Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business around the week of December 12th to discuss needing laborers for our move on the 29th of December. I spoke with one person who quoted me at $150 an hour for 3 laborers and the required deposit to book this appointment. I asked if there were any additional charges that I need to consider and was advised there were none. We continued to email back and forth through the weeks up until the day before the scheduled move. We did a three-way conference call and my husband asked if the workers needed to be picked up or if they are dropped off, they never indicated that I would be charged a driving truck fee. I rented a truck from U-Haul directly. My family packed our own boxes and shrink wrapped our own items. I was never told about the truck travel fee, consumables and a protection plan. The total amount I should have paid out the door was only $175 per hour. When they arrived, they complained about the items needing to be moved and that they were being under paid. We ended having issues with the rental truck after it was loaded and had to send the movers home while waiting for roadside assistance from U-Haul. They only worked on the 29th from 10am to 12:30pm. We paid them for 3 hours totaling $527.25. The total amount for 3 hours is $525. They added $70 for truck travel, $32.25 for consumables and $50 for protection. We ended up having to unload the truck ourselves and when I contacted them to request someone the following day due to the battery issues. I only received 2 men and was charged $105 per hour, however, when I originally talked to someone, they quoted 2 men at $70 an hour, but here added an additional $35 for it being a Saturday. Once again, I was charged the $70 truck fee and only needed them for 1 hour. The total for the day on Saturday the 30th was $125. My total amount for the 2 days include the fees from this company was $652.25. The quote I received via phone, but was changed multiple times should of been $595.

  

  Business Response

  Date: 01/06/2023

  I have talked with this client and we have come to a reasonable conclusion!

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor communication when setting up the move, hours were wrong, they showed up 1.5 hrs late and forgot the 20 boxes we asked for. Once upon arrival, they started charging the time though we had to wait another 30 minutes for the manager to bring the boxes. The movers did not pack anything or tap a box. My friend and myself had to. Once they were done, we went through the storage unit and found out they stole one of our TV's and wrapped a box in a blanket making it look like a TV. they also, stole a speaker, damaged several boxes and even broke a picture frame that they his in the back of the unit. This happened a week ago, and since then I have been getting calls at all hours of the night and inappropriate, racist and perverted text messages from the movers. I have contacted everyone in the company for them to keep pushing it off to someone else. I will be asking for a full refund and the stolen items replaced along with harassment charges. I would never ever recommend this company. Everything that can and could go wrong with a company did. Btw, I did screenshot and save everything I mentioned on here too! Will be working the the *** and *** office since the company refuses to do anything. I have been harassed since the move by the movers being perverted as well. The company stole, broke and lied to us, they do not honor their insurance policy and ***** laughs about the situation and assumes his costumers are lying with over 100 texts, emails, reviews from other customers and pictures to prove the damage this company at least owes us a return. sexual assault, harassment and defamation along with property damage and theft all reported.

  

  Business Response

  Date: 11/07/2022

  During the move, the client did call me and tell me that one of our team members, and she was initially implying more than one, from that day was as she said it was "harassing" her.  One team member from that day that was on her job, seemingly did reach out and message the client ( the one lodging this complaint), and is no longer working for our company.  That individual was not terminated by us, he stopped showing up and in essence with his actions, quit his employment.  The behavior of a team member reaching out to a client is against our company policies and is something all new hires learn when they are going through paperwork at on-boarding.  It is not tolerated and is not condoned by the company.  
  
  
  When I discussed this situation with the other two employees on the job that day and asked if they had reached out to the client directly, they both denied that they had texted the client.  All of this was put into their records in our HR software in case it needed to be referenced at a later time.  The team members were working the entire time and we know this because one of our *********** Leads/Estimators ****, came out during the job to drop off four wardrobe boxes and witnessed the work getting done first hand.
  
  
  When this client brought up to me that she was accusing our team members of being thieves and had proof (a video) that they took her items, she said she would provide that to me.  That was weeks ago and I have never received this information from the client.  She also said there was a recording but when she sent that to us, the voice we heard was not the voice of the former employee who she was accusing from that day of doing these things.
  
  
  
  It should also be noted that we loaded the clients items in Denver into a storage unit.  It is in our contract that the client signed that day, that once the doors are shut to that storage unit and the items are no longer under our care or control, we are no longer responsible for any missing items or damages that *** or *** not have happened.  How could we be?  A week goes by and anyone could have damaged or taken items from there themselves, there are many scenarios where things could go awry and it just is not feasible to hold the company that moved you in liable after we leave.  The client was on site and watched us load items into that unit.  Nothing was said that day that items were missing or damaged.  
  
  
  The client then moved to another state, loading and transporting those items themselves or with another moving company - we know we were no longer involved, and now that they are there, they are saying we took things, or we broke things.  We did not move them to their home in that other state.
  
  
  In regards to continuing to receive messages from the former team member, I told the client that if the former employee is still contacting her to take that matter up with the police and file a complaint with them, that has nothing to do with us.  
  
  
  If the client can provide clear and indisputable proof that we stole or damaged items, we are happy to discuss a solution with the client directly.  Until that moment happens, we would appreciate it if the client stops dragging our company name through the mud as the saying goes. This type of written harassment by the client is bordering on libel. There are 5 elements that need to be met to be considered libel and this client's words and reviews are very close, if not meeting already, these 5 elements.  I will see how things go from here to decide whether or not we should take further action in response.

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor communication when setting up the move, hours were wrong, they showed up 1.5 hrs late and forgot the 20 boxes we asked for. Once upon arrival, they started charging the time though we had to wait another 30 minutes for the manager to bring the boxes. The movers did not pack anything or tap a box. My friend and myself had to. Once they were done, we went through the storage unit and found out they stole one of our TV's and wrapped a box in a blanket making it look like a TV. they also, stole a speaker, damaged several boxes and even broke a picture frame that they his in the back of the unit. This happened a week ago, and since then I have been getting calls at all hours of the night and inappropriate, racist and perverted text messages from the movers. I have contacted everyone in the company for them to keep pushing it off to someone else. I will be asking for a full refund and the stolen items replaced along with harassment charges. I would never ever recommend this company. Everything that can and could go wrong with a company did. Btw, I did screenshot and save everything I mentioned on here too! Will be working the the *** and *** office since the company refuses to do anything. I have been harassed since the move by the movers being perverted as well. ********************* has been caught lying and manipulating customers, as there are many reviews of stolen and broken items, he doesn't honor their insurance policy either, because with that they would have had to refund me $2000. ***** is degrading to women as well, I have over 67 messages to show for it.

  

  Business Response

  Date: 10/21/2022

  My client informed me of the guys harassing her while they were done with this job. One employment used his actual number and he has been terminated from our company. The other two employees denied ever texting this client and were both giving warnings. The guys were working the entire time when **** brought them the four wardrobe boxes. When the client told me about her stolen property should told me that she had a video of the guys stealing her items. I immediately asked her to send me a video and we would get this settled immediately. A week went by and the client calls into the call center threatening to shut us down and etc. I call her and explained to her that the last time you and I talked you were suppose to send me those videos. She first told me she had a video than told me she didn't than told me she did, but I have yet to receive any video. I told her if that employee is still contacting her that she needs to file a police report. We are willing to come to an agreement with this client if she sends us the correct information. We do not tolerate this type of behavior at my company and it has been address to all of the team members here. 
  

  During the move, the client did call me and tell me that one of our team members, and she was initially implying more than one, from that day was as she said it was "harassing" her.  One team member from that day that was on her job, seemingly did reach out and message the client ( the one lodging this complaint), and is no longer working for our company.  That individual was not terminated by us, he stopped showing up and in essence with his actions, quit his employment.  The behavior of a team member reaching out to a client is against our company policies and is something all new hires learn when they are going through paperwork at on-boarding.  It is not tolerated and is not condoned by the company.  
  
  When I discussed this situation with the other two employees on the job that day and asked if they had reached out to the client directly, they both denied that they had texted the client.  All of this was put into their records in our HR software in case it needed to be referenced at a later time.  The team members were working the entire time and we know this because one of our *********** Leads/Estimators ****, came out during the job to drop off four wardrobe boxes and witnessed the work getting done first hand.
  

  When this client brought up to me that she was accusing our team members of being thieves and had proof (a video) that they took her items, she said she would provide that to me.  That was weeks ago and I have never received this information from the client.  She also said there was a recording but when she sent that to us, the voice we heard was not the voice of the former employee who she was accusing from that day of doing these things.
  
  It should also be noted that we loaded the clients items in Denver into a storage unit.  It is in our contract that the client signed that day, that once the doors are shut to that storage unit and the items are no longer under our care or control, we are no longer responsible for any missing items or damages that *** or *** not have happened.  How could we be?  A week goes by and anyone could have damaged or taken items from there themselves, there are many scenarios where things could go awry and it just is not feasible to hold the company that moved you in liable after we leave.  The client was on site and watched us load items into that unit.  Nothing was said that day that items were missing or damaged.  
  
  The client then moved to another state, loading and transporting those items themselves or with another moving company - we were no longer involved, and now that they are there, they are saying we took things, or we broke things.  We did not move them to their home in that other state.

  In regards to continuing to receive messages from the former team member, I told the client that if the former employee is still contacting her to take that matter up with the police and file a complaint with them, that has nothing to do with us.  
  
  If the client can provide clear and indisputable proof that we stole or damaged items, we are happy to discuss a solution with the client directly.  Until that moment happens, we would appreciate it if the client stops dragging our company name through the mud as the saying goes. This type of written harassment by the client is bordering on libel. There are 5 elements that need to be met to be considered libel and this client's words and reviews are very close, if not meeting already, these 5 elements.  I will see how things go from here to decide whether or not we should take further action in response.

  
  

• Initial Complaint

  Date:07/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired You Move Me for a furniture move on 7/5/2022. The company sent two movers, one who has only worked with the company for less than a week and another who admitted he wasnt even supposed to work that day. They completely damaged 3 large pieces of furniture. First, they broke the leg of the headboard while loading it onto the truck at where the joints attach so now it is useless. Next, the dining table was gouged during transport when a supply box in the truck (brought by the movers) broke allowing metal hooks from the bed frame to fall out and gash the top. Then our mattress was ripped all the way through as they were pushing it up the stairs even as I told them it was getting caught on the rail. The manager ********************* was contacted and he was completely disinterested, unempathetic of the situation, and unwilling to work with us. I understand that we chose the default **** on the dollar per pound insurance option, but I did not expect that a moving company would completely destroy major pieces of furniture and not take some level of responsibility for what is clearly major errors and negligence on their part. We received only $144 for these damages and will have to replace these items completely and still paid for the move. When speaking with ****, he would not even budge or compensate us for the proper weight of the items. This is not a typical moving situation or normal wear and tear and that type of compensation is not appropriate for the type of damage they did and negligence on their part. I believe the BBB needs to be aware of this situation because consumers rely on it and should get accurate information about how a company operates. I notice that there have been 5 complaints reported to the BBB just over the past year and countless bad reviews on other sites in the recent months. I would also like a more appropriate compensation for the damage they did to our furniture.

  

  Business Response

  Date: 07/07/2022

  Good Evening,
  
  We did a move for this client on July 5. My guys has been working here over two weeks. In fact one of my guys are two days away from his one month anniversary working at our company. However, my movers called me and took pictures of the three damaged items before our client started tampering with the items by sticking his entire arm in the bottom of the mattress. We take responsibility in damaging the three items and as you can see, our client chose insurance option A. Insurance options A cover **** per pound on each item that was damaged. The three items that were damaged in there move was a table top, a mattress and the ankle of a headboard. I ask them for the information for each item and the client told me that they rip the tag off of all there items. There was a sticker underneath the table top and I looked it up on ****** and the weight for that was 50 pounds. I looked up the weight for the King size mattress and it stated 130 to 180 pounds. I chose the weight off a 150 pounds. I looked up the headboard weight and it stated online an average headboard weighed about 36 pounds. The total weight for these three items are 241 pounds. With the policy of .60 per pound we took off $144 from the total **** and an additional $50. The total move cost was $588, this client paid a $150 deposit plus an additional $244 at the end of their move. We took off a total of $194 from this client move.   

• Initial Complaint

  Date:07/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired You Move Me for a furniture move on 7/5/2022. The company sent two movers, one who has only worked with the company for less than a week and another who admitted he wasnt even supposed to work that day. They completely damaged 3 large pieces of furniture. First, they broke the leg of the headboard while loading it onto the truck at where the joints attach so now it is useless. Next, the dining table was gouged during transport when a supply box in the truck (brought by the movers) broke allowing metal hooks from the bed frame to fall out and gash the top. Then our mattress was ripped all the way through as they were pushing it up the stairs even as I told them it was getting caught on the rail. The manager ********************* was contacted and he was completely disinterested, unempathetic of the situation, and unwilling to work with us. I understand that we chose the default **** on the dollar per pound insurance option, but I did not expect that a moving company would completely destroy major pieces of furniture and not take some level of responsibility for what is clearly major errors and negligence on their part. We received only $144 for these damages and will have to replace these items completely and still paid for the move. When speaking with ****, he would not even budge or compensate us for the proper weight of the items and said the mahogany dining table top only weighed 25 lbs, which is completely unrealistic. He also low balled the weight of the king ********* This is not a typical moving situation or normal wear and tear and that type of compensation is not appropriate for the type of damage they did and negligence on their part. I believe the BBB needs to be aware of this situation because consumers rely on it and should get accurate information about how a company operates. I would also like a more appropriate compensation for the damage they did to our furniture.

  

  Business Response

  Date: 07/07/2022

  Good Evening,
  
  We did a move for this client on July 5. My guys has been working here over two weeks. In fact one of my guys are two days away from his one month anniversary working at our company. However, my movers called me and took pictures of the three damaged items before our client started tampering with the items by sticking his entire arm in the bottom of the mattress. We take responsibility in damaging the three items and as you can see, our client chose insurance option A. Insurance options A cover **** per pound on each item that was damaged. The three items that were damaged in there move was a table top, a mattress and the ankle of a headboard. I ask them for the information for each item and the client told me that they rip the tag off of all there items. There was a sticker underneath the table top and I looked it up on ****** and the weight for that was 50 pounds. I looked up the weight for the King size mattress and it stated 130 to 180 pounds. I chose the weight off a 150 pounds. I looked up the headboard weight and it stated online an average headboard weighed about 36 pounds. The total weight for these three items are 241 pounds. With the policy of .60 per pound we took off $144 from the total **** and an additional $50. The total move cost was $588, this client paid a $150 deposit plus an additional $244 at the end of their move. We took off a total of $194 from this client move.   

   

  This is a repeat complaint. May this complaint get deleted!

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were a repeat customer of You Move Me which has proven to be a big mistake. Below is what we have experienced and reported to the owner *********************, who has yet to respond, nor has *************************** the Denver owner, but allows lower level management to:1) An individual ************************** came out to quote/estimate how much the move would be. He came and looked at our house in addition to being told there would be a stop at a storage unit and at my brothers house where the crew that moved my moms stuff put all of her things. *** quote/estimate we were provided was for 8 hours or $4,011.69. To my surprise we had to pay $5625.69 for the work done on 6/8 and another $1400.00 on 6/9.2) I was told by **** that the crews would be showing up to our house at 8 am on 6/8, which he later corrected to showing up at 9 due to a reoccurring meeting the team has on Wednesday that typically lasts 15 mins (I sent the owner of the company ********************* the text messages).3) We have a desk broken beyond repair.4) *** center piece for our dining room table has large gouges in it.5) A bed headboard that was damaged.6) Our fridge has damage to it.7) One of the guys assisting with the move almost dropped a dresser, fell himself and was breathing so hard I thought he might have a medical emergency. And later not only having to set an end table down after he brought it downstairs, but dropped our treadmill, thankfully not injuring himself or the person helping him. I can only hope the machine still works. This all from the person who my daughter heard saying he was as high as a kite and the one I reported my concerns to ****.8) Listening to another member of what I am calling the second crew, ask the lead of the 1st crew if they had room for him because whomever was driving the vehicle he was worried about him and falling asleep behind the wheel and stating "he did not want to be another statistic".***re is more but space constraints prevents me from listing all.

  

  Business Response

  Date: 06/15/2022

  I sent this email to ***** on June 10 at 12:37 pm and has resolved the issue. 

   

  It was a pleasure meeting you today, what a beautiful home you have. I would like to inform you that after speaking with my boss ***************************, the owner of the Denver location we have come to a mutual agreement. Moves take as long as they take and I apologize for the inconvenience that you experienced on your move. 
  
  
  However, I am going to review the charges with you and what will be reimbursed to you.  You were charged incorrectly for 6 guys for an hour and a half. That amount is $630. Before I left the home you told me a desk, a refrigerator, and a headboard was damaged. The Refrigerator weighed about 250 pounds, which comes to a total of $150. Your headboard at most weighed about 30 pounds, which came up to be $18 dollars. Your desk weighs at most 75 pounds,  and comes to $45. The desk, if I'm not mistaken, is actually particle board and it states in our contract that you signed that we are not responsible for those particular items. We will still compensate you $0.60 per pound for that item. 
  
  
  You also said one of the crews was moving slow when they went to the storage unit. There were three guys at the storage unit for an hour and a half equaling $315. The total that we have come up with is $1,158. 
  
  
  However, You stop the move at 11:30 and therefore will be held accountable for your decisions. We moved you yesterday for four guys for four hours and a half price truck and travel fee with two trucks of a grand total of $1,400.  Not to mention the day before I waived the $300 overnight storage fee. 
  
  
  In conclusion, we actually should be reimbursed $242 but we will not worry about it and be done with the situation. I do apologize that this move did not meet your expectations and wish to make it up to you in the future. Thank You and have a wonderful day!

  Customer Answer

  Date: 06/15/2022

   
  Complaint: 17418135
  
  I am rejecting this response because the resolution ***** presented is unacceptable given the experience and stress our family experienced. Further, its inconsistent with the agreement we made before he left that my son was privy too. Further, we found damage to the house we moved from including damage to 2 walls where they dropped the treadmill, damage to the stair railing both from the upstairs to the main level and from the main level to the basement, along with damage to the landing where the stair balusters connect to the floor. Lastly, I have asked on numerous occasions for a response from *************************** and ********************* on how they allow their business to operate this way and an explanation on how they justify the response ***** has given.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the worst moving experience I ever had. I have dings and scratches all over my brand new refrigerator, broken refrigerator drawers, a broken night stand, walls nicked and paint chipped in new house and old house. I can go on about the nightmare of an experience I had. The movers took long breaks which extended the trip time. The movers were unprofessional and did not take their time or even try to wrap my refrigerator. I tried calling to speak to a manger and wasnt able to get in contact with anyone until 4 days later. When I spoke with the manager ***** he said they could only offer $0.60 per pound for the items damaged. This does not suffice for the items as the damaged will cost more to get repairs. This being a professional moving company I would think they would have tried to take better care of my items and the response to the damage has made my experience even worse.

  

  Business Response

  Date: 06/07/2022

  I spoke with this client the day of the move. She explained to me that she was not happy about the move. She told me the guys broke her night stand in which the guys did call me and admit they did do that. She said they scratched her Refrigerator. I told her my apologies accidents do happen. I told her she had the option at the beginning of the move to pick an insurance option and she pick insurance option A. I told her that insurance option A would cover her .60 cents per pound and if she was able to send me the information to the items that would be greatly appreciated. She was unhappy and decline the first time. She then called into the call center and said that she had not spoken to anyone. They then transferred her back over to me. I explained to her the same terms and then she agreed to send me the information. I also gave her an hour off the time that the guys were there and one of my employees went back to her home off the clock to finish putting together her refrigerator and putting her items in the correct area.  

  Customer Answer

  Date: 06/13/2022

   
  Complaint: 17291536
  
  I am rejecting this response because:

  I sent ***** the info regarding my damages and have not heard back on a resolution he stated he is awaiting a respond on how to proceed from the BBB. I was not told about the insurance information the night of the move. I was told about it the following Monday when I was able to get ahold of ***** and at that time is when I was upset that all he stated he could offer was $0.60/lb of the item damaged. I sent ***** all of the info regarding my damaged items as well as pictures and was told I would hear back in 48 hours. I still have not received a resolution for the damaged items. Regarding cutting an hour off of the time, I requested the movers stop after damaging my refrigerator and other items also because it was already past 10pm at night and had surpassed the original time quoted by multiple hours and I had noticed all the damage that was being caused because the gentlemen were not trying to be careful with my items. I was told all of my large items would be wrapped to prevent damage and my refrigerator was not wrapped or carefully moved out of the house. This should be a violation of my contract as they did not uphold to what they said they would do and were trying to rush out the door which caused more damage. I told the worker that offered to come back to put my refrigerator back together that he did not need to come back and he insisted because he felt bad for the other two workers causing so much damage. I did not request he come back afterwards he did that out of his own wishes.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/24/2022

  My Apologies on the late response. 

   

  Desire ***** emailed me about 4 items that were damaged. She chose insurance options A, which covers .60 cent per pound for each item. It came up to a total weight of 657 pounds. Therefore, I have sent her a refund for $394.20. I have called ************** on June 24 to inform her she should be receiving the funds back to her Master Card.