Customer ReviewsforGood Buy Gear, Inc.

We received 3 items from Good Buy Gear,it was missing parts smelled bad and on item for the baby was expired .We contacted the company to return all 3 items and received a mailing label. The **** informed us .There was No one to receive toe package and no secure area for delivery. Plus we paid extra for return option. We are out $118.99 insurance was $7.44

I am beyond upset and disappointed with my very first experience with GoodBuy Gear. I brought in a brand new portable breast pumps hoping someone would buy it. However, when I saw my listing was no longer active, I emailed to find out the reason for it. I was told that after 120 days, they would donate the item. Why didn't someone reach out to me/ their customers to let them know they have the option to pick it up within a certain amount of days or it would be donated? The item was worth $74 according to the company, why wouldn't I want that back to try to sell somewhere else if they couldn't be successful with it? It is extremely unethical to give away someone's item without giving them a chance to speak for it especially when it was theirs to begin with. A simple email to inform me would suffice. I can't believe this is how this company is doing their business. I am speechless with this. Please find it in your hearts to fix this issue. Not everyone is fortunate enough to give away items for free.

As a repeat customer of ********************** for several years, I can confidently say they are an exceptional resource for parents. Their unwavering commitment to safety, quality, and sustainability is evident in every interaction. Each product I've purchased over the years has been in excellent condition, demonstrating their dedication to providing the best for families. Their eco-friendly approach to children's products not only offers affordability but also promotes a sustainable lifestyle. Good Buy Gear isn't just a company; it's a dependable partner for parents navigating the world of children's needs. Highly recommended for their consistent service and adherence to their brand promise."

GoodBuyGear is a great resource for parents-to-be and it feels good to support a sustainability-focused retailer! Based on the three products I've ordered from them so far, it seems like the pricing is fair and descriptions are accurate. Both open-box and barely-used condition products looked to be in perfect, new and unused condition. Two items arrived without any manufacturer's packaging and one arrived in the original box with all items included. Shipping was fairly quick, at most 7 calendar days transit time with 1-3 days processing for shipment. Their customer service team is also responsive to questions via email.

Thank you for your review!  We are thrilled you had a great shopping experience with us and can't wait to see you again soon! 

Ordered two Mamaroos for the local struggling NICU in my town. They both arrived jumbled together in one large box with a wad of paper for protection. Happily, nothing had broken. Separated the two and discovered a vital power cord was missing. Immediately wrote customer service. Email response from ***** that theyd check. I reminded them our NICU could really use these asap, but one was useless without that cord. Another email saying theyd located one and was shipping it immediately. Gave me a tracking # and the cord sat waiting for pickup for a few days. Asked ***** about it again and was assured itd only take a few days to get here. A week later, no cord. Tracking said it was still in ******. Emailed again and was told theyd contact the shipper. Never heard back. Still, no cord. No idea whats going on, but I cant recommend this place no matter how great the prices are. Its a cord no longer than your finger, they could have mailed it **** and Id have gotten over a week ago. Im angry and fed up with the lip service, but no actual service. Sending an incomplete unit and not remedying it in even close to a timely manner is bad business.

Hi ***,Thank you for shopping with us! That is so wonderful that you are donating these to a NICU! I am sorry to hear that a piece was missing and there was a delay with the carrier. We will be back to you very soon with an update. We hope you shop with us again in the future.Best, The GoodBuy Gear Team