Customer ReviewsforConnolly Construction Inc.

We signed a contract with Connolly Construction to complete a ************** remodel and refinish the floors in a ****** condo, with an expected start date in early February. An initial payment of approximately $25,000 was made in January. No work was ever completed. ****** Connolly was very poor at proactively managing the project to a start date (our initial check was never cashed) and communication was lacking...I had to chase him for updates on a start date regularly from April * August. In early August, we made one last request to receive a committed start date. He did not reply. We then informed him that we would not be moving forward with him and requested that he return our keys. He never acknowledged our email or replied. He was originally recommended to us by ******** *************** I had to request their help in returning our keys. ****** displayed a complete lack of professionalism and his actions indicate that he is not effective at managing a business. A full trail of our communications from contract signing is below.January 20, 2021 Approved estimate and sent signed contract to ******.To: ****** Connolly Date: 01/20/2021 9:25 PM Subject: Re: Estimate 00*12300 from CONNOLLY CONSTRUCTION, **** Hi Rod * This is fine. Signed copy is attached; let me know how you want to handle the deposit. I'll be in ****** next week if you are available to meet so I can drop off keys. My travel is not as regular, so not sure if I'll make it back before you start. I want to make sure you're still ok with storing the furniture while the floors are done. It's the couch, console, dresser and bed. Everything else will be removed. I'm hoping to sell the ****** bed soon. If not, that needs to be removed in the demo. Lastly, want to confirm the size of the puck light holes for the floating shelves. The company's standard size is 2 1/4" but they want to confirm what size the electrician wants (5 lights in each shelf). Thanks,XXXX January 22, 2021 Received an emailed from ******, requesting that we initial all pages of the estimates.From: ****** Connolly Date: 01/22/2021 11:22 AM Subject: Re: Estimate 00*12300 from CONNOLLY CONSTRUCTION, **** Hi XXXX, Thank you for the signed contract doc. I also need the estimates all signed and dated please. I am trying to get a current project all wrapped up so I can start yours as soon as possible. I did send all insurance certificates to the management company but have not heard back from them as of today. If you would like you can either send a check or maybe we can meet next time you are in town. I will also need keys and any other needed devises to enter the building before we start. When I am closer to a firm start date I will reach out to the build to inform them also. Let me know if you need anything more from me. Hope you are well. **************** Connolly President ********************************** 22, 2021 Received an email from ******, indicating that he is going to be delayed in starting.From: ****** Connolly Date: 01/22/2021 2:01 PM Subject: Re: Estimate 00*12300 from CONNOLLY CONSTRUCTION, **** Yes Call when you can I have a new glitch that will delay things Sent via the ******* ************** an **** 5G Evolution capable smartphone Get Outlook for Android Sent: Friday, January 22, 2021 11:20:03 AM To: ****** Connolly Subject: Re: Estimate 00*12300 from CONNOLLY CONSTRUCTION, **** Are you free one day or eve next week. I can give you the keys + a check. Ill call the management company to see whats going on. Sent from my iPhone January 28, 2021 Received invoices from ****** for initial payment.February 5, 2021 Emailed ****** to confirm that he received our payment (check was mailed to him).Sent: Friday, February 5, 2021 10:51 AM To: ****** Connolly Subject: Re: Invoice CM*00*3923 from CONNOLLY CONSTRUCTION, **** Hi Rod * Want to confirm that you received our check. It should have arrived early this week. Thanks,XXXX February 5, 2021 Received email from ****** confirming that he received our check.From: ****** Connolly Date: 02/05/2021 12:53 PM Subject: RE: Invoice CM*00*3923 from CONNOLLY CONSTRUCTION, **** It did, sorry I did get back to you yet. I will sit on it until Im ready to start.We will get permits going while we wait ********** from Mail for Windows 10 March 10, 2021 Received a text from ****** ,indicating that he is doing a walkthrough of the unit on the 11th and stating that he is getting ready to get it startedApril 20, 2021 Emailed ****** to ask if he had an update on a start date.Sent: Tuesday, April 20, 2021 9:54:30 AM To: ****** Connolly Subject: Check in Hi Rod *Checking in to see if you have an update on a start date. Please send me a note or give me a call when you have a moment.Thanks XXXX Sent from my iPhone April 20, 2021 ****** replied, stating he is ready to start.On Apr 20, 2021, at 1:28 PM, ****** Connolly wrote:I sent them both emails to get the permits. As soon as I have them they can be submited to your management team. Then we can start. My team is ready with time on our schedule.**************** Connolly President ******************************** Tuesday, April 20, 2021 10:16 AM To: ****** Connolly Subject: Re: Check in Ok thanks. Good news. I just need to come out once before you start to remove the remainder of my personal stuff. Sent from my iPhone From: ****** Connolly Date: 04/20/2021 11:57 AM Subject: Re: Check in Hi XXXX Im ready to start now I've been pressing the plumber to get the permits as well as the electric contractor I just called the plumber moments ago again and left him another message regarding this I should know more later this week Sent via the ******* ************** an **** 5G Evolution capable smartphone Get Outlook for Android May 14, 2021 Emailed ****** to ask if he had an update on a start date.Sent: Friday, May 14, 2021 8:15 AM To: ****** Connolly Subject: Re: Check in Hi Rod * Do you have a confirmed start date yet?Thanks XXXX Sent from my iPhone May 14, 2021 ****** replied, stating he needed to find a new plumber.From: ****** Connolly Date: 05/14/2021 11:08 AM Subject: Re: Check in Hi XXXX, I have found a new plumber. He used to be a ****** plumbing inspector. Really good references. I happy to have found him. We are going to be at your unit next week to evaluate his involvement. I'm thinking we can start within the next couple of weeks. Sorry for the delays. I have been pulling my hair out trying to get this to move forward. I'm embrassed that this has taken so long. I hope you still have faith in my ability to get this done. Thank you. I still have not cashed your check yet, **************** Connolly President ****************************** 16, 2021 Emailed ****** to ask if he concluded on a new plumber. He did not reply.On May 26, 2021, at 9:46 PM, XXXX wrote:Hi Rod * Did everything go ok with the new plumber? XXXX June 8, 2021 Emailed ****** to ask if he had an update on a start date.Sent: Tuesday, June 8, 2021 5:09 AM To: ****** Connolly Subject: Re: Check in Hi Rod * Do you have an update on a start date? Thanks,XXXX Sent from my iPhone June 8, 2021 Received a reply from ******, informing me of a price increase and noting that he could start before the end of June if the price increase is approved.From: ****** Connolly Date: 06/08/2021 8:07 AM Subject: Re: Check in Hi XXXX,I did get the new plumber to walk thru with me and got his bid. It is higher than the previous plumbers number unfortunately It is $3100 higher for his part. Im sorry but it is what it is. He can do everything needed , He used to be a ****** plumbing inspector. He is very good and has a number of people working for him. He is willing work in your building. I think that might have been the issue with the other plumber that he saw your job as too much of a hassle with parking and such. We can start within the next couple of weeks if this change in the price is ok? I apologize for all of the delays, but as you are probably aware, construction is really crazy right now. It is next to impossible to find new help. We have been looking to hire for months now without any luck.Please know we will try to get your job done as fast as possible, but also keep in mind that we are having the baseball all star game in ****** next month and your neighborhood will be packed with people to the seams that week since it is a block away from your unit. Hope this message finds you safe and well and please share your thoughts. Sincerely, **************** Connolly President ******************************* 8, 2021 Approved the price increase.From: ****** Connolly Date: 06/08/2021 3:58 PM Subject: Re: Check in No worries about the payment I am truly sorry for the increase I will do what I can to get that number down if possible Sent via the ******* ************* 5G, an **** 5G smartphone Get Outlook for Android Sent: Tuesday, June 8, 2021 10:02:56 AM To: ****** Connolly Subject: Re: Check in Hi Rod * The size of the price increase for plumbing (30%) is very unexpected but let's move forward with the understanding that any additional price increases due to the time delay need to be absorbed by you. Unfortunately, I've incurred a number of other expenses in preparation of an earlier start so my budget is more than stretched. I'm not concerned about how long the job takes to complete...quality is much more important to me than time. Knowing when you are starting just helps me plan hotel stays versus staying in the condo as I've resumed travel. Please send me an invoice for the change order and I'll get payment to you right away. Thanks so much,XXXX June 14, 2021 Received update from ****** on a start date, indicating that he would not start until July.From: ****** Connolly Date: 06/14/2021 8:31 AM Subject: Re: Check in Hi XXXX, Just returned home yesterday from vacation.Sorry for the delay in getting back to you.I think you are fine to stay there. We probably wont get started until July Now. But I do have the plumber getting his permit, so that is a major hurdle that we are over. I will try to call you this week **************** Connolly President ******************************* 28, 2021 Emailed ****** to ask if he had an update on a start date. Did not receive a reply.To: ****** Connolly Date: 06/27/2021 5:50 AM Subject: Re: Check in Hi Rod * Have you confirmed a start date yet? Im planning my July and August travel and need to make hotel arrangements if youll be in the unit. Thanks XXXX Sent from my iPhone June 28, 2021 Emailed ****** to ask if he had an update on a start date. Did not receive a reply.On Jun 28, 2021, at 8:58 PM, XXXX wrote:Hi Rod * I'm following up to see if you are able to confirm a start date. Thanks XXXX July 7, 2021 Emailed ****** to ask if he had an update on a start date.To: ****** Connolly Date: 07/07/2021 6:05 AM Subject: Re: Check in Hi Rod * Please can you send me an update? Thanks XXXX Sent from my iPhone July 8, 2021 Received a text from ****** asking for my address. He is going to return my original check as it is aged and may not be honored when presented for payment. July 17, 2021 Sent a text to ******, indicating that I would drop off a new check at his house. When I arrived, he said he was wrapping up a job in Cherry Creek and then would be starting.July 27, 2021 Emailed ****** to ask if the condo management company had everything they needed to provide approval.To: ****** Connolly Date: 07/27/2021 12:48 PM Subject: Fwd: XXXX * Key ************* Request Hi Rod * Does XXXX have everything they need, including design proposals for the electrical and plumbing work, permits and insurance certificates? Thanks,XXXX July 27, 2021 Received an update from ******, also stating that he thought I was providing design plans to the condo management company. I had originally asked him about this on January 9.From: ****** Connolly Date: 07/27/2021 7:08 PM Subject: RE: XXXX * Key ************* Request All I have is the plans from ****. Nothing that specifies the electric layout or plumbing. This not typically shown on the plans. It is done to code and inspected to meet code requirements.A more detailed plan is done by an architect and is a lot more money to produce and is really not typically done for a project of this size.Sent from Mail for Windows 10 Sent: Tuesday, July 27, 2021 5:03 PM To: ****** Connolly Subject: Re: XXXX * Key ************* Request No * I dont have the specifics on the electrical and plumbing. Can you please send?Sent from my iPhone On Jul 27, 2021, at 4:23 PM, ****** Connolly wrote:From: ****** Connolly Date: 07/27/2021 6:23 PM Subject: Re: XXXX * Key ************* Request Have you shown them the plans?I can forward ****** plans if you would like. Thought you had already done this. Let's me know Sent via the ******* ************* 5G, an **** 5G smartphone Get Outlook for Android Sent: Tuesday, July 27, 2021 4:19:31 PM To: ****** Connolly Subject: Re: XXXX * Key ************* Request Have they seen the plans to approve the electrical and plumbing work?Sent from my iPhone On Jul 27, 2021, at 1:26 PM, ****** Connolly wrote:XXXX Just requested that my insurance company send both certificates as needed Will also get the both the plumber and electrician to do the same Sent via the ******* ************* 5G, an **** 5G smartphone Get Outlook for Android July 28, 2021 I sent the design plans to the condo management company.August 9, 2021 Emailed ******, expressing frustration at the ongoing delays and requesting a committed start date by the end of day on August 10. I copied [cabinet supplier] as she originally recommended him. He did not reply.To: ****** Connolly Cc: [cabinet supplier]Date: 08/09/2021 8:31 AM Subject: XXXX Remodel Hi Rod * Another month has passed and I find myself once again reaching out for an update. The ongoing delays and lack of communication have created a significant amount of extra expense and inconvenience for us. Unfortunately I have less of an understanding on a start date than when you originally said you were targeting February 1. If you are still interested in this job, we need two things from you: 1 * By the end of day tomorrow, please send us a definitive start date that you will honor.2 * Provide a commitment that you will proactively send us weekly updates on progress each Friday, summarizing what was completed the current week and what we should expect the following week. These should begin this Friday. I'm copying XXXX for awareness, as you came to us via her recommendation. Thanks,XXXX August 11, 2021 Emailed ****** to (1) indicate that we would not be moving forward with him; (2) requesting that he return our keys. He did not reply. To: ****** Connolly Date: 08/11/2021 10:00 AM Subject: Re: XXXX Remodel Hi Rod * Please accept this as formal notice that we will not be moving forward with you on this project. As described below as evidenced in the email chain, the ongoing delays and lack of communication have demonstrated that you are not able to perform the services as originally agreed. XXXX has kindly agreed to receive our keys from you on our behalf. Please arrange with her directly to drop them off, plus our check. A stop payment order has been placed on the check. Thanks,XXXX August 17, 2021 Emailed [cabinet supplier] to ask if she could help retrieve my keys from ******, as he still had not replied to me. She called ****** on the 17th and he returned our keys and check to her on the 18th.To: [cabinet supplier]Date: 08/17/2021 10:45 AM Subject: Fwd: XXXX Remodel Hi XXXX * I havent yet received a response from Rod. Please would you mind calling him to try to return my keys? Thanks again for your help with this. XXXX Sent from my iPhone