Business ProfileforAimco

I signed my lease agreement on May 17th 2024. I was not offered a walk through of the apartment. I was unable to due to the length of time it took for the leasing agent to create the lease and I had to rush to work after, however, I was assured the unit was ready for move in. Once I stopped by the unit I noticed stains on the walls, a greasy substance on the carpet, yellow and brown stains in the bathroom, an awful smell in the apartment, and many broken/damaged items in the unit. I filled out my Resident Move-In Inspection Form detailing all the issues I noticed in the unit and returned it on May 24th. Along with this, I submitted maintenance requests, sent numerous emails to the property manager, made countless phone calls to the leasing office, and even visited the office a few times. Despite my efforts, *** been ignored and still the same issues persisted. Even now, many of the issues regarding damages in the unit that I submitted maintenance requests for have not been rectified though they were marked as completed in the system. Regarding the hygienic state of the unit, I emailed the property manager, *******, many times about the issue since I was informed by members of her staff that she would have to approve the cleaners to be sent to the unit. My emails, phone calls, and visits were ignored by her. I continuously informed her that I was becoming ill because of the state of the unit and had to visit the doctor twice as well as purchase medicines to combat my illness. She let me know she would send the cleaners after a leak occurred in my apartment on June 3rd, however; she did not so, I was forced to take matters into my own hands and clean the unit which I had to purchase items for this as well. After I informed her of this and requested reimbursement, then she decided to send cleaners on June 25th. There are still stains on the walls and ******* again is ignoring my emails and calls. I have screenshots of emails, receipts, and call logs if necessary.