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ComplaintsforPhoenix Capital Group Holdings, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have tried contacting Phoenix capital group through their online portal and never received a response on my interest form. After multiple attempt, i decided to reach out to the investor relation for a resolution. I kept getting told the same narrative but no attempt was made to send the interest form. Submitting this complaint for the business to provide my Interest form ASAP, and possibly an apology.Business response
03/13/2023
Hi *****, thank you for taking the time to connect with our team. They have informed me that we were able to connect via phone with you today (3/13) which is great. I'm also confirming that the digital copy of your interest form is now posted to your account. We appreciate your patience during this time and we apologize for any challenges you may have felt. We always want to make sure we have the information needed for our accountants to properly process the investment. Please let us know if we can do anything else and our team is here to help.Customer response
03/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/07/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I inherited mineral rights from my father in *************. This company will not leave me alone.I have made it very CLEAR to them -regardless of branch-that I am not selling. I am still getting mailings from them on a regular basis. I want it stopped. I am also going to contact the BBB of ********* and see if they can stop this "harassment".Thank you so much.********************************* *********, **Business response
05/10/2022
Hello ****************,
Ive had a chance to review your complaint, and Id like to apologize our mailers made you feel this way. This is the first time the management team has been made aware that you did not want to receive anything. Public information was used as we were reaching out to the community to make everyone aware of their property valuations. We have removed your contact information from any future mailings or phone calls. Thank you for reaching out and bringing this concern to our attention.Sincerely,
*********************
Phoenix Capital Group
Customer response
05/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
4643 S Ulster St Ste 1510
Denver, CO 80237-3077
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.