ComplaintsforMile High Honda

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Initial Complaint
02/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In 2022, Dec. 31, I took the element in for service for a lack of acceleration from the engine. PNE-G01 switch assembly and o ring, rocker arm switch and gasket, oil and filter. They called it aspool acceleration problem. I am customer#*****. Invoice #******. The warning light had come on to let me know. They said no major problems with engine, old oil looked worn, but ok. Work was done at MILE HIGH HONDA in ******, **. I was told it was a simple fix, no major issues. On may 12th, 2023 the maintenance light came on and I took it back to Mile high Honda. Same issue, Invoice ****** they said the sensor installed earlier was faulty. the mechanics hadn't investigated properly enough to find real root of problem. Well, the mechanic had to know at that time there was a bigger issue with the engine. I was told everything was alright, and encouraged to spend money on a list of small repairs needed on World Class Inspection. It is my opinion that I was manipulated and told everything was alright in order to try to steal my money for all the smaller maintenance before my engine would die. ?Date Jan. 18, 2024 Customer #****** Invoice #****** Total $1,453.43 ?Date Feb. 6, 2024 Customer # ****** Invoice #****** Total $1,149.17 ?Date Feb. 7, 2024 Customer # ****** Invoice #****** Total $510.04 After spending literally $ thousands of dollars to make my son safe for work.It is my opinion that I was manipulated and told everything was alright in order to try to steal my money for all the smaller maintenance before my engine would die. The mechanic on Invoice #****** is quoted saying" the engine may need to be replaced soon implied." It is my opinion that these business practices are illegal, and I want compensation/reimbursement for these practices from Mile High Honda in ******.We have been pleased, loyal customers for 21 years until now. To make this right with the Vetor family, 2 things must occur: an audit by the parent *** Honda to the service ***** of Mile High Honda and reimbursement for maintenance done there from Jan. 18th 2024 to Feb.7th, 2024.Sincerely, **************************
Business response
03/07/2024
I have tried to respond to this complaint numerous times, but there isn't an option to complete a response.
Please Advise.
***********************
Business response
03/08/2024
we understand your frustration, unfortunately it is impossible to know when a 21 year old vehicle with over 200k miles (the true mileage is unknow, please see the attached Carfax report), will breakdown.
We have reviewed all of the repairs and found that they were properly performed. We did also perform a good will repair in May of 2023 due to a part failure with the spool sensor that was previously repaired. We stand behind our work and if we did something incorrectly we would make it right. Due to these facts we will not be able to offer a refund.
Sincerely,
***********************

Customer response
03/16/2024
I have sent responses to State Attonery General of ****., Honda ***, Mile High Honda, General Manager, so on. No one will help. I am therefore moving on to Federal Consumer Protection and seeking legal help. I am so disappointed will our ultra capitalistic country and pandering to all mega businesses. Its worse than the 1880s and the robber barons. Its type for social justice and a major change to a more socialist type of economic system for the good of all people in *******. the distribution of wealth is so far gone, I fear for our people and country.
Sincerely, *********************
Customer response
03/16/2024
All docs I have.
Customer response
03/16/2024
more docs
Customer response
03/16/2024
more
Customer response
03/16/2024
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Customer response
03/16/2024
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Customer response
04/10/2024
You are adding and abetting the business of the Denver *********** This is not the 1880s where the railroad and tycoons that ruled ******* then. We are moving toward a much more socialist form of wealth distribution in this country. do not be part of the problem of the ultra-capitalistic, unhuman, people of this country. Don't be a ****** for them. We need to severely reduce capitalism in this country. NO large wealth gaps. no large mega corps. no big oil and gas. no big tech. no ultra wealthy. Help the common people, mot the greedy businesses. This id your life's work, have it mean something. Sleep well at night! It is now in the hands of the Colo. State Attorney and the Federal Consumer Protection Agency, Think about that.
Sincerely, *********************
Initial Complaint
11/12/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In April 2023 we leased a Honda Civic from Mile High Honda and the negotiation included paying for side moldings. We were told at the time they were unavailable, but would be available to be installed for us the upcoming weekend. They were not available then. We continued to contact them for status on this, and after 6 months of the parts never being available, they offered us a $710 refund to be sent to the lessor, Honda ********* Services. We agreed to this in mid-October, and received communication on 10/16/23 that the check was sent. It is nearly a month since then, and the check has not been received by Honda ********* Services. As of our communication last Tuesday 11/6/23 with Mile High Honda we were now told the check was not sent out. We were also told it would take ***** days now for Honda ********* Services to receive it. This is an unreasonable amount of time, and the story we receive from Mile High Honda seems to continually be changing. All we are looking for is our refund, and see no reason it cannot be processed immediately.
Business response
11/13/2023
I have looked into this issue and confirmed that a refund check has been issued and sent to AHFC. It does take 30 to 90 days for the refund to show in the customers account.
We apologize for the inconvenience.
Sincerely,
***********************
Customer response
11/14/2023

Complaint: 20860346

I am rejecting this response because:
Today I contacted Honda ********* Services and spoke with *****. She informed me that it does NOT take ***** days for a received check to show up posted against our account. They post it within 1-2 business days, which we will be able to see in the Transaction History on the account (which we have access to). She also told me she sees no evidence that a check was received. If Mile High Honda has sent a check, then their response should include the check number and day sent so this can be independently verified - especially since we have been told multiple times now that the check has been sent, with no proof whatsoever that this has actually happened.

Sincerely,

*******************
Business response
11/28/2023
I sent ****** an email.
Customer response
11/28/2023
We finally received the $710 refund. I will go click Accept response now, and hopefully that closes this. Thanks for all your help. Fairly certain we'd be waiting a very very long time had you not intervened.
Customer response
11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
10/19/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am requesting reimbursement in the amount of $1321.97 from Mile High Honda.Mile High Honda sold me a new Honda Accord that sustained previous rodent damage to the wiring harness while on the lot before I purchased the vehicle resulting in an unsafe condition.7 January 2020 vehicle wiring repaired while NEW on lot-from vehicle history report.18 January 2020 I purchased the NEW vehicle. Repairs were not disclosed.18 Oct. 2021 Vehicle towed to ***************** Honda, ****************. Technician demonstrated damaged wiring harness previously repaired with electrical tape. Repairs attempted.Vehicle repeatedly broke down due to computer/ wiring problems.21 April 2022 Vehicle towed to Red Rock Honda, **************. New wiring harness installed.Problem resolved.
Business response
10/20/2023
In January of 2020 we repaired the wiring harness due to rodent damage. Then ****** miles later, in October of 2021 the car was repaired at ***************** Honda and in April of 2022 when the customer had the vehicle serviced at ********* Honda.
Unfortunately, American Honda declined to warranty the repair. We can not reimburse the customer for a repair performed at another facility, a year and 10 months and ****** miles later.
Sincerely,
***********************
Initial Complaint
08/26/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Honda dealer is refusing to fix the A/C problem my Civic is experiencing without charging me a 'diagnostic fee'. They insist they have to charge me that to take a look at my car to confirm there is an issue. Give me a break. This is a well known issue, Honda went to court for it, but because they weren't forced to issue a recall, they can get away with charging people a fortune for something they are supposed to have taken responsibility for. Shameful.
Business response
08/28/2023
I apologize for the poor communication on our part. Please contact me directly and we will schedule a complimentary diagnosis for you.
**************************
General Manager
Mile High Honda / Mile High Acura
******************************
******, **. 80014
**************
************** Direct Line
************** Fax
*******************
Customer response
08/28/2023

I accept this response, and the complementary diagnostic for my car has been scheduled.
To Honda Mile High I have one piece of advice. Communication is key, and the first thing your service department should explain if someone says the word 'warranty' is that the diagnostic fee is refunded if the issue is covered by it. If they had explained that first instead of trying to play dumb to extort $200 out of me this all could have been avoided. I expect to be treated with respect and honesty when I take my car in to be inspected, as any customer should for any business.

Sincerely,

***************************
Initial Complaint
06/21/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Since late April 2023, my Honda CRV (2011) has been undergoing extensive maintenance by mile high Honda. Initially, the cost of the maintenance was just over a thousand dollars. I was then told by ***************************, the service representative I could use a payment plan because I couldnt pay the full amount out of pocket at once. Further, ******* expressed my vehicles need for more maintenance after more damage was found. I asked if I could use the payment plan to prevent paying for more maintenance fees up front and was told yes. During my visit June 19, 2023 to pick up the vehicle after two months of repair work, I was told i owed pay the initial down payment of the payment plan as well as the remaining balance of roughly *****. I explained to three staff members that I could not pay that amount and that I would not have approved all that work if the payment plan was of no use.Theyre holding my vehicle until the money is paid.
Business response
07/19/2023
This issue has been resolved and the customer has her car.

Thank you.
Initial Complaint
05/13/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My vehicle was towed to Mile High Honda on May 9, 2023, due to not having any lights on my instrument panel and the shifter was locked in the park position. So later that day the tech calls ** telling ** the aftermarket radio and its components are causing the error codes when Mile Honda diagnosed the problem. I told them to remove the radio and the radio's aftermarket components. Mile High Honda removed my blind spot monitoring system I had installed from Car Toys about a year and a half ago without notice. I have MS and I currently have 53 brain lesions and my fianc has had five major back operations. The blind spot monitoring system helps us with our everyday commute to work, stores or wherever life might take us. I never gave consent for Mile High Honda to remove that component. So here I am without the blind spot monitoring system and no one at Mile High Honda will own up to this problem they created. I would like them to reinstall that system back up to my vehicle so we can get on with our everyday life. The blind spot monitoring system had zero issues until Best Buy installed a radio and messed with my vehicle's electrical system. All Mile High Honda was to do was to remove the items causing the error codes and they got a little too carried away removing items without our consent. I would like this to resolved in a reasonable timeframe.
Business response
05/24/2023
Unfortunately all of the damage to the vehicle was caused by the installation of aftermarket parts. The manufacture and Mile High can not cover the cost of a new system due to the fault of an outside vendor.
Initial Complaint
04/03/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company decides to advertise a price for their cars online which are different on the lot. They will list a Honda CRV for 40K online and the price when you get there is 48K. They tell you the price is 40K over the phone but when you get there it turns out they were not telling you the truth. They add Dealer add on and mark up the add-ons 70% and count on the fact that you need a car so you will buy it at the mark up. When you tell them that you are frustrated that the price is now different they get very argumentative. The sales manager came out and was very rude because we were disappointed in the shady business practices. Very disappointed in what Mile High Honda has turned into. My family has bough over 5 Hondas from them and this is just disanointing.
Business response
04/03/2023
We are very sorry to hear about experience. We have to display the factory MSRP on every vehicle and we display the attached disclosure on every vehicle as well. Once again I am sorry you were not satisfied with your visit and I would like to discuss it with you when you have a chance.

***********************
************
Initial Complaint
02/03/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Car itself was fine and I ended up buying from here. However, there were several mechanical and minor exterior items that needed to be addressed but the dealership couldn't figure things out forcing me to drive back and forth several times to get them resolved. Now the temp tag is expiring and now they are giving me the run around to get a new one. Would not recommend this dealership for its customer service
Business response
02/06/2023
We have contacted **************** and we are overnighting a new temp tag today. I addition we have discussed future consideration to make up for our previous errors.
Customer response
02/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Temp tag was received and further reparations as a $300 service credit were given.

Sincerely,

*********************
Initial Complaint
11/05/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ive been a loyal customer throughout the years purchasing multiple vehicles from them now they made a clerical error and six months later wont give me my title so Im driving illegally because of their mistake additionally they told Me I had to pay for it because they put Littleton down on my paperwork where I have never lived my 30 years in colorado when I purchased the vehicle I would have gladly Paid the $500 now im unemployed and have moved across the country the general manager was not helpful and told me it was my responsibility to know my sales tax for my county Im not a car salesmen and feel like Im belong scammed six months later By a slum dealership because Im driving illegally without my title and registration they refuse to pay for their Mistake
Business response
12/14/2022
We have resolved this issue and paid the additional taxes for her.
Initial Complaint
11/01/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have purchased 2 Honda Accords from Mile High over the years, I usually have had ***************** my car, I did have another company replace my brakes 10 months ago. I made an appointment for an oil change and inspection on 10/03/22. After waiting over 2 hours I received a text telling me that some fluid exchanges needed to be done. After waiting 2 hours and 15 minutes I declined so I could go back to work. When checking out the customer service person said that my brake fluid was brown. I told him my brakes were replaced and he said that the "fluid must be contaminated". I went to the company that installed my brakes and they showed me where the brake fluid looked new under my hood. Also, they noted that my coolant was not full after only having my car serviced at Mile High a few days before. After this I do not trust what Mile High did on my car and their "inspections", I have answered Mile High's surveys and emailed them about my dissatisfaction and called the Service Manager- but no response.
Business response
11/03/2022
The service manager spoke to **** first thing Tuesday morning ... he stated that he was upset about the time it took for his appointment.

Also frustrated that we tried to sell him a brake fluid flush when it was done at another shop.

We are sorry it took too long.

We offered to pay for his filters to be replaced and we gave him an additional $150.00 service credit as a goodwill gesture as well. It is our hope that this will make up for the inconvenience and extra time.

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