Business ProfileforThe Beauty Bark

During the most recent grooming session, the groomer caused a corneal ulcer to one eye and a laceration to her other eye. At the time of pickup, the groomers reported that the griffichon began scratching at her eyes during the session and they felt as though something had gotten into her eyes. They recommended that I pick up eye drops for her to help clear out what had gotten into her eye. My dog could not keep one eye open at all and was squinting with the other eye. I advised them that she would see a vet on Monday, and we would take her to the emergency room sooner if needed, because I was concerned that she was not able to keep her eye open at all. We waited until Tuesday morning to see if she was able to open her eye operating under the possibility of something getting in her eye. Unfortunately, she could still not open her eye and it had been so irritated it had developed a crust. She was taken to the emergency vet where she was diagnosed with the injuries noted above. After contacting the groomers to make them aware of the injuries and request a refund for her service to cover the cost of the emergency vet visit that we had to pursue due to the injuries they refused the refund and claimed that the injuries she obtained were due to her having debris and long hair near her eyes. A corneal ulcer is not caused by debris or long hair; rather, it is caused by trauma, sharp objects, or irritating chemicals, such as shampoo, getting into the eye. Their claim also does not provide reasoning as to why her other eye had a laceration. The emergency vet believes that the injuries she sustained were likely tied to the blow dryer or the shampoo they used. The groomer denies that information and cited previous notes where they noted her eye was irritated at the last session. Unfortunately, the last session where they noted this was due to the cutting off a skin tag that was near her eye. We had to have our vet see her for that incident too. I want a refund.