Business ProfileforSummit Heating and Air Conditioning, Inc

This May, my upstairs ** was not blowing cold air. Called Summit Heating and A/C and they were scheduled to come and check. I had mentioned to tech. *********************** them that I recently had landscaping done and not sure if this could be the caused ** not to work. After the inspection tech. **** told me its an instillation issue and that the fix would be covered under warranty. I called the office and let them know what the Tech had stated and again confirmed with the front office that this would be covered under warranty, to which they responded YES. Tech. **** was assigned to us again. He came in and was at my house for about 25ish minutes and stated, there is no leak. Tech. **** came back again and began his search. The entire time Tech. **** was trying to find the issue he did not once tell us that he found a leak or that it would not be covered under warranty. I was under the impression the that the fix was covered under warranty and went about my day. He was there for a total of 3 hours and when he was done, he told me to get my husband and that there was a leak and that it was not covered under warranty and that the cost was $1940.96. We were shocked, he said that my landscapers hit the ** which caused the leak and this was not summit's fault. Tech. **** was not upfront with the cost and only told us after the fact the job was completed. We didn't know what to do as the cost came as a surprise, we did not want to argue and paid the $1940.96. He told us he would send us a detailed invoice and I did not get the invoice until I called a week later for it. Looking at the invoice we were charged $1104.00 for **** to find the leak. We were not given the option to see if we wanted to move forward. The entire time we were under the impression that this was covered under warranty. I called the office and spoke to a manager who offered a $200.00 reimbursement, But feel that this isn't enough and not acceptable. We want the $1140.00 reimbursed. best