30 days, a $15 cancellation fee will be applied. We will be happy to continue processing your request upon receipt of this information. Please feel free to contact our office with any questions. We look forward to providing you with the information you are looking for. Thank you and have a nice day. Regards,**************** ************** ******************************************Business response
09/18/2023
Good afternoon ********************
I would very much like to talk to you about this situation and invite you to call me directly either in my office ************ or on my cell ************. I would be happy to explain to you where things stand.
We are a very reputable company who has a professional customer service department. We do not use the Better Business Bureau as our 3rd party customer service department. We deal directly to resolve issues honestly, fairly,professionally, and promptly.
Here I am giving you MY direct numbers and I am the owner of this company. ******************
I am choosing to post this as I have nothing to hide, want to be nothing but helpful. Please contact me to get this resolved.
Be *********** joy!
***
*** Harrison Hicks USAVital, Inc. 1760 ******* Street ******, ** 80206
************ direct/ ************ cell/ ************ fax*********************************
Initial Complaint
06/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Order placed on April 14, 2023 with very little communication since. Its now been two and a half months. Finally contacted company looking for answers to no avail. Refused me a refund and basically told me where to go and how to get there. This is one of their many third party companies that Archives.com uses to charge $75 for a $15 birth certificate. **** also be filling a complaint with Archives.com.Business response
06/29/2023
Good morning ****:
I have tried to find your order with the phone number *************) and with the email ******************* and could not find your order in our system to address this situation. I would like to get this resolved.Please email me at ****************************************** with:
The EMAIL address you used with your Ancestry order.
The NAME on the certificate you were requesting.
From WHERE we are obtaining the record..
When we receive this information, this can be sorted out,
Thank you,
*** Harrison *****
Owner
************
Initial Complaint
12/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The business archives offers you a free 14 day trial. I tried simply signing onto the site to see what is was like. That was Dec 8, 2022. I requested a refund through Archives for ***** and now two weeks later after telling me I received a credit understand that the site that makes you pay a fee is in the shadows and that usvitals.com charged my card. I requested a refund but Archives lied to me my not telling me who charged me. Stay away as this information is free from the SEc of State or local government. None of this should be public.Business response
12/27/2022
Good afternoon,
I would very much like to talk to you about this situation and invite you to call me directly either in my office ************ or on my cell ************. I would be happy to explain to you where things stand.
We are a very reputable company who has a professional customer service department. We do not use the Better Business Bureau as our 3rd party customer service department. We deal directly to resolve issues honestly, fairly,professionally, and promptly.
Here I am giving you MY direct numbers and I am the owner of this company. ******************
I am choosing to post this as I have nothing to hide, want to be nothing but helpful. Please contact me to get this resolved.
Be *********** joy!
***
*** Harrison Hicks USAVital, Inc. 1760 ******* Street ******, ** 80206
************ direct/ ************ cell/ ************ fax *********************************Initial Complaint
08/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 5-3-2022 I paid $56.83 Order #********* for a birth certificate. After 2 months of not receiving it I started trying to contact USAVitals/AuthoriCheck. There listed phone number ************** has only been answered 1 time after numerous calls. The agent gave me an email address that bounced back as non existent on their server. She said I didn't provide a signed form which I did provide. I have tried emails to both ******************************* and ****************************************** with no response.Business response
08/04/2022
Good morning ************,
I would very much like to talk to you about this situation and invite you to call me directly either in my office ************ or on my cell ************. I would be happy to explain to you where things stand.
We are a very reputable company who has a professional customer service department. We do not use the Better Business Bureau as our 3rd party customer service department. We deal directly to resolve issues honestly, fairly,professionally, and promptly.
Here I am giving you MY direct numbers and I am the owner of this company. *****************.
I am choosing to post this as I have nothing to hide, want to be nothing but helpful. Please contact me to get this resolved.
Be well, spark joy!
***
*** Harrison Hicks USAVital, Inc. 1760 ******* Street ******, ** 80206
************ direct/ ************ cell/ *********************************Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Places An Order For A Divorce Decree On March 3,2022 I Have Been In Communication Concerning The Fact That I Still Haven't Received ******** Told It Was Mailed On April 5, 2022 & I Still Haven't Received My Certified Copy Of My Divorce Decree. Have Requested A Refund & Haven't Received Neither My Document Or A RefundBusiness response
04/14/2022
Thank you so much ***** for reaching out. We can see that you have gone back to Archives to cancel your order. We have been in communication with you, as you acknowledged, to explain that your divorce has been mailed on 4/5/22 and it normally takes **** BUSINESS DAYS to receive it.
We cannot control the **** mail service. The order was placed regular mail. There was an option to expedite when you placed the order, which allows us to track it. You choose regular shipping which was how it was ordered.
Now, we can see that you have cancelled the order with Archives, so you will be credited AND you will still get your record. We can't cancel orders that are in process as indicated on the webpage during the ordering process. Respectfully, we would like you to call back Archives again to pay for it as you are going to get it anyway, as promised.Kindly,
*** Harrison Hicks
Owner, USAVital,
the behind the scenes company that works with all **** counties to get you the needed records
************ (direct dial cell phone)
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.