Customer ReviewsforCardinal Group Management

Worst apartment I have ever lived in. We had a flooding occur on December 2023 and they didnt get around to fix it until the beginning of January. Me and my roommate were asked to vacate the premises for 3 days as they specified that would be the maximum time. They kept prolonging the fix saying they needed to find the right company or the vendors havent started fixing the issues yet. At one point we had a ***** problem and my other 3 roommates also had to vacate the apartment as well. It took them more than the time they originally told us it would take for pest control to get there. We had to pack up all the clothes we had and clear every single cabinet from the bathrooms and kitchens. To this day they are still packed as we were told there were specific times we could not enter the building while they were working. We didnt bring all of our personal belongings as they never gave us an appropriate time frame for the completion of the apartment. On may 24th, I went to retrieve items from my old apartment and found a notice for pest control. The apartment complex did not alert us that there would be pest control and we were never told that would be happening at the apartment we are paying for. Since January, we have been staying in the model unit which had limited cabinet space as the kitchen cabinets are filled with expired food. Just this past week, they alerted us that our apartment was finally completed and we were able to move back in after six months of construction. We walk into our bedroom and the toilets are incredibly dirty, the bathtub too, and the outlets were unscrewed. This demonstrated that they did not review the quality of work that the vendors provided and expected us to move into a filthy environment. They stated in an email months ago that they would have the apartment thoroughly cleaned before we moved back, which was not completed on their part. My roommate opened the cabinets and found a dead cockroach. They didnt bother to clean at all.

This place manages my appartment complex, **************. They are terrible. They are running this place like a slum. Laundry facility that hasn't been working for 6 months, leaving hit water off for 5 days and no reimbursement for it, charging current residents way more then new, poor property management. The office and ******************************** (RJ) has a horrible attitude towards his residents and to the property and problems associated. They violate leasing agreements.

I signed my lease to move here in August 2023. Initially, I was placed in an uncleaned room, but the issue was promptly resolved on the same day by switching me and my roommate to another apartment.Both my roommate and I specifically chose NON SMOKING rooms due to our affiliation with the ****************** where testing positive on a drug test carries severe consequences. However, both roommates in our new apartment turned out to be smokers. One smokes cigarettes outside, which is acceptable, but the other smokes weed both in his room frequently and in the living area once. We addressed this concern with him and reported the issue to the apartment management TWICE, seeking a resolution.The provided solution was as follows:"We will also be giving him a call to let him know this behavior must stop, and he needs to clean up the apartment from the pictures you have provided. I am willing to force transfer this roommate out of the apartment for his violation, or you and your roommate are able to transfer as well, but the fee would still be associated."Additionally, if we want to switch rooms based on the multiple mistakes they made, we have to pay the room transfer fee of $300/$350 according to Miss *****. Even though ****** initially expressed willingness to switch our rooms after hearing about this incident, she later had to renege on that offer.As of day 5, the living room still has cigarette butts and rolling paper, and there are possible weed flakes left on the floor.

4 weeks into the current semester and the management group is forcing students to commit 11 months from now into another annual lease if planning to renew. From one week to the next, rates are raising $600/yr and not honoring the requested renewal document. Cardinal group does not deserve our trust or confidence.

Park East ******* awful management, awful safety, awful maintenance, awful mail system, awful move in. non sanitary To start off, one of the biggest issues here is safety. Theyre going to say that crime has no address, but this place opens their doors for crime and does not try anything at all. The gates are constantly left open or broken, both around the building and in the garage. None of the doors are locked, when they should be taking advantage of keys, its all already there. In my 1 month living here my vehicle has been broken into while I went inside for 30 minutes in the gated and surveillance garage. Park east has not wanted to cooperate with that or anything else. I witnessed a man that was going door to door on vehicles trying to get in. Random people that are not tenants here have walked through the halls, in the garage, knocked on our door.Second the building is disgusting. Theres constantly a smell of trash that is suffocating, the hallways have never been swept or dare I say mopped. Mold growing in the ceilings, cracks and holes everywhere, signs not hanging, lights out.They have had more than 2 elevators down for over a month and dont care to call someone out to fix them.The maintenance here will take 1-2 months to process your request.Upon move in our unit was not cleaned, still had trash and items from the previous tenants. It was filthy also at move in we were given a key that did not work. Still to this day we are trying to get them to do something about that key.The mail system is absolutely awful, they lose your packages after theyve been delivered, give you very minimal hours to pick things up that not a lot of people can work with. Take your Id???The place is in constant renovation, but no one is ever working and its been the same way since last year.Management does not care about this place or the people in it. Every time I go to the office I see someone with valid complaints that the staff gets upset with.

Poor management. Property do not take call because the telephone system is down all the time. Unit #*** has moled cabinet week before they fixed. Dryer for 5 tenants do not work. Missing drawers in kitchen. Dirty all over before moving in. *********************, leasing manager not caring about the request of mishandling the month rent. Housing authorities should visit this place for health hazard conditions in the apartments.

*Also posted to *************************, managed by Cardinal Group*I rented at the ******** for 2 years. I paid rent on time every month and had a $0 balance upon moving out in July 22. I received a letter in Sep 22 stating that I had not paid any of the utilities etc for the entirety of my 2 leases. I contacted the leasing office several times by phone and in person, but received no information even though I had all the receipts for the disputed charges. I attempted to contact management and was told they were sending me to collections. Fast forward to June 23 - I've been dealing with 2 different collections agencies, submitting the documentation for disputes to which Cardinal Group Management/******** rejects 4 times. I am at a loss for what to do next, since the collections agencies say it is out of their hands. Ultimately, I felt that I had to hire a lawyer to prevent the collection going onto my credit score, even though I am a PhD student who couldn't really afford to hire an attorney. ~$1000 later, the lawyer writes a letter to both companies. Surprise - they nearly immediately decided that there was an error and canceled the charges. I'm not sure if this was gross negligence or them consciously attempting to scam students, but this should have been a non-issue that could have been easily corrected the first time I contacted them. Instead, I had to spend numerous hours over the past year collecting more documentation and dealing with collections agencies, and ultimately had to hire a lawyer just to prevent the collection going on my credit score. Now I am out almost ~$1000, almost half of what the initial bill was. If you get a final bill from your property that is managed by Cardinal, do not pay it without double checking! Do better. Note: Lawyer recovered $800 in lease signing bonuses that I never received, but still cost me time, stress, and more money than was recovered. I also should have received the $800 and not had to pay the attorney.

It seems like they want to live with how often they do inspections. It is way more than quarterly and might not be legal. If you leave a complaint on the voicemail, they won't call you back let alone address any issue you might have. There are lights that have been hanging by their wires two stories up all winter at least if not before. there is a hole in a *********** by the office that a dog's foot could easily fall through and break their legs. they failed to shovel the steps once all winter. the sidewalks Infront of the residences were not shoveled once the sidewalks past that were done sparingly and were extremely unsafe. On the positive not the people at the front desk are very professional, and helpful..

I have rented at ************************* and things have been great until ************************* became a manager. She makes promises that are not true, bribes you into writing good reviews, and makes you feel uncomfortable in meetings by teaming up against you, plus I highly wouldn't recommend anyone renting at that property while she's in position. It will cause a lot of emotional distress!