Business ProfileforHailwise

I am writing to file a formal complaint against Hailwise, located at ***********************************************, for engaging in deceptive business practices, insurance fraud, and providing substandard services. My experience with this establishment has been highly unsatisfactory and warrants immediate investigation.Upon bringing my ******************************************************************** ****** in September 2023, I was promised by the owner ****, that they would cover my insurance deductible and handle all interactions with my insurance company. This practice of promising to pay deductibles is a clear violation of insurance regulations and constitutes insurance fraud.Despite assurances that my vehicle would be repaired within 3-4 weeks, two months elapsed with no progress. My repeated attempts to contact the shop via phone calls went unanswered, forcing me to resort to texting **** directly to plead for updates due to my impending departure from ******.Upon finally retrieving my vehicle, I discovered that several dents were left untouched, my airbag warning light is on, and the driver's seat sun visor was broken off. **** assured me that replacement parts from Porsche would be sent to my address in **********, which I provided through their customer records system.Subsequent follow-*** regarding the promised replacement parts were met with evasive responses from Hailwise's staff. Despite being informed that the parts had arrived, all communication abruptly ceased, leaving me without the necessary repairs and no means of reaching the shop for resolution.I have made numerous attempts to contact Hailwise through phone calls, voicemails, and text messages, all of which have gone unanswered or ignored, demonstrating a blatant disregard for customer service and accountability.I urge the BBB office to launch a thorough investigation into Hailwise's fraudulent practices, failure to fulfill contractual obligations, and provision of substandard services.