Business ProfileforBass Pro Shops Outdoor World, LLC

We bought a 2023 Tahoe 200S boat from **** Pro Shops. On 12/07/23 we took the boat in for a small crack in the fiberglass, small tear in cushion stitching and the depth finder was not working properly. They took pictures to send in for approval of the warranty work. **** Pro has not once called me to give me any updates or progress reports. I have always been the one to call them. On 1/16/24 **** returned my call and had us bring the boat back on 1/25/24. We were told it would take about a month. There was no contact until I called 3/7/24 and was told it was still at the fiberglass company. On 3/27/24 **** returned my 3/21/24 call and had me call the fiberglass company and I was told that they did not have an approval to do the warranty work, even though we were told it was approved on 1/25/24. On 3/26/24 I called ****************** (the manufacture of the boat), and they were of no help. There was no contact until **** called back 4/16/24 and told me to call ******, from the warranty ********** of **** Pro Shops. I called ****** on 4/16/24, 4/17/24 and 4/19/24 and left messages. ****** called back 4/19/24 and stated that ****************** (the manufacture of the boat) stated that it was a scratch and not a crack. ****** said he may contact his manager. I asked him to please me updated, which he agreed to.Since 4/19/24 there has been no contact. I am very concerned about the condition of my boat, since I have not seen it as of 1/25/24. I have no idea what recourse I have.Thank you