79 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from PAMELA K
1 star06/20/2024
This company is absolutely horrible - I live in one of there units for over 8 years (started leasing with the previous owners - never an issue). Atlas bought and there were 3 different property managers and at times no one - I live on the ground/garden level and had at least 20 water leaks from the other 3 units in building - days could go by before I actually got a response from them, that they were sending out someone to fix, clean carpet, etc. Meanwhile I had urine and p*** on my floors. I asked them to replace the carpet and they said they would replace when I moved out. WTF?! Yes there were several time I was late on rent (hard to get to work, when there maintenance/snow removeable people never showed. Also, anytime something need to be fixed , they sent people that were not licensed for that area (mostly out of state people or not qualified at all) Fast forward to Feb/March 2020, was served eviction papers to move out. I moved out the day before the US went on lockdown. I took pictures of everything (nasty carpet, the black mold in master bedroom closet, the weather stripping of front door, the garbage disposal. They sent me a bill for carpet replacement, blinds, a shower curtain rod (which I bought) and late rent. I did not pay and told them I was not paying - they sent out a sheriff over a year and a half ago with legal papers. Now they are garnishing my bank account. These people are the worst (the put the slum in slum lords) DO NOT RENT FROM THEM! They go after people that have very little, but they themselves are not held accountable. If I could give negative stars, I would.Review from Jenny J
1 star02/13/2024
They give you a million contact numbers when there should only be one person you should contact about a problem. Every month it seems to be a different number or a different person. They send you emails they have nothing to do with the property you live at. Mentioning problems barely gets them resolved. They sure do sound nice over the phone, apologetic and kind. This apartment complex used to have four washers and four dryers but instead of fixing the broken washer and broken dryer, they limited us down to three units. They added pay range to our washers and dryers- if you don't have a phone or Bluetooth, you pretty much can't do laundry where you live. It pretty much takes the residence to deal with problems and try to fix them the best they can themselves. And rent continues to go up though they're not doing any better of a job or upgrading, or fixing things around their property units. We have a buzzer where we're supposed to be able to let people come into our apartment complex if pushed- then complaining about it not working ever since they took over our property and it still hasn't been fixed. And then there's yard sale looking signs with a phone number on it put outside our apartments that has an absolute different number than the atlas wood sign that they posted on the front lawn. When I called the phone number, they said that they were on a budget and that the signs were legit. I don't very much understand the large wooden sign post that advertises their number and Company, but still having to put yard signs, signed with marker around the property. This is an older apartment complex. Maybe they just don't have the skills to take care of older properties. This place is falling apart inside. You can see water damage in the ceilings in the hallways. Hot water barely ever works. And you have to avoid the dog p*** around the outside of the complex like it's landmines. That's just some of it.Review from Max G
4 stars01/23/2024
We have rented 2 separate properties with atlas for a year and a half now. We have had very good experiences with maintenance and communication. Would like to give a special shout out to ************************ and *******, who have assisted with our requests. We have rented at a few places before living with atlas and can say that the experience with atlas has been much better than other rental companies. I always feel pretty well respected by atlas team members. I would encourage the atlas team to improve in the areas of communication with their renters. We are the ones living in these houses and know the ins and outs best. This is something ***** does really well, he has been extremely timely and communicative with us through the leasing process, move in, and maintenance requests. To anyone considering renting from atlas, I would say that it has been a very pleasant experience for us. At a basic level we are treated with respect, atlas has been fair with payments, maintenance and their homes. One other area atlas could improve is in their branding and public presence. As a renter we were extremely weary when looking for our next place to live. Nowadays there are so many scams and fraudsters preying on people who are just looking for a place to live while they establish themselves. I think a more updated website and getting third party reviews would be good for new renters, as we didnt know what to expect when renting for the first time.
Atlas Real Estate Group LLC Response
01/24/2024
Dear ***,
We are thrilled to hear your feedback and delighted to learn that you had a positive experience with our team members. Thank you for acknowledging their hard work and dedication. Rest assured, we will continue to enhance our services to ensure that you have an even better experience in the future.
Have a great day!
Review from juliette s
1 star12/22/2023
DO NOT RENT FROM THIS COMPANY IF YOU VALUE YOUR LIFE. They do not maintain their buildings whatsoever. I got very hurt after walking my dog and falling through there ill maintained second floor of their building. I bet if I drove by today it would still be in the same condition if not worse from when I left. I was so lucky I wasn't carrying my baby at the time. Very shady people and company. Use at your own risk, its worth it now to pay 2k in rent somewhere that values my safety and treats me as a person. When I left and put in my notice to vacate I asked for a written confirmation. Never received after asking multiple times, 3 months later in my new apartment they tried to "evict me". Thank god I had all my receipts. Any time any of my friends want to rent I tell them the horror stories of this nightmare company I had to deal with.Review from Clayton P
1 star11/28/2023
Avoid these fraudsters at all cost. Rented from them for a year and it was without a doubt, the worst property management company Ive ever dealt with. They are incompetent and unprofessional. One of their managers, ***** with berate you and attempt to talk down to you instead of listening to your concerns. I am at the point to come through on my threat to seek legal action against them.Atlas Real Estate Group LLC Response
11/29/2023
Dear *******,
Firstly, we would like to express our gratitude for taking the time to leave a review and sharing your experience. We are sorry to hear that your rental experience with us was unpleasant, and we apologize for any inconvenience caused. However, we were also informed by our property manager that at times, you displayed rude behavior, which made it difficult for our team to assist you effectively.
We appreciate your feedback and have shared it with our team to ensure that we can continue to improve our services. If there is anything else we can do to assist you, please don't hesitate to let us know.
Review from Alicia C
1 star11/20/2023
I have a feeling all of these recent good reviews are fake because I have had 0% of the experience these people have had. Please do yourself a favor and DO NOT sign a lease or let these people manage your property!!! They will let maintenance requests on even a brand new home sit for months before doing anything about it. We have even heard from the contractors that they also strongly dislike **** and his lack of communication. They do not care about anything, communication is HORRIBLE. The only people that have been remotely helpful are the front desk ladies and man. The property managers ************** your check and that's it. **** & **** are completely useless, especially ****. I am honestly surprised they are still in business and for the sake of your fellow Coloradans in the future please do not rent from them. Yes, it's that bad.Review from Helen B
5 stars11/18/2023
Overall having a great experience with renting from Atlas. There have been a few minor hiccups but they got resolved. The house we rented is a joy to live in and we are loving the experience. Love the app for paying rent and requesting maintenance. Communication at the start wasnt the greatest but has improved drastically over the past few months. Now getting faster responses.Atlas Real Estate Group LLC Response
11/22/2023
Dear *****,
We appreciate your feedback and are delighted to hear that you're enjoying your renting experience with us and that our app has been helpful. We're thrilled to hear that communication has improved significantly, and we'll continue to strive to make your experience even better.
Have a great day!
Review from Dondriques
1 star11/16/2023
Everyone is absolutely right . I applied on 11/11/23 They asked for my Fiancs Check ******. Didnt hear anything for 2 days. After numerous emails to Finddig They responded by saying your application is about to be approved. 10 minutes later they said sorry still reviewing the app. 2 more days go by. No response to Chat or emails. I done a review and guess what the owner responds to my review. I emailed the owner on the email that the review came from and told him what was happening. They still havent responded. Theyre taking application fees. Making money and then renting to other people. I have a strong suspicion that they are discriminating on some level. I have an attorney thats opening an investigation to see if thats true. People are in need of housing and its very hard to get places and then these companies play with peoples hard earned money knowing all along theyre not going to rent to you. They say they rent to African Americans but we found out already. Thats at mostly the Apartment location in ni so good areas. But the Nicer Hones in better neighborhoods are the majority Hispanic and White. Stay TunedAtlas Real Estate Group LLC Response
11/22/2023
Dear **********,
Apologies for the miscommunication you experienced while waiting for your application status. I can see you have been approved and your property manager is already working with you for the move in date.
At Atlas, we celebrate diversity and never discriminate based on race or cultural background.
Thank you and welcome!
Review from David M
5 stars11/11/2023
Winter ******* @ Atlas delivered the best property management experience my wife and I have had. Response time to maintenance issues quickly and the contractors used were very professional. Very good comunication and respond with genuine concern. Online app to make payments is very easy to use and schedule service. My wife and I would sincerely recommend reaching out to Winter ******* @ Atlas Property if you're looking to move to the *********** area.Atlas Real Estate Group LLC Response
11/13/2023
Dear *****,
We are thrilled to hear that you had an amazing experience with Winter as your property manager. Thank you for leaving such a pleasant review and sharing your thoughts with us.
Have a great day!
Review from Jennifer V
5 stars11/10/2023
***************************, is amazing he is very kind and sweet. He helped me through the whole application process. Any questions along the way he was there! He helped with everything, he truly is the greatest.Atlas Real Estate Group LLC Response
11/13/2023
Dear ********,
We appreciate you taking the time to review *******. It's wonderful to hear that you found his assistance helpful. Thank you for the review!
Customer Review Rating
Average of 79 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.