Business ProfileforSkyline Mitsubishi

Unethical business practices! I would give them zero stars if I could. I had money down on a truck and had approved financing through them. The financing approval was a rate that was a bit higher than expected so I asked them what we could do to get the rate down. They told me that they needed money down (which they never originally asked for). I was totally ok with this and knew that either lowering the term, or adding money down would lower the rate which is why I asked what I needed to do make that happen. I kept pushing them keep things moving so I could make arrangements to get the truck. That is when the surprise happened...I get a message telling me that they are refunding my down payment because they sold the truck??? I reached out to the ** **** who told me that his salesperson ********************* and his sales manager told him that we were unable to come to an agreement so they sold the truck. I told him that was inaccurate and asked that he bring his team into his office so we could discuss this. He refused. I explained to him that I had an email and text message chain that completely disproved that. I offered to send him this written documentation and he didn't want to see it. He had zero concern that the information he was given was incorrect...so maybe he was the one that made the unethical decision to sell a truck I had money down on?? In my opinion you would be better served taking your business elsewhere. Based upon my experience this company is highly unethical. I hope that their ownership reads this and is made aware that their employees are ethically challenged. At best they have a leader that condones unethical business practices, and at worst their ** **** is leading by example (and not in a good way). This situation harmed us because we lost out on the chance to purchase other trucks that are no longer available, and we have a hard hit on our credit without a transaction. Thank you Skyline Mitsubishi for wasting hours of my time!