Business ProfileforMonarch Society

Date of the transaction : 03.12.2024 Amount $5370.16 Monarch Society committed and contracted to provide viewing services and cremation services for the death of my son. Monarch Society pledge states to "make the funeral or memorial service be a tribute to your loved one while making the funeral process easier." Also stating to give families "personal attention, and to treat you (client) and your loved one with the utmost dignity and respect." To follow my son's request - minimal cremation services were requested. The process was not easy and very frustrating. The director that was assigned to us lacked any knowledge and kept asking owner/manager ******* questions. Unlike previous encounters with Monarch Society. We have used Monarch Society multiple times in the past. No prior issues. *************************** Associate Funeral Director was assigned to us to prepare to have these requested minimal cremation services done for my son. We ordered a basic cremation, simple basic cardboard box. A viewing before cremation and to witness the cremation. Was charged for services not provided and cremation was sourced out to a 3rd party crematory with questionable business practices. I was threatened and assaulted by an individual at that crematory location and had to transfer my son's body to another mortuary company for final services. Monarch Society refused to refund for product/services and any and all unjustifiable surcharges. Refund received was not acceptable or comparable to what product and services that were to be received.