Business ProfileforHeart Heating, Cooling, Plumbing & Electric

I submitted a ticket online the week of the 19th to receive my invoices from work done back in June of 2023, and also get scheduled inspections(permits were pulled, work was done, but inspection still has not happened yet). The invoices were sent to me on the 21st of February and I noticed a potential discrepancy in the amount labeled "move for accounting." The issue was partially resolved and they explained to me what that was, but that raised a question about the final amount that was paid. Back in June, in between getting all of the work done, I called in to Heart to see about getting a better deal on parts and labor since I was getting a lot of work done. I cannot recall what the discount or the outcome even was, but at a minimum I am at least missing the 15% discount on the **** work, associated with being a member. I called to discuss this potential discrepancy on the 23rd of February. The person I spoke to said they would research and listen back to the recorded lines and give me a call back on the 26th. This never happened. With how busy people are nowadays I was being flexible and let it go, and called back on the 5th of March. The person I spoke to then could not help me, and also told me that they would touch base and have someone call me back on the 6th. That still did not happen. Again, being understanding I let it go and called on the 8th and asked to speak to a manager of customer care/customer service. I called at ********, but nobody was available. The receptionist/customer service rep told me they sent a message and I would get a call back after lunch. Of course as the track record goes, normal lunch hours went by, and I did not get a call back. On 03/08 I called back and still have not been able to get in touch with anyone. I was advised my best option is to send an email. I sent an email the evening of the 8th and still have not received a call or email reply as of 10:30 am MST on 03/12.