Business ProfileforWorldRemit

- Date: Saturday June 29 and July 1 2024 - Amount: ****** - Business: Worldremit - Dispute: Never get the refund of one of the transactions. They insisted that the already paid.- I have sent several emails. Trying to wait in the chat but I have to spend hours trying to find an answer. I work. If I got connected in the chat, this crashed every time.I made two unsuccessful transactions on Saturday June 29 and Monday July 1. Both to ******** for $****** each. On Saturday, I added my debit card number. The money was taken from from my bank account but I didn't receive any id transfer. After hours of trying to get into the chat, I told the person called Spehelel that I need my money back. That was the only money available to send to my Mom which needs that to buy food and medicine.Again I tried Monday night to send the money. I create the transfer, world remit took my money again and never get a transfer ID. I got a refund July 2, but it was just one of the two unsuccessful transactions. I got an email in July 8 where they confirm the mistake they did. July 11 and July 12 2024 saying that the issue was resolved and the money was returned to my bank account which is not true. I have sent them my bank statement showing the two transactions and just one return.Today July 20, again in the chat they are telling me that there is a team currently working on my transaction when the 11 said that the issue was resolved.Another thing is that is really hard to follow the case. Everytime they sent an email there is a new case number July 8 Case ******** July 11 Case ******** July 12 Case ******* July 15 Case ******** Please help me and don't let this scam companies taking advantage of people.Thanks so much for your help.Carolina