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ComplaintsforProLift Garage Doors of Denver
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Complaint Details
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Initial Complaint
01/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
He came and replace 1 spring and the arm joint that lifts the door when I went to open the door it started to buckle so I hit the openthe business states its open 24hrs but he wont come and fix my door til the next day I'm worried about my safety the garage leads to my house and the door is stuck open its suppose to be a 24hr that's what's advertisedBusiness response
01/09/2024
Thank you for taking the time to share your concerns. We appreciate the opportunity to provide further clarity regarding the recent garage door repairs.
Upon our initial assessment, we received your approval to address the broken spring system and damaged tracks, and we promptly completed the agreed-upon repairs. During our visit, you requested the installation of a new operator bracket that you purchased, which had nothing to do with the approved repairs. We discussed the damage to the support stile and strut, and we have photos documenting their condition prior to repair. We informed you that your request would serve as a temporary solution and you still wanted us to proceed. We accommodated your request and did not charge you for the additional service.
We attempted to discuss solutions to prevent future issues. Unfortunately, we were unable to engage in a constructive conversation as the door was closed on us.
We regret any inconvenience you are facing and want to assure you of our commitment to customer satisfaction. To address your concerns, please feel free to contact us. We are here to assist and find a resolution that meets your expectations.Business response
01/09/2024
Please read the my response sent to customer. Ultimately, **** is trying to take advantage of the situation. We provided service that agreed upon and did a favor for her to install a part that she purchased and asked us to install on a damaged area. Please see attached pictures of the complimentary service we provided for customer request.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.