Customer ReviewsforAutoNation Chevrolet North

The service department at AutoNation Chevrolet North is incredibly disappointing. If youre looking for a place to store your vehicle indefinitely, this is the place. They took my vehicle, parked it in the lot, and seemingly forgot about it. Communication is non-existent; calls, texts, and emails all went unanswered. On the rare occasion I did reach someone, they had no idea about the status of my service. Its as if they specialize more in long-term vehicle storage than actual service.

Just awful. If I could give zero starts, I would. Brought my 2002 Corvette in for an oil change and coolant change. The service person, *****, instead, had the air conditioning refrigerant changed in which the service technician drained all the refrigerant then could not fully charge the car. When we brought this car in, the air conditioning worked beautifully. Now it does not cool. I waited 3 hours where I asked what the problem was. This is when I found out the service person erroneously told the service technician to replace the refrigerant instead of the radiator coolant. So I waited an additional hour and received a car that was broken by the service technician. I was then told that I could pay for a diagnostic on the ** and that I had brought the car in broken! I explained I brought the car in with a fully functioning **. The service person, *****, was very rude at that point and exclaimed that car was brought in broken. being accused of a liar was the second issue, the first being ***** failed to properly document what services I had asked for. The third issue was I now have a broken ** and AutoNation wants ME to pay for a diagnostic service and repair to see what your service technician broke! The fourth issue is I called the service manager TWICE, left messages to return my call so I can get this issue remedied, and the service manager failed to return my calls. I will never bring my car back here again.

On 12/20/2023, ******************************* took my car in to be fixed and they only give excuses. On Monday, 04/28/2024, they told me that the car was ready. They charged me $6,800 dollars and the car has engine failure lights and lights. The tire is low, apart from not marking the tires and they left the plastics incorrectly installed and the trunk is not connected, the harness is separate, the remote control does not turn on and they still want to charge me $5,000 dollars more because it is not their responsibility to fix it, they only charged and they are separating themselves Of their responsibility they charged me just for turning it on and also lied saying that the battery and the gear didn't turn on when they were new and they put more miles on it than Carfax has because they reset the computer and added more miles on it

Things seemed fine at first when purchasing a used Ram **** (except for the car salesman that could barely speak english). Turns out their "certified pre-owned" cars are just until you pull out of the parking lot. (Strike 1) I had a couple issues pop up a couple weeks after owning the truck one of which they said they had found in their inspection. The problem was that I wasn't givin any paperwork regarding the inspection or what they had found. All I was givin was the carfax which only said they had out new brakes on it. While I was in the process of purchasing the truck they put in so much effort to sell me am extended warranty in which I was initially refusing to buy. I figured I'll have the problems checked out and repaired with the extended bumper to bumper warranty i had bought. I called for an appointment at the shop and they said 4-6 weeks before I could take my truck in which is ridiculous considering one of the issues was a coolant leak. I eventually got it in and asked for a loaner car since the truck was probably going to in for quite some time and in the contract I signed they said they would get me a loaner car. They said "sorry we don't have any." (Strike 2) I waited another 3 weeks for it to be diagnosed even tho I had an appointment. Eventually once it was diaged they said warranty won't cover any of it. Not the emmisions related issues, not the coolant leaks, NOT THE UNBALANCED TIRE THAT THEY PUT ON THEMSELVES BEFORE SELLING IT TO ME, and not the headers. They just gave me excuse after excuse not to come through with the warranty. (Strike 3) Eventually after trying to figure all of this out everybody at this dealership stopped contacting me for whatever reason. I'm working on getting my money back for the warranty and I HIGHLY suggest nobody buys from that ***** infested place.

We had a horrible experience with this place. I took my car in for the 2nd time in a month. The second time was taken in May 5th, was told by ****** the service advisor it would take ***** hrs to contact us with the diagnostics. We didn't hear anything for 5 days, on May 10th I texted him asking him if he had any updates, I got no reply. Next day I called twice trying to contact him, finally he picked up the phone on May 10th and gave me the diagnostics, I told him we had a business trip that Thursday May 12 so if he could get the car ready before then that would great. He called my on Thursday at 2:52pm saying my car was ready, but I was already on my way to the airport. I tried to have someone go pick it up but I couldn't make it work. I texted him that I would pick it up Monday May 16th after my business trip. He said that I had to pay the full balance over the phone if I wanted to leave my car there that long. After scrambling to find someone before Monday I just couldn't make it happen, I was busy in my business trip when I got a text message from him on Saturday demanding payment. I didn't even have an invoice to look at. I was under so much stress and anxiety that I had to just turn off my phone and focus on my business meetings. Picked up my car today, Monday May 16th and he had the audacity to tell my husband that he was about to charge us a storage fee! Really? a storage fee when I was never contacted regarding my car for 5 days! I had to text and call twice! So it is ok for this service guy to take his sweet time getting my diagnostics but it's not ok for the customer to get their car when it's convenient for the customer. I was caused a lot of anxiety and stress trying to figure out how to get my car in a drop of a dime, I didn't feel comfortable giving my credit card number over the phone and without looking an invoice. AutoNation Chevrolet North shame on you for allowing this type of bullying in your dealership.

I went to inquire about extending my warranty. I was brought into an office and told about their warranty products and their prices...close to $5,000 for a 3 year, ****** mile extended warranty. They told me that in order to sell any of these to me, they would need to inspect the car and it would take about 15 minutes. 2.5 hours later, they showed me the list of everything that I would need to fix before I could use any new warranty. The list included 7 items, only 2 of which would have been actually covered by any warranty. The list included replacing the tires, an oil change for a truck, despite my vehicle being an actual car, filter change, an alignment and a belt replacement. The grand total of this would be $3,189.55, would I like them to schedule a time to do this? I said absolutely not and that I needed to think about the warranty. They then informed me, for the very first time, that if I didn't buy the warranty right then, they would charge me for the inspection that they mandated. I tried to complain as they were taking my payment. I said, "For the record, I am extremely displeased." The cashier refused to make eye contact with me and I asked her if she wanted to know why I was unhappy, she said...and I quote..."No. If you could just sign here and slide your card, I would appreciate it."