44 Customer Reviews
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Review from Devon G
1 star07/25/2024
They can literally **** my f**king d1*k!Overall their services are absolutely inept and they dont cover anything. Wait times for appointments are longer than it takes for me to get better heal on my own. Everything is a ******* headache.They have caused me so much mental distress, anger and put me in crisis more times than I can count. I have been harassed by multiple customer service representatives and they will be hearing from my lawyers.They switched their system over and I could not log into my account.They also apparently canceled my insurance 3 months ago and I only just found out because a provider of mine tried to run my insurance. This is not only irresponsible but also incredibly negligent and disregards all client needs and care.DO NOT RECOMMEND AT ALL. AVOID AT ALL COSTS.
Kaiser Permanente of Colorado Response
07/29/2024
Good day.We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!
Regards,
KP
Review from James W
1 star05/21/2024
Really like my KP Doctor but I've had major coverage issues. My policy changed for the month of Dec 2023. KP tried to make it retroactive for the prior 11 months. Within a few weeks they removed the charges twice then rebilled my for a total $3500. I had to file a complaint with the State of Colorado and with Connect for Health. It was over 5 months for them to correct thier deliberate error. Now I get a call from a nurse I don't know claiming to represent my Doctor. She told me that a specific drug I have been taking for 18 years is causing high blood pressure (that is and has been under control). I looked up the drug on KPs link they sent. There is no mention of high blood pressure as a side effect. They just don't want to cover this very low cost drug. Their attempts to discourage me from taking this therapy started by making my Doctor have to approve and send the prescription in every 2 weeks. Then I have to remember to order it every 2 weeks. What a waste of time and effort on everyone's part. Micro managing my Doctor and lying about the drug side effects just destroyed what little remaining credibility they had. Changing health insurance provider for 2025.Review from Nick B
1 star12/19/2023
Avoid Kaiser for insurance.Their customer support is bottom tier.I just tried to do telehealth with them. I was on for an hour. They told me I was next in line.Then they dropped my call.Kaiser Permanente of Colorado Response
12/20/2023
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!Review from Martin P
1 star12/09/2023
I get Kaiser through my work for which they have increased rates 22% this year. You think this would amount to some marked improvement in the quality of care and what they cover but sad to say this isn't the case. Not only do they refuse to cover my ADHD meds on my plan, they are incredibly invasive in that they have now done medication audits twice on me in two consecutive months when I attempt to get my meds filled outside of a Kaiser pharmacy (if Kaiser filled my medication, it would cost me nearly $200 a bottle whereas other pharmacies with a good Rx card would cost me $80 or less). Not only this but I have also gone to a Kaiser clinic to seek diagnosis/treatment for frequent headaches that I thought might be stress related, was told they don't know what the cause was, and was immediately referred for an MRI and to an ENT. While I appreciate that the medical professional was being thorough in these referrals, whether or not they are covered by my plan was not even discussed. After all, if they won't cover my ADHD medication, how can I trust they would cover something as extensive as an MRI?Kaiser Permanente of Colorado Response
12/11/2023
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!Review from Megan M
1 star12/04/2023
0 stars even though im forced to select atleast 1 star.. I tried to schedule a mental health appointment and was told they don't schedule and to call another number which I called who said they are in ********** and they ALSO don't schedule, but will route my call to a kaiser referral service and when I spoke to them they said they'll email a list of providers possibly taking new patients in my location of ******** and it will take up to two weeks for me to receive an email with said list of providers. So Im left without an appointment and wont be able to get one for probably atleast 3 week or more.This insurance company is ********. Imagine having health insurance calling to simply make an appointment and get rerouted all over the state of Colorado and can't even get an appointment. So ridiculous.Kaiser Permanente of Colorado Response
12/05/2023
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!Review from Darrell M
1 star11/24/2023
Terrible experience all around with Kaiser. Was left with an outstanding bill that I couldn't pay for using the portal since my account had closed and when I tried to pay using the guest pay option the system either denied me or would not continue past the credit card payment screen. After spending an hour unsuccessfully trying to contact an actual human representative I used the automated bill pay phone number which was a terrible experience. Not user friendly whatsoever which concerns me about accessibility for elder patients. I am a 30 year-old who grew up using technology and Kaiser seemingly just has terrible programmers creating their website and app. I'll never choose Kaiser as my insurer again if I can help it.Kaiser Permanente of Colorado Response
11/27/2023
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!Review from Ric L
1 star11/10/2023
KP is a terrible company. They dont listen, the doctors brush you off, they dont believe the patient, and good luck getting any testing doneespecially imagining! Good luck if you have back pain!Kaiser Permanente of Colorado Response
11/13/2023
We have received the member complaint. A case has been set up and
assigned to a Member Relations Case Manager (or applicable title) for
response. We will respond directly to the member. Thank you.Review from Amy L
1 star10/19/2023
Kaiser is so awful. I had a telehealth appointment about an existing issue that has worsened. They said I needed to be seen today or tomorrow latest so she had someone call me to schedule the urgent appointment. Earliest they had is 2 weeks away. My only option is urgent care which is why Im in this place to begin with. They did not do the tests they were supposed to. I cant wait to switch insurance. Even their annual physical was a waste of time. They listened to my heart and took my *** NOTHING else.Kaiser Permanente of Colorado Response
10/20/2023
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!Review from Brian G
1 star09/24/2023
I was happy that finally someone was paying attention to my conditions. However, I've had bad pain in my neck for a good 20 years. Everything they tried didn't work. Narcotics, opiods, even injections into my neck. Nothing worked. At the last appointment, my doctor looked at me and said that it was psychological. Pissed!Kaiser Permanente of Colorado Response
09/25/2023
Good day.
The following review has been received. Member will be contacted directly and issue handled through KP internal process.
Best,
KP Member Relations
Review from Maire D
1 star08/21/2023
I have been thoroughly disappointed in Kaisers care- as an anesthesiologist interacting w their perioperative environment I can say they are lackluster at best w navigating multimodal pain control, and considering refractory nausea and vomiting after surgery as a norm is just incorrect. If I could leave a half a star review I would.Kaiser Permanente of Colorado Response
09/07/2023
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!
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