Business ProfileforFaremart, Inc.

BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around service, advertising, refund and customer service issues. Regarding service issues, consumers allege that they are under the impression that their flight is secured but are later told by the airline that their flight was never secured forcing consumers to book another flight at a much higher rate. Further, consumers allege that they do not receive their e-ticket and that when reaching out they are informed that they will need to pay the current fare price, which is higher than what was originally quoted. Regarding advertising issues, consumers allege they are unaware that they are dealing with a third-party travel agency and believe they are interacting with the airline directly. Moreover, consumers claim that when refunds are promised or owed, they are never received. Lastly, consumer allege that the business puts consumers on long holds, fails to return calls and fails to notify consumers regarding issues or changes with booking.

On November 25, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of January 03, 2020, BBB has had no response.