ComplaintsforAntero Resources Corporation

• Initial Complaint

  03/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to get a **** for leasehold signing bonus that my wife signed. Unfortunately, no one has taken responsibility for this. I have called numerous times and people act like getting a **** is something they did not know they had to do. I was given various emails addresses to send my request to, but none of them were valid addresses. I have worked in oil and gas myself and can unequivocally say that this is the poorest run organization I have run across. By the way, I was according to their representative the first to request the ****s after they were due according to IRS rules and have not received anything!

  

  Business response

  03/07/2023

  Thank you for making us aware of the issues you were having.  We have investigated your Statement of the Problem and can provide you with the following information:

  
  On March 2, 2023, Antero Resources Corporation (Antero) received notice of your request regarding a Form ****.The request went through our normal internal process to route the request to the appropriate group/individual for timely and accurate response. Only certain individuals in the company have access to **** information given the sensitivity and privacy aspects of the data.

  
  Prior to March 2, 2023, your contact was with an external land consulting company which often handles leasehold acquisition transactions on behalf of Antero. Unfortunately, it appears they did not immediately redirect you to Antero which resulted in delays in you receiving the proper information regarding your request.

  
  On March 6, 2023, we responded to your request and made you aware that due to the amount of your transaction being below the threshold determined by the ************************* a Form **** is not required to be issued.

  
  We apologize for the delay in resolution due to the third-party consultant being involved in the process and we hope that you now know how best to contact us in the future.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am a nonconsenting cotenant in 3 pooled units: Cheat, ******, and Yough. These ***** have been producing since June of 2021. Total production revenues to Antero are well over 100 million. I contacted Antero months ago and they sent me a Division Order and told me IF I signed it they would get a check out right away. I DID NOT sign the Division order since its a legally binding contract and there is no LEGAL requirement for me to do so in order for me to receive the royalties I am entitled to under WVA law AND the division orders lack ANY details which would allow me to verify their calculations. I will not sign a division order that lacks sufficient detail and can't be verified for accuracy. I have approximately 30 other relatives in these same pooled units who also have not received any division orders or any money. Antero is using mineral rights owners royalties to make additional land acquisitions rather than paying the people who are owed royalties. My sister in law called last week to inquire and was told to "check back at the end of the year", that "its complicated, we're working on it". As a former accountant I know with certainty that the necessary calculations could be done in less than a day with a single spreadsheet. There is absolutely NO VALID REASON why we aren't ALL receiving monthly royalty checks 2 years into production,

  

  Business response

  03/06/2023

  
  
  Our *************** Order Analyst, ***************************, has been in direct contact with you to resolve this matter. As he explained via phone on March 6, 2023, you and your family are part of a large and complicated heirship. We acknowledge your request that Antero release funds in connection with both you and your family members at the same time. Antero plans to complete the ownership review as quickly as possible and is targeting the March revenue cycle to release the first payment.
  
  ********************** remains available to you for future questions related to your interest.

  Customer response

  03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I entered into a oil and gas lease with Antero Resources Corporation on 04/07/2021.I received a Declaration of Pooling of my four units on 08/06/2021.This the only correspondence I have received .I visited the drill site in November of 2021 and discovered that oil and or gas was being produced.It has been nearly a year since then and I have been accruing royalties without being notified by Antero.

  

  Business response

  10/28/2022

  ***************
  
  Your royalties in the ******* ******* ***** and ********* Units are being held in suspense because record title to the minerals in question stops with *****************************  As you have discussed with Anteros land agents from ****** Oil & Gas, the Last Will and Testament of **************************** must be probated and the other necessary curative and transfer documents recorded to bring title forward from **************************** to the present owners.  Antero will continue to hold royalties in suspense until the probate is finalized and other necessary transfer documents are recorded. We apologize for any inconvenience this may have caused. Should you have any additional questions, please do not hesitate to contact Anteros Owner ******************** at owner-****************************************************** or ************.
  
  Thank you!

  Customer response

  11/01/2022

   
  Complaint: 18207360
  
  I am rejecting this response because:
  Antero stated in the response that the ************************ land man discussed what was required of me before Antero would release my royalties per our lease.I was not informed by the ************************ ******* how to obtain the royalties per our lease.This is our second lease with Antero.The same ******* made no mention of the probate process required during the 2015-2020 lease either.This was gross negligence.It will be a 4-5 months before the release of my royalties.This is more than a inconvienience.After seven years,however,I am still grateful that Antero informed me how to obtain my royalties

  I wish to point out that the deed records are located in Noble County not Monroe County as shown on the declaration of pooling and that my father was **************************** not **************************** as written in the response.I hope this might forestall any future delays.
  Sincerely,
  
  *************************

  

  Business response

  11/09/2022

  **************,
  
  Our land agent has attempted to contact you several times since your posted reply of November 1, 2022 to answer any additional questions that you might have, and ensure that there is a clear understanding regarding the necessary steps in order for Antero to release any royalty money being held in suspense.  If you do have any additional questions or wish to discuss further, please feel free to contact Anteros Owner ******************** at owner-****************************************************** or ************.
  
  Thank you

  Customer response

  11/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am an owner of leased property in **. Antero is leasing that land and I have been receiving payments every single month for well over a year. My payments always hit on the last day of the month that is a week day. I did not receive a payment in June. I immediately emailed to find out why. I was referred to an owner's relations email and proceeded to send my info that same day. This was I believe June 29th. I got an automatic response saying a ticket had been created. Since that day, I have tried calling and leaving numerous phone message (the recording always says you will hear back within 7 days). I finally called the phone number I found online for another department and the person I spoke with said "Owner's relations" is the only one that knows anything and can help. They did offer to send off another email to them. Until 8/1, I never heard from anyone about my missed payments. I never received June or July payments now. On 8/1 someone called me to let me know it was being investigated but I should have an answer by the end of that week. She didn't have any idea what the problem was herself. Almost 2 full weeks have now passed and have still not gotten any answers or calls back. This is money we previously used to pay our bills and I need this resolved ASAP. My payee number is ******

  

  Business response

  08/18/2022

  ************,
  
  As you recently discussed with a Division Order Analyst from Antero, your account is in recoupment status because Antero paid you a total of $41,581.73 in the Laser and Cortina units that you were not entitled to receive. Your account will continue to remain in recoupment status until the account accrues the overpaid amount. We apologize for any inconvenience this may have caused. Should you have any additional questions, please do not hesitate to contact Anteros Owner ******************** at owner-****************************************************** or ************.
  
  Thank you!

• Initial Complaint

  07/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They bothered me and family 2 months to extract resources off property in ************* I sign all papers and family well they already received a check I been calling for 3 weeks can't never talk to nobody left voice mails no return calls nothing can't believe there a+ with you this getting old can't even get a call back nothing

  

  Business response

  08/02/2022

  ***************, 
  
  Anteros records indicate that you own an interest in Anteros **** and National units.Antero mailed you a division order for each respective unit on 5/26/22 and 5/27/22.  We received your signed division orders and processed them on 6/21/22 and 6/27/22.  Your account was then moved into pay and you should receive a royalty check in the mail with the July payment cycle. Checks are typically mailed out via **** on the last day of the month, so you can expect to receive your payment within 1-2 weeks following the last day of the month.   Antero sincerely apologies for any inconvenience or frustration this process may have caused you.  Please do not hesitate to reach out to Owner Relations at ************************************************************** you have any additional questions.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  4 years ago I was contacted by Antero Resources because I have mineral rights on a site that they intended to drill for oil. I signed a lease with them that stated I would get payed once they started drilling. Not long after that I got married and called them with my new name and address. They assured me they had my information down. They continued to send my private information to my old address to my old name. I called them over and over and over trying to get just one person to help me with the situation. They continued to ignore my calls so I turned to email. I got a check sent to my old name and I could not cash or receive it. So I kept emailing. I got nothing until I said I was going to the BBB. They emailed me and asked for proof of marriage which led me to believe the people I had previously spoken to had no idea what they were doing. I felt like I finally had some good communication going and they assured me things were finally accurate on their end. Well after all of that they still sent me tax information claiming I had received the money and thus am supposed to report it to the **** As I said before, I did not actually get that money as it was in my old name. So now Im looking at paying taxes on money I never got. They refused to reply the last time I asked for my check to be resent in my accurate name and to be mailed a direct deposit slip. They have been ignoring me and getting everything wrong for almost 4 years now and I would like someone to push them to step up and do what is expected of them and pay me what Im owed. I would also like an investigation done on their operating procedures if possible. It seems as though they are trying to make things hard so they can avoid paying the owners of the land. Please help.

  

  Business response

  02/03/2022

  Antero Resources Corporation (Antero) has reviewed the complaint from ***************** in great detail. Anteros info shows that **************** received a check in the amount of $250 in 2018, which was deposited and cleared. In July, 2021 Antero sent a Division Order letter to ***************** that was returned as undeliverable. In August a new letter was sent and returned signed to Antero, and the owner account was put into pay status. The signed response to the new letter from ***************** did not indicate that she had a new name. In December of 2021 ***************** informed Antero of a name change. In January of 2022 Antero asked for and subsequently received a copy of the marriage license, which updated the payment record.
  
  ***************** received a November, 2021 check in the amount of $42.85 as part of the yearly minimum suspense release. She currently has $26.42 in minimum suspense. Typically once an owner account reaches the $100 minimum they will receive another royalty check.
  
  To resolve this matter, Antero can void the November 2021 check, which will terminate the ****, and issue a new check for the current suspense amount plus the $42.85 from November 2021. Antero believes this should resolve the issue.
  
  Antero appreciates Mrs. ******* help in resolving this matter and we look forward to assisting her again in the future.
  
  Regards,
  
  Antero Resources

  Customer response

  02/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩