11 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Walt J
5 stars01/30/2024
**** and ****** were professional, competent and kept us informed throughout the process.Review from Katherine D
5 stars01/26/2024
All the *** staff weve interacted with on the telephone or in-person have been great communicators. They take their time to explain what they will be doing and do an excellent job leaving things in good condition. Weve been very impressed with their professionalism and would recommend their services!Review from Lee V
5 stars01/02/2024
Very helpful, completed work on time, and extremely professional. ************************* answered all questions, would definitely recommend to family and friends.Review from Justin T
1 star07/20/2023
I worked with Colorado Cleanup services in febuary of 2023. They were friendly gave a great price and were helpful. Their contractors however went in and caused a large amount of water damage over two occurrences that cost me in the range of ***** dollars in which they took no responsibility whatsoever outside of putting fans in the residence. If you hire them expect poor quality work poor communication and for them to shove any problem or issue they cause under the rug.
Colorado Cleanup Services, Inc Response
07/24/2023
Subject: Our Response to Your Concerns - Message from *******************************, COO
Dear Customer,
I hope this message finds you well. My name is *******************************, and I am the Chief Operating Officer at Colorado Cleanup Services. I wanted to personally address the concerns you raised in your recent one-star review of our company.
First and foremost, I want to extend our sincere apologies for the water damage you experienced during our service in February 2023. As a company, we are deeply committed to providing the highest quality of service and ensuring our customers' satisfaction. It is disheartening to learn that we fell short of your expectations in this particular case.
I want to address the incidents you mentioned from our perspective:
Tuesday, 5/16 Incident: Our team was diligently working on the services you requested when an unforeseen accident occurred, resulting in a pipe being snapped and causing water leakage. We acted swiftly to shut off the water supply and promptly repaired the line. Additionally, we deployed air movers and extracted water from the affected bathroom to mitigate the damage.
Friday, 5/19 Incident: During our investigation, it became apparent that the second incident, involving the toilet supply line failure inside the wall, was entirely unrelated to our services. I want to emphasize that Colorado Cleanup Services had no involvement in this specific event, as it was a separate plumbing issue.
While we acknowledge that our responsibility extends to addressing and mitigating the issues resulting from our actions, we also understand that we cannot take responsibility for events that occur independently of our services. We also understand that you chose not to use our service to help mitigate the loss. Nonetheless,we are deeply sorry for any disruption and inconvenience you experienced.
At Colorado Cleanup Services, we take all customer feedback seriously. We are currently conducting a comprehensive internal review of our procedures to identify any areas where we can improve our communication,protocols, and problem-solving strategies. Our goal is to prevent similar issues from happening in the future.
Please feel free to contact me directly at ************ or via email at *********************.
Once again, I apologize for the inconvenience and frustration you experienced. Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your trust in Colorado Cleanup Services.
Thank you for bringing this matter to our attention. We look forward to hearing from you.
Sincerely,
*******************************
Chief ******************************************** ************
*********************Review from Jacci B
5 stars01/14/2023
******* and **** were very professional, complete, enthusiastic about their work and kindReview from Frank H
5 stars01/05/2023
Staff did Good Job Colorado Restoration has been doing a Good Job after Our FloodingColorado Cleanup Services, Inc Response
01/22/2024
Thank you very much for taking the time to share your experience of our company with the BBB and others!Review from Pam M
5 stars02/18/2022
******* was wonderful to work with. His professionalism, communication skills and quality of work was excellent. I highly recommend this company and working with *******.Colorado Cleanup Services, Inc Response
02/23/2022
Thank you so much for taking the time to share your experience with our company and with the person you mentioned in your review. I will definitely share this with him. We greatly appreciate your Trust and Confidence in our company and our team members! Thank you again!Review from Travis H
5 stars09/01/2021
*** and ***** do an amazing and outstanding job to ensure their customers are always listened to, taken care of fully and ultimately put back together after a difficult unexpected situation.Colorado Cleanup Services, Inc Response
09/02/2021
****** thank you very much for taking time to share your experiences with our company. We strive to make sure every customer has the best possible experience when they utilize our services. Glad that you feel the same way! Thanks again for taking the time to let others know via the BBB site.Review from Steve H
5 stars08/23/2021
******************* with CCS is always very professional and helpful. CCS does an excellent job with everything and ******************* is exceptional!!Colorado Cleanup Services, Inc Response
08/24/2021
Thank you ************ for taking time to share your experience with our company with others that look for our reviews on the BBB. We are honored that your Trust and Confidence in CCS translates to recommending us to your clients. We take that responsibility very seriously and will always do our very best to provide ************* ******* to everyone!Review from Laurencio M
5 stars08/18/2021
I was very impressed with ***************** and his knowledge of my water problem.Colorado Cleanup Services, Inc Response
08/19/2021
Thank you for taking the time to share your experience with our company. Glad we were able to help you. We hope you will never have another situation like this but appreciate you recommending us to family and friends if they do. Thanks again!
Customer Review Rating
Average of 11 Customer Reviews
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