Business ProfileforAmerican Relocation and Transit, Inc

****** *******, owner of American ********************************************** was contracted to move my family cross country. A written contract was completed and approved, which included packers to pack and load the truck, a specialty group for a crate and ************** and people to unload the truck. Services were paid in full July 29, 2022 and specialty group services paid on Aug. 6, 2022.A couple months after the move ****** was contacted to talk about damaged items. He said an insurance claim had to be filed and there was a $1000 deductible. The issue was downplayed and seemed there was no intention of filing an insurance claim.Feedback on the move was sent on Jul. 18, 2023, which contained a list of damaged and missing items. Reimbursement for the missing items and the name of the packing company was requested. The reply was nothing was missing and offered $2000 in compensation.Damage to a major item was discovered. An update was sent but there was no response. After 4 days I sent an email and requesting $4000 compensation, excluding any items not listed on the initial email as it didn't seem fair. The reply was the claim was preposterous and an insurance claim needed to be filed within 9 months. The insurance claim deadline isn't stated anywhere on the contract and he was willing to file a claim the day before. I replied with an email containing replacement prices for all the damaged and missing items along with some photos to show the damage. I was willing to negotiate in order to receive enough compensation to cover repurchasing the damaged and missing items. No response is expected.Attached is the contract and the email chain, which contains a list of all the damaged and missing items and replacement costs for those items. I'm requesting the BBB's help to obtain the $4000 reimbursement from American ********************************************* for damaged and missing items.