Customer ReviewsforGreen Planet Movers LLC

DO NOT USE! We hired ******************** to move us from ******** to ** last Sept 2023. Odyssey, as our broker, chose Green Planet Movers to manage the move. They informed us of this choice several days before our move, leaving us with little time to do research on the company or suggest a different mover. When Green Planet Movers arrived they said we owed more b/c there was more items that Odyssey told them. Just like all the other complaints we were stuck b/c we had to move out of the apartment the very next day. We had to pay it b/c we had to leave the next day for SC and our lease on the apartment was up the very next day. Upon arrival, many of our possessions were damaged or destroyed. We filed the claim, provided photo's to *** Claims. *** approved the claim on March 19 and sent the approval to Green Planet Movers to provide us with a check for the damages. I have called almost every week to Green Planet Movers and have spoken with a ******* or a *******. They always say they are looking into it, or the finance lady is out or at lunch, or the check got sent to the wrong address - we will call you back. Five months of calling to collect a claims check that is due to me. This is wrong and they should do the right thing by mailing the check to me. I have provided the correct mailing address twice and it was on the *** Claim and I still don't have a check. Its discouraging to see these moving brokers and moving companies take advantage of good people who are trying to get moved at a reasonable cost.

************** (May 31- June 30, 2024 Extortion, Bait and switch, bullying 1. They withheld critical information about the cost and timing of the move until the day and hour of the move itself when they told me they wont move me unless 1) I sign 5 pages giving them permission to take as long as gov will give them (21 business days), and 2) unless I agreed to to pay 280 dollars extra for packing and 503 dollars more for moving based on an eyeball estimate. You are forced to sign, since airline tickets have been purchased for next day and your house rental agreement says you must vacate. Thus the agreement was extorted from me.2.They withheld information about delivery time until 12 hours in advance, despite my frequent calls, begging for a timely delivery causing me a lot of anxiety.3.At delivery, they extorted another 630 dollars from me claiming that their 23 foot trailer truck could not fit behind the building, even though the Move In Coordinator at the Breakers retirement community where I am staying, said that there have been 200 successful moves of trailers of equivalent size. I call it extortion because they refused to deliver my belongings until I paid it in cash. 4.The delivery driver was very aggressive, bullying me with respect to placement of furniture and boxes. Left me sobbing at the end of it all. 5.Their style of packing made it very difficult for me to lift chairs and lamps out of very large and tall boxes. reassemble of all items disassembled by movers during initial packing 6.They contractually failed to meet reassemble of all items disassembled by movers in that they failed to reassemble lamps that had been thrown into very large boxes.

DO NOT USE THIS COMPANY. SCAM!In January, we hired ************ for our move from **************** to ************. I talked extensively through our initial agreement with their representative, ***************************, due to my Mother In Law recently being taken advantage of in a bait and switch moving scam. ******* stated our move was based on a weight estimate of ****lbs and there would be no way for the bill to raise as long as we were under that weight. We were very clear there were loose items and and ******* confirmed as long as we stayed under weight there was no place to increase charges. ******* confirmed a box truck would transport our belongings directly, arriving by January 20th. This conversation is recorded but they will not release it to me. Then the bait and switch. Green Planet Movers, not ************, arrived for the move. We later discovered that Green Planet is the SAME COMPANY that did this to my Mother in Law. The estimated cost escalated from $1800 to $3200 due to additional packing of loose items and garment bags, contradicting the weight-based pricing assured by *******. The customer service person said ******* could not be reached or help us as he was just a salesman and was no longer involved. Delivery delays ensued, with our belongings stagnating in ****** for a week. Ultimately, a third company, ************************, delivered our belongings, but only after multiple reschedules and a late arrival. Contrary to ********* assurances, a 51 semi-truck was used for delivery, leading to additional charges because the truck could not make the turn and holding my belongings hostage unless I paid $150 via zelle to move them into the complex. Our experience reflects what is obviously a pattern of misleading business practices by Green Planet Movers. We later discovered from BBB reviews, they are part of a recurring bait-and-switch scam, involving unanticipated price hikes. I will be pursuing a class action lawsuit against all involved.

Upon reading your review, we must mention that our company is a full-service moving company and we are not associated with ************. It sounds like you may have booked with a moving broker if so, it is possible that we acted as carrier under their contract. This means we would have completed the pick-up and/or delivery for your move. As for your deliver experience, things can be delayed at times because there are many uncontrollable factors while long-distance movers are on the road. This is why the driver and our office remains in communication with the client during the delivery process. Please contact our customer service agents to further discuss your moving experience!