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Business Profile

Magazine Distributors

Magazine Circle, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for 2 magizines on 12/28/24 from Magazine Circle, LLc which I haven't received and have not had a response from that company. The magizines are PEOPLE and THE WEEK. ** they can not deliver these to me then I want a refund.

    Business Response

    Date: 03/22/2025

    Hi BBB,

    Thanks for bringing this to our attention.

    We have processed ***** ****** renewals for People and The Week magazines (Order #******). She has an active subscription to People, and this renewal has extended it for another year. The new subscription will begin once the current one expires. Please note that her magazine issues are being delivered with no reported returns from the publisher.

    For The Week, the magazine issue will be delivered on or before March 29th. ***** can also reach out to the publishers for additional details. ***** has been a customer with us since 2019, and we have been managing her subscriptions ever since.

    Attached is a screenshot of her magazine accounts and the delivery schedule.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

     

    Customer Answer

    Date: 03/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

    BBB Thank you for all your help with my compliant.

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Renewed my Games Magazine through Magazine Circle on 1/2/2025. Have not received a magazine yet for this year.

    Business Response

    Date: 03/20/2025

    Hi BBB,

    Thanks for bringing this to our attention.

    We have processed and forwarded ****** subscription to the publisher, and it is now active and included in their printing schedule. Since they are not offering a refund, we have decided to cancel the subscription and issue a full refund at our expense. The refund will be credited to her account within 72 hours.

    We trust this resolves her concern.

    Kind regards,

    Customer Service

    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a one-year subscription to Consumer Reports for my son-in-law on November 20, 2024. However, my son-in-law has never received the magazine and it's now 2/14/2025. I have called the company and I never got a response. I would like a full refund.

    Business Response

    Date: 02/14/2025

    Dear BBB,

    Thanks for bringing this to our attention.

    Yes, we have *********** ************** gift subscription to Consumer Reports, Order #******. The first issue is expected to begin around mid-March, and weve attached the delivery schedule provided to us for reference. After careful consideration, we have decided to cancel his order and issue a full refund, even though the publisher has not refunded us.

    We hope this resolves his concern.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

  • Initial Complaint

    Date:01/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered subscriptions for a Christmas gift on 12/15/2024. Our recipients have received nothing and when talking to ******** they have no record of an order or subscription. Where is my subscription and where is my money?

    Business Response

    Date: 01/29/2025

    Dear BBB,

    We received ******* gift order for ******** magazine (Order #******) on 12/15/2024. The order confirmation stated that the first issue would be delivered within 8-12 weeks. However, we have now canceled the order and issued a full refund. The refund details are attached.

    We hope this resolves the complaint.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found their website, *******************, when trying to renew my subscription to People magazine as it was at the top of the search results for 'how to renew People magazine'. I believed that I would receive the magazines beginning after my prior subscription ********** the beginning of this year my People magazine subscription had expired, despite thinking that I had renewed it through *******************. After looking at the receipts I realized that it would take 8-12 weeks from my order date (11-16-2024) which would mean I wouldn't begin receiving magazines until either 1-11-2025 or 2-8-2025. I decided to contact their customer support through chat to see if I could cancel the subscription and get a refund. Customer support was not helpful, they stated they could not give me a refund as "The payment has already been forwarded to the publisher and they are unlikely to issue refunds for canceled orders. We can offer a 10% discount in form of a refund." and that I would be receiving the magazines later than I was initially led to believe stating "People magazine is published 48 times a year, therefore, your first issue will start approximately 12 to 16 Weeks of placing your order. This is because when we receive your order, it takes about a week for your subscription to be received and scheduled by the publisher. It will then be included with the publisher's next production cycle and shipped to you via standard mail." I simply wish for my subscription to be cancelled and my money to be fully refunded, I do not want to wait until March 8th to receive these magazines as I am not even sure I will be getting any.

    Business Response

    Date: 01/11/2025

    Hi BBB,

    We received ********* renewal for People Magazine (Order #******) on our site on November 16, 2024. We processed her order and forwarded the payment to the publisher. According to the publisher's site, she has an ongoing subscription that will end with the January 27, 2025 issue. Her renewal through us was added to her ongoing subscription and extended. It will start only after the current one ends to prevent duplicate issues.

    We have decided to cancel her renewal and issue a full refund from our own funds. Attached is the details of the refund.

    We hope this will help resolve the complaint.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

    Customer Answer

    Date: 01/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:11/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 7, 2024, I paid $116.07 to Circle Magazine *** For a one-year renewal to my People Magazine subscription. The label on my most recent issue does not show a renewal date as of today. People Magazine has no record of this renewal. I would like a cancellation of my order to Circle and a refund on my **************** credit card. I called the company and left voicemails but they have not returned my calls.I hope you can resolve this for me. Thank you.

    Business Response

    Date: 11/24/2024

    Hi BBB,

    We have *********** renewal for People magazine, Order #******. The first issue was scheduled to begin at the end of December, with an estimated delivery time of 1216 weeks. This timeline allows the order to be processed and scheduled by the publisher, typically taking about a week. Once processed, the subscription would be included in the publishers next production cycle and shipped via standard mail. 

    We received Christines message on 11/23/2024 and responded immediately. Given the circumstances, we decided to cancel the order and issue a full refund, even though the publisher does not typically offer refunds at this stage.

    We hope this resolves the dispute.

    Kind regards,

    Customer Service 
    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

     

    Customer Answer

    Date: 11/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* *******

  • Initial Complaint

    Date:10/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a digital & print subscription to *************** Magazine as a gift for a friend. Transaction number: ****************** was processed on May 10, 2024. Magazine Circle advertised that the subscription would start 4-6 weeks after the transaction was processed , which was reasonable to me. On July 5, 2024, I sent another email to Magazine Circle inquiring about the status of my order since neither the print or digital issues were received. I received a reply stating that the issues should start between 8/13/2024 - 9/10/2024...nearly 4 months after ordering! No explanation was given regarding the reason for this excessive delay. Nevertheless, I remained patient. It is now October 24, more than 5 months since my transaction was processed, and the digital / print editions still have NOT been received. This extended and pervasive delay is unreasonable and unacceptable! I sent another email to Magazine Circle today demanding a full refund due to failure to provide the services ordered. I am awaiting a reply and a refund for this purchase. Upon further investigating the history of this business and consumer complaints, it appears that my situation is quite common - and perhaps even intentional (assuming that many consumers will forget the purchase after repeated and prolonged delays). Magazine Circle needs to be held accountable here and I intend to pursue all means necessary to receive a resolution and refund of my purchase.

    Business Response

    Date: 10/25/2024

    Hi *****,

    We have processed your order for *************** magazine and forwarded the payment to the publisher. The first issue was scheduled to start on August 13, 2024. In our email on July 5th, we asked you to notify us if the recipient will not receive the magazine by the expected date so we could follow up with the publisher. Since we did not hear from you regarding any delays, we were unaware of the issue. As a result, we have decided to cancel your order and issue a refund. Please expect credit to your account within 7 to 10 days.

    We hope this helps close this complaint.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

    Customer Answer

    Date: 10/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will consider this matter as "resolved (closed)" once I receive the refund of my purchase, expected in 7-10 days per the reply.  I will notify you once I receive the refund.  Thank you.

    Sincerely,

    ***** *****

    PS:  To be completely accurate, the original subscription was advertised to be delivered 4-6 weeks after transaction was processed on May 10, 2024.  Magazine Circle subsequently moved delivery date to August / September after I originally inquired about the delay.  I've never received any explanation from Magazine Circle regarding the cause of the excessive and repeated delays, or the reason for failing to deliver the product / service. Point is moot now.

  • Initial Complaint

    Date:09/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a 1 yr subscription of the Vanidades magazine on February 2, 2024, and to this date I never received not one magazine. I am requesting my total refund ********* has bee way too long!***** *********

    Business Response

    Date: 09/21/2024

    Hi BBB,

    Thank you for bringing this to our attention.

    We received Dianas renewal for BETTER HOMES & GARDENS magazine on 2/2/2024. There is no order for Vanidades, and that this magazine is unavailable on our sites. Her subscription to Better Homes & Gardens is active, with the publisher mailing issues to the address she provided. Additionally, we havent received any emails or messages from ***** since the order was placed. Attached are her order details and account summary, which can also be found on the publishers site.

    Please check the credit card statement and either call the listed company or contact the Vanidades magazine publisher directly. We hope this helps resolve the complaint.

    Kind regards, `

    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PAID FOR A TWO-YEAR SUBSCRIPTION AND ONLY RECEIVED FOUR MAGAZINES. THE ***** ON THE ***** OF MY MAGAZINE SAYS MY SUBSCRIPTION EXPIRES IN MAY 2025. I WOULD LIKE A REFUND FOR THE MAGAZINES I HAVE NOT RECEIVED.

    Business Response

    Date: 08/08/2024

    Hi BBB,

    On July 28, 2024, ************************* sent us an email to inquire about his MOPAR Action magazine subscription. One of our representatives emailed him, indicating that the order was not placed on our site. We are a magazine subscription agency and not a magazine publisher. If payment was not made to us, we are unable to provide a refund. We are happy to give a refund if he can provide documentation that the money was paid to our company. We suggest to check his credit card statement and contact the business where he made the order. All we did was help him.

    We are requesting your help to resolve this complaint as it is not appropriate for us.

    Kind regards, `

    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC

     

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an offer if February to purchase a subscription for People Magazine from ********************* for $116.07. I paid this amount by CC back in February. I have a receipt from Magazine Circle,LLC that processed my payment. As of this date, I have not received my magazine Subscription. I think this is a scam and I am requesting a refund of the amount I paid. Even if this is not a scam, I want to get my money back because I feel this was sent on false pretenses. I hope you can look into my claim. Thank you.

    Business Response

    Date: 08/01/2024

    see attached

    Business Response

    Date: 08/14/2024

    Hi BBB,

    Thank you for reaching out and bringing this matter to our attention. We take customer feedback seriously and are committed to resolving issues promptly.

    To address ***************************** concern we cancelled her order and issued a full refund for her subscription through us to People magazine. Attached is a screenshot of the refund details. 

    We are requesting your good office to close this complaint as we already complied to her request.

    Kind regards,

    Customer Service
    Subscribe Renew | Give a Gift Subscription | Magazine Circle, LLC

    Customer Answer

    Date: 08/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to thank you

    for taking care of this for me and I appreciate you taking the time to resolve this issue for me.


    Sincerely,

    *************************

Magazine Circle, LLC is NOT a BBB Accredited Business.

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