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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I should have listened to my gut before purchasing an engagement ring with David Ellis on Oct, 2022. I read the reviews and felt they were more directed to his purchasing arrogance than his selling. But I have been proven dead wrong. After asking for a Sapphire style ring, he showed me something that was not even close to what I was looking for, but with his and his colleagues persuasiveness, I felt pressured into agreeing. A few weeks later after it not sitting well with me I requested he go back and find what I was always asking for and wanted. He agreed and did end up finding me the ring I wanted. The caveat...we had to pay $2000 more for it. Well I guess it was because it was "nicer". Oh and GIA ********** However, 6 months after the purchase of the newer ring, my partner and I decided to separate. April 2023. As a result I did go back and ask David if he would take the ring back. He said he wouldn't as there are no "return" policys'. Heartbroken I understood they had to follow their rules but I was hoping there was something he could negotiate. But I had the ring and decided to get it appraised....only to find out the ring was worth $2000 total. I had it appraised by multiple, credible, certified jeweler's who told me I got swindled. I even have one certified by the **** We paid $15k for a ring that is worth a total of $2k. What a joke. I understand mark up but this is fraudulent to say the least.Business response
06/08/2023
**Response taken over the phone by BBB staff**
I'm not giving her a refund. It took me way too long to get her a ring and I went out of the way to get another ring for her, which she was very happy with.
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Contact Information
2640 E 3rd Ave
Denver, CO 80206-4706
Business hours
Today,8:30 AM - 6:00 PM
MMonday | 8:30 AM - 6:00 PM |
---|---|
TTuesday | 8:30 AM - 6:00 PM |
WWednesday | 8:30 AM - 6:00 PM |
ThThursday | 8:30 AM - 6:00 PM |
FFriday | 8:30 AM - 6:00 PM |
SaSaturday | 8:30 AM - 6:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.