Customer ReviewsforThe Western Union Company

Took my money, now holding my refund. $3,000. Weeks. Been to handful of agents. Phone calls. No one has any idea whats up with my money

$500 money order purchased on 5/30/24 was lost by recipient on 6/9. I filed refund request. Followed up(phone call) 7/19 was told refund check would go out on 7/28. Followed up again(phone call) on 8/9 and was told check went out on 6/28 and shouldve been recd 7/10??? Had to go to a different **** and new case # issued follow up in ***** hours I called on 8/12..was told (and reiterated) that my check will be received by Wednesday(8/14) 8/19(Monday) no check recd so I called againwill expedite refund. Why cant the $$ just be put back into my acct? Now, I will receive an email with instructions/answer?? ** has stolen MY moneyif I stole their money, I would be in JAIL What happened to customer service in the goodol USA?!!Does the left hand even know what the right hand is doing and, do the folks in the *********** even know the difference between June and July??They have MY moneyWill I ever see it again? What shouldve been resolved in 30 days (their claim) has now taken almost 90!! They should be in jail!!

The fact that its not clear that you have to wait 30 days for them to even look at a refund request for a money order is insane especially when you have all of your documents and they also charge you to get a refund which is ludicrous this should be something in bold or told to you before you purchase many people are on fixed income and most use money orders to pay rent if you make one mistake on that refund they will not return it they will give you the run around and tell you they have 30 days to acknowledge your refund you have to pay $15.00 and then and only then you will receive a refund if they approve it so now you might be outta $15 plus whatever amount the money order is and in my case $920 and Im on a fix income now I have an eviction and late fees and they still havent told me if I can get a refund even though they see everything in the system Im a single mother of four one child is disabled where are we supposed to go Thanks robbing my family by the way I been a loyal customer for over 10 years and now I will do everything in my power to tell people not to use this service

PEOPLE Needs to STOP using Western Union, This company is a scam and has been for the past few years. I requested a refund on my $1000 money order last month and every other day I am told a different story. They keep telling me stories like " We have not heard any updates from your refund ma'am we are still waiting for your request to process, I would call again in less than an hour and I will be told that your check was sent last Friday please allow 7-14 business days. This does not make sense at all and the people who answer the phone barely speaks any english.The authorities needs to look into Western Union they might be running the biggest PONZI Scam right under their nose. I can guarantee that there's is no check coming for me on the mail anytime soon, this is just another one of their fraudulent games.

Worst customer service. They have been sitting close to three weeks for a money transfer. Now, after I complained, they are telling me they are escalating to management for review. Still no money has been transferred while they took out money from my US account a while back

Western Union needs to be shut down!! There are too many other payment apps that charge NO fees or much less fees than this bogus company. A relative who has the SAME LAST NAME as me, tried to send a very small amount of money. I got a text "your money is ready to pick up" so I drive the 30 mile round trip only to be told "its being refunded to the sender." I call the chinese customer service line, and they tell me "the sender needs to CALL AND VERIFY HE MADE THE TRANSACTION!!" So the sender calls and verifies, i get ANOTHER text saying my money is ready to pick up...NOPE, still being refunded to sender! Their excuse? "we cannot complete this transaction per corporate policy" I hope this place gets sued, run into the ground and employees left jobless with no recourse. ** is the most pathetic organization to ever do business in the **. DONT WALK AWAY, RUN!!!! DO NOT USE. You'll be flagged for smuggling and money laundering oversees should you need to send a couple bucks to a family member.

Western Union is the worst company ever with the worst business practices. If I could give no stars I would. First of all trying to get through their automatic system is a joke. It took me calling 5 times and pressing each option to get someone on the line. I have requested a refund on March 11, 2024 for a money order I purchased. Did it online and provided all the information they requested - ID, photo of money order (though filled out) and the stub, etc. When called in April 2024 was told it was denied because on the stub I wrote on there ***** passport (so that I know what it was to be used for). Called today 7/3/24 and they said I need to send bank statement, receipt from where I purchased it from, contract between me and person that I wrote it to also that this is not relied to the customer just internal information. Sorry but I am not sending my bank statement with my account number on there (you have a copy of MY license to verify it is me), there is no contract between me and the ********** of ***** when you are renewing your passport, and I paid cash for the money order at a ******** On top of this you have to pay $15.00 for a refund. WESTERN UNION IS USELESS and A SCAM, their CUSTOMER SERVICE is the WORST as they don't know what to do and will never be used by me again. I don't understand how they are still in business but I do understand why their ratings are so low. Word of advice - NEVER USE WESTERN UNION!!!!

I sent money to my brother in **, he couldn't withdraw the money due to not have both last names when I sent the money, so I called ** to added the last name and they said we can't do that you have to make another transaction which I did, but the money I sent previously they will not refunded me because they want my brother's ID or passport information, I sent a picture of my brother's driver license and they told me that is not valid it must be the passport, to begin with I find fishing to sent my brother's ID info because he couldn't receive the money and now they want his info for me to get a refund! How ridiculously policy is that, you owe me money western union, I have been using your service for so long and now this, I WANT MY MONEY BACK, SHAME IN YOU !!

good evening my son has send money to **** for his mother.by western union. about a month ago unfortunately, they have given the money to someone else this very incredible. as that person who was going to receive the money didn't get anything they give the money to some else now they are said they have given the money to her but that reality the western union in **** give to some else and now they don't want to be responsible and they are giving the way around like they don't know nothing we want our money refund a big company like ****** unit have took money from a young boy working for his mother and now the just don't want to help us chain on western union we need to resolve this matter thank you

I have always used Western Union to send monies 2 my family. Did a transaction on 4/29 using the App, I received an email stating funds wld be available on 5/2. Family went to pick up funds today (5/2/24 @ 1:30 pm EST) and was told funds still not available and to come back in 3 hours.Funds was withdrawn from my bank acct immediately upon completion of transaction on 4/29. **************** rep telling me my bank is the problem. But I do not believe them for one moment. They have my funds and are holding it to collect extra interest, that's what I believe.