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ComplaintsforSunward Steel Buildings, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 5/18/2021, I submitted an estimate worksheet for a metal building that included a walk through door and 2 walk through garage doors. All was well, until a week before the building was to be delivered (on 9/29/21), that the building I ordered came withOUT the 2 pull down garage doors that I specifically listed on my order form. The salesman, Will, never disclosed the doors not being included. They are even tricky enough to put a quantity of (2) on my confirmation form but list openings, which is NOT WHAT I REQUESTED. Why would I order a metal building with garage door openings but no garage doors? The sales man gave me the run around and said he "typically" discloses this, well he didn't and as a good, ethical salesman, if that were the case, why not tell the customer - hey, don't forget you will need to order garage doors for this building?? Ridiculous. Sneaky sales here. This has left me with no money to buy garage doors for this building. I would have gone elsewhere.Business response
10/27/2021
Our customer's satisfaction and goals are a priority. Sunward has actively been collaborating with Ms. *****. An amicable resolution is close to being reached.
Customer response
10/27/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Sunward is working with me to resolve the issue.
Sincerely,
********* *****
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.