ComplaintsforGrand Peaks Property Management
Property Management
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was a resident of *************** in *****, ** for 5 years. When I moved out, the manager claimed that I owed over $600 for a damaged bathroom vanity.. I requested photos and she emailed me saying I would be receiving them shortly.I not only NEVER received the photos, I never heard from the company at all again.I just pulled my Credit Report yesterday and Club ***** has now sent me to COLLECTIONS. I had not received anything in the mail- no prior warning whatsoever.They kept my entire security deposit, and then made up a fake item in order to collect more money. I deny this accusation and this building's manager is known for scamming all of the residents in one way or another.Initial Complaint
05/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is the review I left on ****** Reviews, which summarizes the situation:"*********, would rate as a zero if I could. I applied for an apartment and paid the required fees ($400 total). You're supposed to get a decision on your application within 72 hours. I never heard from them, despite two phone call messages and an email from me in that 72 hour period. After more than two weeks went by and no contact from anyone at *************, I had ********** Security cancel the charges.Lo and behold, a business day later, I got an email from their Assistant Manager, *****, letting me know my application fee "bounced" and if not paid within 24 hours, my application would be cancelled. This was followed the next day by a bill for $400 and a note that legal action would be taken if I did not pay within 30 days.I emailed ***** and explained the above scenario and that I would not pay for services I did not receive. I don't want this affecting my credit. I also left him a voice message. Of course, I have not heard back from ***** or anyone at ************* two weeks later.If similar happens to you, where your money is stolen and no services are provided, get a free lawyer, report them to the police and to the Better Business Bureau."I received the bill for $400 on April 16, 2024 and I have 30 days to pay. I am not paying. No one at Emerald ***** or their parent company, Grand Peaks, answers phones or emails, or returns messages.Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I've been trying to reach the apartment complex for over six months to get my deposit refund since I moved out in June 2023. Initially, I wanted an explanation for the refund amount due to disagreements with certain deductions, but no one returned my calls. I was charged for vertical blinds that were actually left in the apartment. I also got charged for leaving items outside, despite being instructed by maintenance to do so. Numerous deductions were made without prior notice, and attempts to contact them through emails and voicemails have been unsuccessful.Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Id like to talk about a possible health violation that I found in a washer machine at the community/on-site laundry room of ***************. Now, since *** moved in to this apartment complex, every single time Ive had to do laundry, I cleaned the ************** units that I use, out of consideration for other tenants. However, I often find clumps of human and animal hair collecting inside the main tumbler/tub area of the washer machine, as well as dirt. Well, today, as I was cleaning the tub I discovered a foul smell coming from the rubber rings around the front of the tub, and after a few wipes with a paper towel, I started seeing thick, brown smudges. I kept going, and then found a quarter-sized clump of some sort of brown, mushy, substance. I immediately threw it away in disgust, because I may have just removed human or animal f**** from the washer machine. I went to the main office right away, where I was told by the Property Manager that there is nothing she could do, and that I would need to contact the company where the washers and dryers originate. As I write this, Im looking up the number for that company, as well as Grand Peaks, which owns ***************, so that I may find someone who is able and willing to help resolve this issue. I only hope this doesnt fall upon deaf ears, because this is a serious health issue, and it affects not only me, but every single tenant at ***************.Initial Complaint
08/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have a bill to pay, and the company has not give me any access to pay the bill. They have sent my invoice to collections yet wont respond to me trying to pay the bill. I have sent emails to MULTIPLE people trying to open up the invoice and pay them instead of the collections. I was never sent more than ONE email regarding the bill that was pending. Again was never granted access to actually pay it. I am not paying a collection agency when the company never gave me notice prior to sending to a collection agency and will not call or email me back regarding the matter.Initial Complaint
07/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Back in May, I toured the property and applied for Unit ****, which had a lease date of August 1. **** was my leasing agent. He told me that the unit was going to be vacant the first of June, and that it was receiving a complete renovation. He showed me the model unit on the 10th floor, which he stated was exactly the same layout as Unit ****, just a mirror image of it. He also stated that when the renovations were completed in ****, that it would look exactly the same as the model unit. I expressed my concern about 2 months not being very long for that extensive of a renovation, but he assured me it would be done on time. I was very excited about the unit and the property and had already paid all of my fees, scheduled movers, furniture delivery, electrical service to be started, etc. Today, I dropped in to see the unit, assuming it would be done, or close to done since August 1 is about two weeks away. We walked into the unit, and no work had been done. The unit was a mess, and no renovations had even been started. On top of that, the floor plan was not the same as the model home. I would have been willing to overlook the differences in the floor plan layout even though it was a much less efficient layout and it really wasn't as nice as the model unit (major differences in the entryway and the location of the washer and dryer were totally different). I again expressed concern that I am moving cross country in 16 days and this unit hasn't even been touched. **** again insisted that they only needed two weeks for the renovations and that it would be done on time. After I viewed the unit and thought about the situation some more, I tried to call the office back to get more affirmation that the renovations would be complete on time, since I do not have the option of delaying my move date. I called the office at least 20 times, before finally calling the concierge and having them track down someone to call me back. Instead of calling me back, **** emailed me and told me he was working with the contractor, that the unit would not be done on time, and that he had to find me another unit. I declined to change units and asked for my lease to be terminated and my money to be refunded. I am still waiting for this to be confirmed. Given the fact that this was 100% the leasing agent's fault and *************** failed to deliver the unit that I signed a lease for and paid the required deposits/fees for, I need to be released from the obligations in the lease and given my money back. My frustration here is the obvious lack of communication between the leasing agents and the contractors, and then the flat out dishonesty that I experienced. Had I not shown up today asking to see the unit, I feel certain that I would have been homeless after driving cross country in a few weeks, expecting to have my new apartment when in reality, it was never going to be done by August 1. I hope that action is taken to correct this, so no one else has to go through this stress. The company needs to terminate my lease and refund the $775 I have already paid.Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Wyndham west villas is where I have been living for the past 8 months. Its very bad for a family to live here. As loud noise and loud cars dogs always at night that we can hardly sleep. Police was called more than 4 times but cant do anything and said management office should take care of issues. They dont When decide to move out they still want to charge me for the full year. More than $7000 !!!!!Initial Complaint
04/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car was illegally and incorrectly towed from my apartment complex - Grand Peaks owns it and will do nothing to resolve the problem. It is $500 to get my car back and I pay for parking monthly. Theyre saying my permit wasnt visible (the tags they gave ** are small and dont fit around my rearview).Initial Complaint
02/20/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Property management is towing vehicles with a displayed paid for parking pass. They towed my vehicle when I paid for a parking spot. I found my parking pass clearly on the dashboard at the impound lot. They take bad photos. To make matters worse, instead of helping to clarify options, the front desk person yelled at us and acted like an interpreter of law thinking she gets to be judge and executioner, then called me to harrass me some more. There is also dog p*** in hallways, stairwells, marijuana smell all over, you can step in dog p*** right outside the building. Check ****** reviews. Break ins to storage units and vehicles happen all the time. Security, safety, and health concerns are never addressed here.Initial Complaint
02/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We moved out of ****** Landings apartment 11/26/2022 and were given a receipt of a full refund of our security deposit of $437.72. I've called several times about the return and they told me it was sent out. However due to their incompetence, they sent the check to the address we vacated and not our new address we provided on paper. I was patient, now however, *************************** the manager of that establishment hasn't followed through on her end of the agreement, and honestly being treated rudely by her staff when they are withholding my refund that was due to me by this time. It is well past the 60 day security deposit return law in ********. As of now, I am requesting three times the amount, according to the security deposit law of $1,313.16, for our inconvenience and unreliability on their part.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
29 total complaints in the last 3 years.
3 complaints closed in the last 12 months.