![](https://m.bbb.org/prod/ProfileImages/2022/7a7a4f8d-bc39-4ee9-ba72-81f5640f2a70.jpg?tx=w_150)
Customer ReviewsforAbbotts Cleanup & Restoration
9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Nick W
1 star03/04/2024
This was the worst company I've worked with. They just showed up at our house for a fire we had over the summer. We didn't call them or anything, we felt pressured as they were telling us there was possible asbestos and demolished some of the house and set it on the side of our house for months. They were supposed to pick it up the next week after the results came back, since they were negative for asbestos they said that we were then owners of cleaning the mess they made on the side of the house, which they said they would take care of. They also provided FANs that they were supposed to come pick up a week later but never did, so they charged us for the fans for 6 months without calling or confirming we were ok with that. We weren't even using the fans anymore as they were only supposed to be for a week, they were sitting in the garage waiting on Abbotss to come pick up. So this caused our price to go way above what we agreed upon on signing the contract. They then said they could work with us on a payment plan for anything the extra coverages and anything over what the insurance provider gave for the damages. 2 months later they stated that wasn't true and we had to pay the fees. I would never recommend this company to anyone or use them again. If I could give 0 stars, I would.Review from John S
5 stars12/27/2023
Abbots *********************************************** performed our restoration project professionally and on-time. I highly trust and recommend them.Abbotts Cleanup & Restoration Response
12/29/2023
Thank you for a great review! You can count on us to be there 24/7, reliable, responsive and knowledgeable. We take pride in restoring your home and business! We're so happy we were able to make a stressful situation easier for you! Thank you, The Abbotts TeamReview from Tom E
5 stars12/15/2023
I would recommend Abbotts Cleanup & Restoration to anyone in need of restoration services.Review from Lisa R
1 star11/29/2023
Save yourself and stay far away from this company! Trust the reviews that say they make an already stressful situation so much worse! They are fraudulent and as many have said in reviews, they need to be investigated and I will do everything I can to make sure they are. I had a flood in my basement right before I was about to list my house. I used this company and that was the worst business decision I have ever made. I should have read reviews!! Insurance paid them $20K. After I moved they sent their collection goon, *************** after me. I couldnt understand why because insurance already paid them and I paid the deductible. They said I owed $5,500K more. I paid it to be done with it because they ruined my credit and I wanted it off my report. Their goon said Abbotts owned the debt and he was just the middle man, so I paid Abbotts directly and they provided receipts. However, the idiot with the nasally voice, *************** that they partner with would not remove it from my credit report, even though ***** at Abbotts said she asked him to. She said the goon wouldnt return her calls. He only changed the balance to zero on the credit reports. Fast forward two years and Im now being garnished $3,100K!! They say its court costs (there must have been a two week trial that I wasnt aware of! (Heavy sarcasm)). So this fiasco has cost $30K for a small basement cleanup, which is more than it cost to finish the basement in the first place. Im a single parent with a medical condition and they are making life so much more difficult. Also, of note, they charged for laminate and installed cheap carpet and they didnt even fix the problem. I had to hire other contractors to come in after and fix it! Their workers cant speak a word of English so they are impossible to communicate with. I agree with the people that have said they need to be investigated and I will do everything in my control to see that they are!Review from Katie M
1 star11/09/2023
This company is a scam and needs to be investigated into. They quoted me a price, came and broke the baseboards, ripped the carpet, and stripped the finish off the wooden floors with their masking tape and did not fix it. After an hour of sloppy destruction I requested they leave and never come back, and paid them the quoted price. I had to hire another company to come in and fix all their problems. Then they send me new bills with different prices-sometimes $4,000, sometimes $5,000 without explaining what it is for. They also leave harassing voice messages. I do not think this company is a legitimate company and the BBB should look into it.Review from Shachar G
1 star06/13/2023
Updated review...be cautious ?? not the price or service they claim. They solicit reviews prior to price quotes (we were actually asked to leave a 5 star review citing names so they could get bonuses), and the actual price was 3 times what was quoted to us. Additionally, they forget to mention increased service costs depending on the day of the week (huge weekend upcharges). And now we can't speak to our estimator for another week because he doesn't have time for a clarification phone call. So disappointing.Review from Stephanie H
5 stars04/25/2023
Abbotts has by far been the best vendor Ive had the pleasure of working with. They have been very prompt and consistent with their work. They are constantly going above and beyond to make sure that we have everything we need. ******* has been amazing and has been very helpful through our entire process. I can recommend them enough.Abbotts Cleanup & Restoration Response
05/01/2023
Wow, thanks *********! We LOVE hearing feedback like this and were so glad you had a great experience!! Thanks for taking the time to share your kind words. We will make sure to pass a long your great comments to ***************Review from Tina C
5 stars12/19/2022
The best company to come across. Floodwaters entered my basement. Abbotts employees showed up within a timely fashion, and knew they could save part of my basement. Thats exactly what they did !!Insurance would not cover this as it was due to flooding water from outside. Abbotts worked with me to resolve and restore my basement. Such great employees and understanding. Would refer and use them over and over againAbbotts Cleanup & Restoration Response
05/01/2023
****, thank you very much for trusting us with your water damage in your home. Words like yours really warm our hearts with happiness and comfort us that we are doing a great job. Being able to help family's in emergency situations is why we got into this industry. Thank you !Review from Rena G
1 star12/06/2021
I had to hire them due to an electrical fire in my condo in July of 2021 while dealing with the death of my 25 year old son. I was in a hotel for exactly 90 days and when I was told that I could finally come into my home, they left streaks of chemicals on my windows, they never came back to paint or clean my airducts and they still haven't came to pick up their machine or lockbox. I called **** so many times and he would not return any of my calls, texts or voice mails. I ended up having to hire another company to come out and clean my airducts and to paint. It is 12-06-21 and I still have yet to hear back from anyone at Abbotts! This company only wants your insurance money and they will do the slightest work possible!! Will never recommend them or call them again!!!
Customer Review Rating
Average of 9 Customer Reviews
Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.