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Find a Location

Sustainable Baby Co has 1 locations, listed below.

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    Business ProfileforSustainable Baby Co

    Online Retailer

    Current Alerts For This Business

    Licensing:
    On 02/01/2021 BBB confirmed that Sustainable Baby Co had not obtained a necessary license from Colorado Secretary of State. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.sos.state.co.us/

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    17 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8750 Faraday St, Denver, CO 80229-5015
    BBB File Opened:
    1/16/2023
    Years in Business:
    8
    Business Started:
    3/8/2016
    Business Started Locally:
    3/8/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. David Bowman, Owner/Member
    Contact Information

    Principal

    • Mr. David Bowman, Owner/Member

    Customer Contact

    • Mr. David Bowman, Owner/Member

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/04/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    On May 11, 2024 I placed an order with the Sustainable Baby Co for a Moon Womb pillow and placed a second order for a Moon Bay. A few days after placing my order I realized that I had put the wrong shipping address on the secondary order. I reached out to the company via the email in their site. They say they respond in 24-48hrs. It has now been 3 weeks since my first attempt at contact and *** received no correspondence. I have sent at least 3 emails, 2 direct messages on their Instagram and Ive called once and was sent straight to voicemail. Today, I visited their Instagram once more to see if anyone else was commenting similar issues on their posts in order to get their attention. I saw several comments where people had placed orders they never received and were never able to establish contact the company over these missing order. The other customers filed reports with their credit card companies and were able to receive refunds. I, however, placed my orders using a gift card I was gifted at my baby shower and cannot get that money back and am devastated as every ***** counts. This company needs to be reported and shut down so they can no longer scam people. Thank you for your help and thank you for your time.

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashley J

    5 stars

    07/17/2024

    I wanted to leave my review here because I almost left a bad review when I initially read these and hadnt received my order. I have since received my pillow and it is amazing. The quality and functionality is why I ordered in the first place. And it surpassed my expectations. On the downside It did take 7 weeks to get. I finally got an email from them explaining that they had been locked out of their Shopify store without notice and are currently in a class action lawsuit along with many others. I searched and sure enough many other companies have had this happen with Shopify. It sounds like they are SLOWLY turning things around so hopefully if you are in the same boat I was in, try reaching out to the company and find out when your order will be sent. Its worth the wait.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

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