ComplaintsforAltra Shoes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 3/24/23 I purchased a pair of shoes for $72 from the website www.altrashoesclearance.com. I have not received the shoes and am not getting any responses. I did receive a tracking number which indicated the package was delivered on 4/16, but I do not have the package. My bank account was charged the $72 dollars under name YOOLO LLC. I have attempted to contact the business via email asking for details or explanation without response. I have also submitted support request directly through the website. I believe I have been scammed.Customer response
04/24/2023
I have been using the following email address to communicate ***********************
i have attempted to contact support via the website - www.altrashoesclearance.com
i have not located a phone number.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.