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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The lady that worked at the location on 16th street cancelled my order that I placed online without ever first interacting with anyone in the store. The security guard who assaulted me went in the store from a different business and told the woman to cancel my order. Then I told her on the phone she can't legally cancel my order unless it is actual LEGAL reasons and seeing as that I didn't cause a problem with this business it was an interaction of carelessness for proper conduct that did cause me damages. And I want my money back supposedly they cancelled it but I don't trust manipulative creeps.Business response
12/08/2022
Hello This is *****, the owner of Brooklyns Finest Pizza. On the night of December 8th 2022, we were asked by our building security to not let this specific customer in the store. My manager made a call due to all the incidents that have happened on the **************** in front of our shop. We have had customers assaulted, staff assaulted and may violent situations so we listen to building security in situations like this. Im not certain what exactly had happedned but the building security is producing reports that can be obtained. We did refund the full amount of the purchase and should post within 24 hours. I have had my shop on ***************** for 8 years and 16th for just over 3 and I can promise the business I run is all about the safety and value of our community and residence in it. However , given the way that downtown ****** has change for the worse over the years , we do value and respect the building security and law enforcement. If there is anything else I can do please feel free to reach me directly at **********.
Sincerly
Carlo
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Contact Information
5007 Lowell Blvd
Denver, CO 80221-1063
Business hours
Today,11:00 AM - 9:00 PM
MMonday | 11:00 AM - 9:00 PM |
---|---|
TTuesday | 11:00 AM - 9:00 PM |
WWednesday | 11:00 AM - 9:00 PM |
ThThursday | 11:00 AM - 9:00 PM |
FFriday | 11:00 AM - 9:00 PM |
SaSaturday | 11:00 AM - 11:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.