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Find a Location

Presbyterian / St. Luke's Medical Center has 1 locations, listed below.

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    Business ProfileforPresbyterian / St. Luke's Medical Center

    Hospital

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1719 E 19th Ave, Denver, CO 80218-1235
    BBB File Opened:
    7/20/2009
    Additional Contact Information

    Fax Numbers

    • (303) 839-7294
      Primary Fax

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/15/2023

    On 01/17/2022, I was involved in a motorcycle accident. I was transported from the scene of the accident, via ambulance. During transport in the ambulance, I informed the paramedic that I would like to be transported to a Veterans Affairs medical center to receive treatment as I am a combat veteran and only have medical care through the VA. The paramedic advised me that the VA does not take medical transports, but that I was free to leave on my own accord to go to the VA once we arrived at the hospital. Upon arrival at St Lukes, I was met by a police officer to provide a statement regarding the accident. I provided a statement and the police officer let me know I was free to leave to go seek treatment at the VA. The medical staff at St Lukes encouraged me to stay there and get checked in to seek treatment. I refused and explained to them I only have medical coverage through the VA so I would be transporting myself there to seek treatment. They then said I would have to sign a form stating that I was leaving against medical advice, which I signed and immediately left without ever being seen by any medical staff whatsoever at St Lukes and without receiving one bit of medical treatment there. I went to the VA and received all medical treatment at that hospital and have paid those bills and the ambulance bill for my initial transport. A few months ago, I was advised that I was sent to a collections company by St. Lukes for the amount of $810.17. I never received any treatment and specifically signed a document that St Lukes presented refusing any and all medical treatment from them. Any fees billed to me by St. Lukes are completely fraudulent, let alone over $800 to have me sign a form to say I was refusing to be seen and leaving against medical advice. Now I am having creditors call me to collect on this fraudulent charge. I would like this fraudulent charge dismissed and my credit report corrected as I never received any treatment at all from this facility.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rachel C

    5 stars

    12/16/2022

    My daughter had a liver transplant at this hospital, and I am glad. I cannot express how wonderful the transplant doctor along with his team have been. before and after the surgery, my daughter received the highest quality of care. The entire staff from the 6th floor, then the **** then the 5th floor and to the **************, everyone has been so kind and respectful. Not only to my daughter, but to our entire family. They have given us comfort in knowing that they were there to serve my daughter. They all are truly genuine. We are not from ********, and I can say in comparison from the hospitals in our area, Presbyterian St. ****** is a blessing. I cannot thank you enough for the exceptional care you all gave my daughter. From the bottom of my heart, I am thankful and glad that this is where my daughter received her care.

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