ComplaintsforYes! Communities

• Initial Complaint

  06/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Gold key service is included in monthly rental leases for tenants residing at Shadow mountain. Unfortunately, they failed to provide the monthly service, even though multiple attempts were made to notify manager about issues with the mobile home. Eight months later after relocating, I received a collection notice/**** for $6062.41. Nowhere in the letter did it include the initial deposits or monthly pet fees totaling approximately *******. I believe that their non-response, their lack of attention to maintenance requestes, the health and safety of my dwelling not being addressed and affecting my health, that they should settle for the deposit and clear any charges they claim due. In addition they included normal wear and tear to the charges.

  

  Business response

  06/23/2022

  After speaking with local management we were informed that management has investigated this account as **************** is not the one who completed the make ready process. Maintenance says the flooring was replaced as well but we cannot find that invoice and are waiting to hear back from the flooring company on it.
  
  Per Management even with all of the invoices they could not seem to find where the amounts add up to the totals that the previous Community Manager charged back. The flooring invoice is the one that would get us closer to those amounts, but we are still pending on that one. We have asked the ************************ to assist us in changing the amount and were told that **************** needs to go through the collection agency first. He will still owe, this will not make his balance to us go away. The home was not move in ready, sec dep was minimum and did not cover damages, and he did not turn in keys to the office.
  
  Per Management would like to clarify again that the home was not left in Move In condition as he states. His security deposit was also minimum and he claimed to have left the home and not have talked to anyone personally. From his date that he claims he moved out to the date the move out was processed, there is a whole month of rent that was owed. He claims he left voicemails but never received a call back. He never physically returned keys to the office and this resulted in the office not knowing he was out. This alone adds more money to his balance.
  
  Please let me know if you need any additional information. Attached is the refurb invoice for the home.

  Customer response

  06/30/2022

   
  Complaint: 17431864
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the month of April our window was broken. We reported to the maintenance personnel and about 3 weeks later they came and fix the window by placing a wooden board on the window. 2 weeks later the repairmen came to give us a site on the window. replace the window . He told us that about May 15th we will have the window. May 16th came around and no window. We contacted the office and they said that they didnt have any knowledge of the said repairs. My wife got the phone number and she contacted the window repairman. There excuse was that in the past 3 months they havent been able to get out window repaired. Its bern raining hard and water has come inside the house many time. We have contacted the office and they give us a sad story. I am fed of making payments for a place that they dont give a darn about. My wife have videos and pictures of this incident. We ask them to come out and put at least a plastic bag so the water wont damage the place, in turn they havent done it at all.its bern three months and my air conditioner is just throwing out air into the outside area and I am spending a lot more on the electricity then ever before. Not to mention damaged to the house that they refuse to repair. They have what they call a courtesy pest program where they come out and spray for bugs once every three months. We have to take everything out of our cabinets and a spray. We are very clean people and we still have roaches nonstop no matter what we use and how many times they come out and spray. Weve told them but they say if they come out they have to charge a lot more. Our stove has caught fire three times because it is damaged. Weve called several times about it and they refuse to fix it unless we buy the property. Why would we buy this property if they will not fix what it shouldve been fixed when we first moved in? Theyre constantly trying to get money out of us for stupid reasons. They are they want to charge us to cut our grass. Plus many other Inciden

  

  Business response

  06/16/2022

  After speaking with local management they informed us that they spoke with ************ and she stated that she called Morgan ***** herself two weeks ago and they confirmed the adhesive was on back order but they told her they should be out this week. Management is still calling in the morning to try and get a day and time for the install. Management also asked her about the pest control issues and she stated that it wasn't bad and she has "learned to live with them". The Manager told her if she has even a couple that the original treatment didn't get rid of lets figure out a plan to get rid of them all. As far as the stove she said when she first moved in they didn't like the stove, and then said it has caught fire several time but she just learned how to put it out. Management told her she should have contacted us about the fires immediately. Because generally we don't change out perfectly functioning stoves because the residents don't like them but that we always immediately replace a stove that is a fire hazard. Management also asked her if she knew what was catching fire and she stated the top of the stove which I think might be due to grease not being cleaned up but will check on that. The manager asked her if she could come by tomorrow morning between 8:30-8:45am and she confirmed that meeting time. 

• Initial Complaint

  06/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint on **************************** of ************* ******** they had illegally allowing me to live on property for a year. And then tell me I need to file a new lease and then come to find out the lease I had filed in the begining allowing me to move in all a sudden can't be found. And they evicted me under the community cares program and after a year of living on site and then collecting money from my bank account they said I'm not eligible to live on property. They can't seem to find paper work I filed when I moved in. And the office manager is very rude and unprofessional. Her name is ******************************* and ****** Since I lived in the home that I had purchased for a cash price and owned. They had me living there under someone else's account. Then stated I signed a month to month lease. Never signed a month to month lease. Never was notified of a month to month lease. They filed eviction notices under the original account holders name stating I was just an occupant. That was never the case. I owned the trailer even turned the title in to them with them stating they would file it in my name. Never did. When asked if I could get the original paper work I signed when I moved in they stated they didn't have paper work but in the year of me riding in the park they approached me many times and even accepted money from me. Never stating I didn't have a legal lease. They allowed me to live there and even accepted money from me. I was approved to live in the park at first then ********* took over now they can't find paperwork. How can they allow someone to live in their community under someone else's account accept money and then a year later tell them they aren't allowed to be there. I have since moved sold the home and they are now trying to charge the current owner of charges.

  

  Business response

  06/13/2022

  The Regional Manager has reached out with an update regarding this matter. Regional management stated that ****** sold the home for $15,000 and is refusing to pay the $2200 he owes. He does want his buyer to be responsible for the amount due. Management discussed payment of the $2200 owed with him but ****** is refusing to pay. ****** ended the call prematurely. Management is working with the new owner of the home. 

• Initial Complaint

  05/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed the lease may 13,2022. That day i spoke with ****** and she put in the work orders, today is the 28th still nothing done. Maintenance went on the property and left the door open, vents are nasty and rusted. Refrigerator and stove was roast invested. Yard was trashy and gotta be cleaned. I have been speaking with the manager ***** still hr is no help and for a week keep constantly saying things will be fixed the next day still no results. I called him multiple times and text and the manager has now blocked me . This community is horrible and at this point Im contacting a lawyer for better assistance ??

  

  Business response

  06/13/2022

  We have spoken to ******************* regarding this matter. Management stated that after reviewing the work orders and speaking with the maintenance lead, ****** some issues mentioned were addressed and completed. Maintenance Technician, ******, visited her home for an emergency request just yesterday, 6/12/22 to address her front door lock. The resident put in another request today for the front door again. Maintenance will be returning to her home again today to address back and front door concerns as well as other concerns listed below in green chart. Please see attached photos of completed service requests and remaining service requests that will be addressing today.
  

• Initial Complaint

  05/21/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We've lived in the ************************** for 4.5 years.We moved in as a Leasing tenant. We wanted to be able to have maintenance available if the need arose. After our first year and the years to follow we were able to continue to renew our yearly lease. Up until May 1st 2022 that is. We received a letter stating they would not be renewing any longer and we had until the 31st to vacate and surrender the premises. Quite upset due to our family dynamics, ie, **************** Veteran, 1 disabled adult and 2 disabled children we are now facing homelessness in just a couple of more weeks. Mind you we've never once been late or missed our monthly obligation. We've never had any complaints or violations with our rental agreement. When asked management what we can do to stay it was told " we've reviewed your account and you are eligible to purchase the home." We attempted to do just that. The price for the purchase had not changed a dime in almost 5 years. Not up or down. This is a mobile ********** is rented also. Anyway we then before even applying to purchase were told. The won't sell to us. It wasn't a personal decision but a business decision. Long story short we aren't able to find another home yet and our move out date is quickly approaching. We have not paid rent for this month because we are on a fixed income & unable to pay 1st, last, and security at a new place and pay for the last month of our said lease. We have explained that to them. Yet the still demand the $1000.00 due rent or threatening eviction. Which ultimately goes on our record after all this time of an excellent pay/living history. What they are doing is a scam & from what other employees have told us, is this is how they operate. Renter's don't stay usually more than a 4.5 year term. Our time has come. This can't be legal. Or at least give us a fair option to work on it.

  

  Business response

  05/27/2022

  After speaking further with local management, **************** is receiving an eviction due to non payment. She also is refusing to pay her current owed balance due. Management has been trying to work with her as much as they can but she will not make a payment or comply with her lease she signed stating she would pay each month on the 1st.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The mobile home community that I reside in is called meadow **** yes communities own this My parents own the mobile home and I rent it and have paid rent on time every month to the above property My dad passed away and I turned in his death certificate and at the time new management took over with a new office manager . They say they cannot talk to anyone but my dad and he has passed away. The office has now decided to evict us for **** up reason . I want justice.My husband passed away recently and this is very untimely and unkind. I have never had any complaints from the office whom has hung up on my mom and I continuously when we call. It has been a month and yes communities have yet to get back to us . Their corporate office is in ******.This event happened on 4/21/22

  

  Business response

  05/24/2022

  Hello, we have spoken to the Regional Manager and local management regarding this matter. They stated that this person living in lot 412 refuses to get the lot or title in her name. ****** does not have a death certificate for her father, but even if she did, she is unwilling to follow the other steps of switching the lot into her name. Management also cannot speak to her mother for the same reason. She has been given the steps multiple times by our local management team. She was given a 60 day notice because she is threatening to case harm to an employee which we do not tolerate. ****** the manager has tried to talk to her every ticket she puts in, but she will not cooperate with our management or upper management team. 

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unlawful eviction. A going against a government mandate. A federal violation. Bad business practices. Make community awareness of and a public apology

  

  Business response

  05/24/2022

  We have been unable to find this person in our system. I have also contacted them and received no response.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The management of this mobile home park ( ***** glens ) are rude and disrespectful to me. This manger had my grass cut two time for a 100 each time and both time my grass did not need it. Then she told me if I did not like I can move. I am an owner not a renter. Last time this happened I contacted *************** and they did nothing. Now the people they had to cut my grass cut my AC wire near fan.its about 100 and I have no AC and the lady in the office will take her time if at all. To call the manger of the grass company to come over. It's been 40 min and no one has come to the door. My dog and cats are panting because it's very hot inside.

  

  Business response

  05/24/2022

  After speaking with local management further we were informed that the resident called about the force mow and said he had cut the grass over 2 weeks ago and he didnt feel he should have been force mowed. Management told him that it is the time of year when the grass needs to be mowed almost weekly and reminded him that force mows are on Mondays. He said his a/c line was cut by the mowers. Management went over and there were no lines cut, a/c was on. His a/c may not be working, but it is at no fault of ours or the landscapers.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was helping a tenant of yes communities and **************** that was the victim of domestic violence. Her name was *********************. She resided at ***************************************************************************, ph ************. Her and her now ex ****** resided at this location. They had split up and both moved. The lease was in Jamies name. She didnt have room for everything at her fathers so I set up a sleeping bag and computer at this residence to help her sell off her remaining things. In the meantime I had an issue of medical concern and recovery to deal with myself. At this time an eviction took place. My computer an HP desktop was in the trailer at the time of eviction. I tried to call the leasing agent directly and she thought it was amusing that I wanted my computer back. I would like to retrieve my belongings or at very least my computer. The debt of the girl ***** did not belong to me but the computer did. I would just like to make arrangements outside of small claims court to get my HP PC. I just want whats mine please. Thank you !

  

  Business response

  05/09/2022

  We have spoken with local management and gathered the following information. **************** has spoken with everyone in the office and he insists on wanting items they do not have. He is not a tenant and was staying with ********************* who was evicted on 2/8/2022. They also changed the locks on the home and noticed that someone kept going in and out through a window, but finally made sure that had stopped before starting the cleaning process. This is being handled by management who has also spoken to the BBB further about this incident.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchase my Mobile home 15 yrs ago with a small fence on the front east side of home. This manager has been trying to violate us for the fence. When talking to this extremely disrespectful manager she states that my home is the property of Yes Communities. If I have a mortgage then its my property. Also the maintenance people destroyed my skirting so they can go under the mobile home to read the water meter. Their lawn service damaged my back door concrete steps that are loose. I have tried several times to get someone from corporate to ************* but no response. I had lived a piece life until this new manage started her ***** issues. I dont know who else to contact. Other than a lawyer.

  

  Business response

  05/09/2022

  This resident has had ongoing problems with the community and guidelines that she agreed to when she signed her lease. Our Regional Manager for this community is aware of the situation and the community manager has been extremely involved and communicative with the resident. They are working diligently with her to get the fence removed as it is against community guidelines and was not "grandfathered" in as she stated. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩