Business ProfileforStay Pawsitive
Current Alerts For This Business
On September 24, 2021, Better Business Bureau recognized a pattern of consumer complaints filed against Stay Pawsitive regarding billing and customer service issues. Consumers allege Stay Pawsitive is charging consumers' bank accounts and credit cards for products or services they did not purchase. Consumers claim the company is unresponsive to requests for assistance.
BBB has attempted to reach out to the company to resolve these complaints, to this date BBB has not received a response.
BBB reached out to Stay Pawsitive requesting information regarding its ownership and location. As of today, the company has been unresponsive. BBB visited the advertised address on 1550 W Evans Ave. Denver, CO 80223 and found that the business is not located there.
BBB found the following statement regarding the fraudulent charges “Hi everyone at Stay Pawsitive, It has come to our attention that there have been fraudulent charges that are being billed under our company name. We would like to make clear that Stay Pawsitive has nothing to do with these rogue charges and it is unrelated to any regular charges processed by us. Below is what we have been able to find out: Stay Pawsitive was previously owned by ZJP Consulting. When ZJP Consulting sold the ownership over to us, we opened up a new payment processing account for the store, while ZJP Consulting’s original processing account remained dormant. This is where the fraudulent charges began, due to a hacker in the UK gaining access to ZJP Consulting’s payment processing account, causing many older customers, to be charged multiple times. We have been in contact with ZJP Consulting and they have told us that they are working to freeze their old payment processing account and try to refund the charges. If you have been affected by this, we highly encourage you to dispute/charge back on your credit card as soon as possible. This will also help ZJP Consulting to shut down their old processing account completely.”
BBB has been unable to confirm this statement. If you are a victim BBB recommends contacting your financial institution for a chargeback.
At-a-glance
Business Details
- Location of This Business
- 1550 W Evans Ave Unit C, Denver, CO 80223-4052
- BBB File Opened:
- 1/8/2021
- Business Management
- Mr. Owner/Manager
- Contact Information
Principal
- Mr. Owner/Manager
Customer Contact
- Mr. Owner/Manager
- Additional Contact Information
Phone Numbers
- (720) 928-9448Other Phone
- (720) 928-9448
Customer Complaints
10 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
3 Customer Reviews
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Most Recent Customer Review
MARLA T
09/09/2021
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