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ComplaintsforYogaDownload.com Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I was a member of Yoga Download for a long time. But cancelled my membership I think a year ago. On Monday June 16th I renewed my subscription wanting to be able to ******* from the *** They stated that I could get it with the Roku app on my TV which I have. However, I have been unable to get Yoga download through this app so I cancelled the subscription. I paid for the whole year. I would like a refund since I cant use it. I have left voicemails but havent heard back from them.Business response
06/24/2023
Hello, we are happy to help explain how to activate a membership on a Roku device. Instructions can be found here: ***************************************Customer response
06/24/2023
Complaint: 20226515
I am rejecting this response because:
I have followed your website directions and yoga download can not be found on the roku app.
Sincerely,
*****************Business response
06/29/2023
Hi ****,
I'm sorry you're having trouble finding our YogaDownload channel on your Roku app. Here is a link to our channel on the Roku app store: ****************************************************************************************************
I hope this helps! Please let us know if you're still having issues or if there's anything else we can do to help!
Customer response
07/07/2023
Complaint: 20226515
I am rejecting this response because:Someone for Yoga download replied to my response and gave me a refund because I could not access it on Roku even after following the directions. There wasnt Yoga Download in the Roku app on my TV unlike what was stated on your website.
Sincerely,
*****************Initial Complaint
06/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On or about May 1, 2023, YogaDownload.com charge my credit card and autorenewal service fee of $120. This is a service that I never used and had no intentions of using going forward.I did manage to get the service cancelled, I think. However I have not been able to get a refund. I made several attempts to contact the vendor by phone and throught their support desk. Unfortunately no one responds.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.