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ComplaintsforDenver Key and Lock Co Inc
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Complaint Details
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Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of Transaction: Sept 2, 2022 Amount of money paid: Paid $85 for service call What business Committed: "Will return if needed and not charge a 2nd service call."Nature of dispute: We have a pella-type hinged patio back door that is currently locked. We are unable to open from interior or exterior. **** came out and said he could open door, but it would be permanently opened. He could not repair lock. We asked him to stop and paid the service fee. He stated once we decided what to do, he could return and open the door. (within 30 days) We are having the door replaced. It will be over one month for the new door. We contacted this company for **** to return and disable the lock to open the door. We will install a hasp on door to lock from inside. We visited Denver ********** on Sept 13 and they took a message for **** to call us. We asked for him to return on Sept 19. No call. Sept 14, we called company and they took a message again. No return call.Has business tried to resolve problem: No Invoice paid: A39575Business response
09/20/2022
*****,
I spoke with you last week. I am so sorry for the delay. We were largely closed down from Thursday -Monday for a family Wedding. **** was doing double duty to keep everything going so he got really busy. I will have him call you ASAP to get this resolved for you.
Thank you
*****
Denver Key and Lock
************
Customer response
09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business followed through with their promise and work. I would recommend Denver Key & Lock.
Sincerely,
*************************
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Contact Information
4528 E Colfax Ave
Denver, CO 80220-1102
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.