ComplaintsforYes! Communities

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been delayed multiple times from moving into our home, trying to meet deadlines and we believe the person in charge for getting us moved in has been deliberately lying for only reasons they would know and while we have been kind and patient dealing with the issues the last couple of weeks. I would now like to speak to a more responsible honest person in charge and properly informed about our move.

  

  Business response

  05/03/2022

  The Resident ******************** contacted *********************** and spoke with her regarding this matter. She stated that this matter has been resolved and that she was moved into another YES community. We consider this matter resolved.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  worker ****************** lost legal documents from ***** tracking number *********** sing on 4/14/2022 at 9:12 am for there own yes mortgage ******* which is doing business with American bankers insurance ******* of Florida which doesn't have the right house or coverage checks was for the started of damaged front and back door that is unsafe for kids or doesn't lock it then lost legal documents for water heart that is damaged the sub flooring of the house and is now giving family members in the house black mold which by saying that look like they all part of the problem due to the fact that house coverage doesn't meet state of Texas or what house it is . insurance ******* need to pay for the damaged and claims on the house and a full refund going back since 2019 when they had the info wrong sent to us in full or house need to be paid off in full as it damaged and start to be unlived able with black mold. ****************** need to be fired like everyone else was last year . insurance ******* need to be removed off the house due to failed of coverage ********************* need to be fired . I'm seeking a check for 12k to repair the house and personal property along with no insurance on house.

  

  Business response

  05/03/2022

  Hello, we have been unable to find this resident in our system by the name *******************. I also emailed the email address she provided and tried calling the phone number provided and have been unable to get a hold of this person. We need the name of her community she lives in to further assist with this as we have no information at this time to allow us to assist her with this matter. 

  Customer response

  05/03/2022

   
  Complaint: 17120698
  
  I am rejecting this response because: the house is yes community they losted the check bc they don't send the check back to us as lienholder of the house and sent them to shadow mountain and now have to get new check sent out after two weeks and 3 days since they losted them . they wouldn't find us as we not longer rent a lot from them but still buying from them intill the trailer is no longer good bc of the repairs not done on it and the problems with the lienholder not getting things done  . there business lines therefor there no voicemail 
  
  Sincerely,
  
  *******************

  Customer response

  05/05/2022

  seeking the repairs to be fixed and pay the contractor the money that well be old plus don't lose the checks or send them to wrong place to delay the work to be done 

  Customer response

  05/05/2022

  Tell us why here...addressed is ************************ as on file with yes community bank/ first bank  on the house since June 1 2021 after court ruled for all 3 case we won on yes community 

  

  Business response

  05/09/2022

  Hello, we have reached out to **************** by email and phone to address this matter and have been unable to get in touch with her. We are also unable to locate her in our system at this time. 

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  It has been over 2 months since moving out of yes communities ****** pines trailer 114. The official move out date was 2/28/22 and I notified ****** that we would be moving out sooner and scheduled the final walk through. On 2/24/22 I emailed ****** to make sure that our forwarding address was received and was advised that it could take up to 30 days to receive deposit back from bank. 3/8/22 I received this letter that is attached. So, if I received this letter what is stopping the check? After 30 days have passed now I have begun contacting yes communities on the status of my deposit since receiving my SODA for $1478.26. I keep being told different information from corporate and ******* at ****** pines. I have spoken to her twice. The first time she was supposed to be looking into everything and seeing what was the hold up because it should not take this long and everything was done on their end. Okay then corporate is saying oh it has to go through all these different departments of treasury and this and that. But it didn't have to go through all of that when it was received to yes communities and deposited into the company account. Now the trailer is occupied again with an additional deposit being taken for trailer 114. I spoke with a guy from corporate on 3/13/22 advising me he didn't see a check being cut and wasn't sure but would find out something and get back with me. 3/14/22 I spoke with ******* who stated she was getting her regional boss involved and it showed a check being cut last month but never cashed. They would have to cut a replacement check and it would be overnighted but with Easter weekend obvious delay. It is now 3/19/22 still no check, no update, and no response from anyone. I just want my money and final be done with this horrible establishment!! I have been patient far to long with conflicting stories every time I reach out. Has a check ever been cut? What is the status? My family needs our $1478.26 back. Why can't anyone answer anything?

  

  Business response

  04/22/2022

  Local management has been in contact with this former resident and her husband almost every day for the past few weeks. The issue is that the 1st check payroll sent out to them was lost in the mail or never received. Management has requested another check be issued, and of course the other voided, and for it to be overnighted. As of yesterday management has still been waiting for an update from AP department on when this check will be re-issued. Management will also be reaching out again today to get an update and will continue to keep *************** updated on the status of her refund check.

  Customer response

  04/22/2022

   
  Complaint: 17095443
  
  I am rejecting this response because:

  No one is updating me by phone, email, text, or mail nothing pure silence. They only say what you want to hear and do the opposite. How was one check cut but so difficult to send replacement with no time frame is unacceptable.
  
  Sincerely,
  
  *******************************

  

  Business response

  05/03/2022

  After speaking with our **************************** they have informed us that ****************** check was originally batched on 3/15. After notification that it had not been received it was voided and sent out again. The check was reissued on 4/22 and sent out on the following check run on 4/26. We also spoke with management and they have attempted to reach out to ************** but have been unsuccessful with getting a hold of her at this time. 

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My pad is too small for my home. So whenever it rains water collects under my home around the pad and causes black mold to grow under my house. There are hundreds of stray cats that have destroyed the under belly of my home. I've been told for 2 years that the park would do put in a drain or something to divert the water from sitting under my home however they have not. I've sent letters, emails, calls and still nothing has been done. My family is forced to breath black mold and has caused respiratory health problems for us. I quit remodeling my home because all the materials I've put into the home are being destroyed by the mold. I would like to have my mobile home moved onto a different pad or in another mobile home park.. .MY FAMILY IS FORCED TO BREATH BLACK MOLD AND NO ONE CARES BLACK MOLD IS DEADLY. PLEASE HELP ** BEFORE WE DIE

  

  Business response

  04/22/2022

  Local management has responded to her e-mails multiple times and explained the home was purchased as is from MHPI, not YES Communities. Her home passed inspection to be set where it is and the community is positioned in a valley. Her home is at the low point in the valley, therefore it takes time for the water to dissipate when it rains. As far as the black mold is concerned, local management has seeb no signs of black mold under the home or on their pad. They purchased this home as a handyman special with the understanding that it needed a lot of work. Local management did see broken water lines when they inspected the pad but that is their responsibility to fix it. Concerning the cats, the community does have strays they are trying to catch but there are not hundreds of them. If cats are getting under the home, they need to fix the skirting. If it is properly fixed, animals cannot get under the home. *********** and local management have both spoken to this resident to assist and relay this information.

  Customer response

  04/22/2022

   
  Complaint: 17094984
  
  I am rejecting this response because:
  THE MANAGER HAS SEEN THE **** WHEN THEY CAME TO INSPECT THR HOME THE **** WAS BROUGHT TO THEIR ATTENTION. I WAS TOLD BY YES COMMUNITIES AND THE **** MANAGER THAT THEY WOULD PUT IN A DRAIN. THEY HAVE DONE NOTHING ABOUT THE **** IN THIS COMMUNITY. AS A MATTER OF FACT HALF OF THE **** FLOODS DUE TO NO SEWER DRAINS. WHEN THE CITY OF ****** CAME TO INSPECT THEY SAID THAT THE **** NEEDS TO INSTALL THE CORRECT DRAINAGE. I HAVE NOT BEEN CONTACTED BY YEA COMMUNITIES AT ALL. HOWEVER SINCE THEY REFUSE TO DO THE REPAIRS THAT ARE CAUSING BLACK **** AND YES I HAVE SENT PROOF IN EMAIL AND LETTERS I WILL USE MY *** RENT TO PAY FOR A COMPANY TO INSTALL A DRAIN. I WILL SUBMIT THE **** AND DEDUCT THE AMOUNT EACH MONTH FROM THE *** RENT. IVE HAD SEVERAL BIDS AND IT LOOKS LIKE THE AMOUNT TO INSTALL THE DRAIN IS ******* DOLLARS THAT WILL BE 8 MONTHS WORTH OF *** RENT THAT I WILL NOT OWE TO **************** OR YES COMMUNITIES. SO I WILL NOT OWE *** RENT FROM APRIL 2022 THROUGH DECEMBER 2022. I WILL OWE *** RENT TO YES COMMUNITIES STARTING IN JANUARY 2023
  Sincerely,
  
  ***********************************

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We Have Been a resident of YES Communities since **** the Community name is Mesquite Ridge, We are so troubled by the harrassment of our fence. We just received an notice 3/7/2022 and on today 04/21/2022 that the manager an a YES representive will be touring the community on 5/5/2022, and it stated that fences need to be removed, When we first moved here February **** we noticed that other residents had fences put up, so we asked the manager if we could put one up, this community was under ARC and the manager was *** *****, Then in April of 2013, YES acquired this community and the manager at that time *********************** and letters was sent out about communities guidelines and no fences was mention in the guidelines, so we talked with *************, and she told us that this applied to those who had taken up new residency in Mesquite Ridge. Plus we also received a letter from YES dated April 4, 2013 and it stated: Your lease and any other agreements regarding your residency have not Changed"... We were so relieved to hear that cause that means that we could keep our fence per agreement. We do all that we can to keep our yard looking nice, we take care of our fence. This means so much to us being Senior Citizens now, We pray that you will understand.Thank You ***** & **********************************************************

  

  Business response

  04/22/2022

  We have spoken with local management regarding this matter. Last year management sent out a notice/letter informing all residents that the fences will have to be removed. They have slowly been implementing the rules and regulations for the community. Management has gone through the original lease agreement with ARC which was signed by this resident in February of **** and per the lease agreement no fences were permitted to be installed without written permission from management. This resident resigned the YES Lease agreement in December of 2021 and again, per the terms of the agreement fences and other equipment being prohibited.
  
  Please see a copy of their lease agreement attached for ease of reference. Also the notices mentioned in this complaint were not sent directly to just these resident's but to the entire community.

  Customer response

  04/22/2022

   
  Complaint: 17094790
  
  I am rejecting this response because:We understand what YES is saying, but the agreement was verbal that we had with ARC, we saw that in ARC Community Guidlines, The manager at that time was *** *****, and if it was to have been a written agreement then we would have asked for one, there is no way we would have put up the fence if the manager had'nt told us that we could, please please reconsider, we take good care of our yard and the fence, plus we did sign the agreement back in 2013 when YES acquired this community that is why we asked ************ about the fence, and again it was a verbal agreement, Truly we did'nt know that it had to be a written agreement, please can we have that now? And truly we did sign a new lease in 2021, but if we did'nt then we would have to pay an extra $50 on top of the lot rent which being on fixed income we could'nt afford, again we ask please reconsider, we enjoy living here and take great pride in our yard, we live in the back, and back in December **** someone broke into our home, at night folks would walk across our yard, this is why we asked if we could put up a fence. 
  
  Sincerely,
  
  ***** & **** Chamb

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A tree fell on my house on 3/19/22. A insurance claim was made. The insurance issued a check written to both myself and Yes Communities for the repair to the roof and window damage. I endorsed the check on Friday the 8th of April to a representative of Yes Communities. He in turned told me that the check would be overnighted to their corporate office and reissued to me for the repairs. To date Yes Communities has not reissued the check for my home repairs. They representative at the office where I live will not follow up or even expedite the process as promised by him. My home has encountered additional damaged due to the lack of attention to this matter. I am requesting a check to be sent immediately so I can prevent further damage to my home and have the repairs completed by a contractor.

  

  Business response

  04/22/2022

  Local management spoke with *********************** the Servicing and Portfolio Director. He stated home office had received the check and that they have sent it back. Management is still waiting to hear if this was overnighted. This conversation took place on 4/19-4/20. Management is in communication with this resident regarding this matter.

  Customer response

  04/22/2022

   
  Complaint: 17061176
  
  I am rejecting this response because: The manager told me that he received a email from corporate on 4/19 and the email said it was overnighted that night. Today is Friday no one called me and still no check. If the check was overnight on Tuesday I should have had it already. My home is exposed to more damage each day it goes unrepaired
  Sincerely,
  
  *************************

  

  Business response

  04/25/2022

  After speaking with local management we were informed that management did not tell ***************** that it was sent overnight that night. Management told her that they received an email stating the check was sent, and that they sent a response asking if it was sent overnight, and that they did not get a response. Management then proceeded to follow up with our Servicing and Portfolio Director on Friday 4/22 and he said that the check should arrive today 4/25.

  Customer response

  04/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  07/17/2023

  Yes Communities owns the property where my mobile home resides. A tree fell on my house causing damage to my roof. I made a insurance claim and the work was approved for roof repair. The impact to the home caused the electricity to go out on the side of the home the impact was on. The insurance approved for partial reimbursement. The electrician paid out of pocket stated the loss of electricity was not due to a power surge but from the impact of the tree hitting the roof

  Desired Resolution:

  Billing Adjustment

  
  

  

  Business response

  07/20/2023

  Hello, we have investigated the concerns that you have brought to our attention with management. Management stated that they had informed you that in this situation there is not much that can be done as Homeowners are responsible to go through their insurance for any damages and that they are unable to reimburse for costs. Please continue to communicate with your management team about any additional questions or concerns that you have. Thank you.

  Customer response

  07/21/2023

  I am rejecting this response because:
  The tree was poorly maintained and split down the middle. my deductible from my home owners insurance is a loss to me for your properties tree. To date this tree still poses a threat to my house. I pay a lot fee for property to be maintained and when it's caused damaged to my home you're responsible for it . My deductible was $250 please explain why I have to pay for that amount due to your rotted tree? 
  Sincerely,
  
  *************************

• Initial Complaint

  04/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business has been dishonest and is now trying to entrap us in an eviction proceeding. Our lease was set to expire on 03/31/2022. On 03/14/2022 we received a month to month **** for ****** I immediately reached out to management to see if our lease had defaulted to month-to-month, or if we still needed to vacate by the 31st. I never received a response. Despite several phone calls and emails to the office. On 04/04/2022, The day before our rent was to automatically withdraw, I reached back out to see if anyone had received my correspondence the prior month. I was informed that the office manager would not be responsible for legal advice, and that we would be being evicted, despite being billed for ***** because our lease had ended. Had the appropriate communication taking place, we wouldve simply vacated at our lease and date. However, because this company chose to continue with their deceptive billing tactics, and refused to reply to us, we felt it was OK to stay. And now were facing eviction while we close on our new home away from this nightmare of a community!! I would not like to be held responsible for *****s rent, as we wouldnt have stayed had they not tricked us!!! I have proof of communication!

  

  Business response

  04/24/2022

  We have spoken about this matter further with the Regional Manager. The ******************* team informed us that this complaint was not written by a leaseholder of this particular home.  
  
  1. Local management sent the leaseholder of this site a non-renewal notice on January 16,2022 to inform them that we would not be renewing their lease after it expired on March 31, 2022.  At that time management asked they turn in keys and vacate **************************. The leaseholder and occupants have yet to vacate the home. 

  
  3. On ***** 6th to be consistent with our debt collection practices, since the leaseholder still has yet to pay ***** rent, management sent the leaseholder a ******** 7 day notice which allows us to simply file for eviction 7 days after the leaseholders receipt of the form.  

  
  4. Last, since the leaseholder is occupying the home they will still be responsible for rent consistent with any of our residents that are occupying a home. 

   

  Thank you

  Customer response

  04/24/2022

   
  Complaint: 17046760
  
  I am rejecting this response because: On March 14th the lease holder, received a month to month **** for ****** At which time, ******, a listed tenant of the property immediately sent several emails on my behalf seeking clarification which were ignored. Please see all of the attached photos. When it was time to pay Aprils alleged month to month rent, Yes Communities informed me I would be being evicted regardless of my compliance with their month to month ****. 
  
  Sincerely,
  
  Justice *******
  

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out of the property at the end of February, after receiving a letter that they were selling my trailer and i was not allowed to renew a lease to rent it, but now it is listed for rent on their website which is an issue I have with the company. Aside from that, today (4/5/22) I received an invoice for the charges I was facing for damages that occurred. They are charging me $2,000 to paint the interior, we never painted the walls they were still original color, so how is $2,000 justified? They also charged me $900 for painting the ceilings.. again always original never painted. There are many more charges that are unreasonable, it was winter time and they charged me $150 to power wash the outside, who power washes in the winter?? I will be contacting a lawyer and taking this to court. Yes! Communities, you are a big shot corporation taking advantage of low income families, its just sickening.

  

  Business response

  04/11/2022

  After speaking with local management further regarding this matter we were made aware of the following: 

  These resident's stopped paying rent in September 2021, and stayed in the home until the end of February 2022. The home was left abandoned with no electricity or heat and the toilets froze. Please find attached the ledger, SODA, List of Damages, and the Letter of FSO. Local and upper management are taking care of this matter.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had a previous complaint against **************** which is owned by Yes! Communities. We were told here and by the property manager, ****** over text that we would receive our refund of 90 dollars. That was back on 1/26/2022. It is now April 5th and we've yet to receive our refund. In fact, we connected **************** to ask about our refund and they pretended like they didn't even know us. Both my and my wife's phone numbers were blocked. We just want the refund we were promised.

  

  Business response

  04/07/2022

  After speaking with local management, they informed us that they have reached out and spoken to the resident regarding their deposit. They stated that they made them aware that the deposit is being taken care of at this time.

  Customer response

  04/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the same thing happens like it did in January, we will be back here again.
  
  Sincerely,
  
  *******************************

  Customer response

  04/29/2022

  This is a previous complaint that started back in 1/25/2022, was reopened on 4/7/2022 and still hasn't been resolved. We were told back in January and then in April that we would get a refund in the amount of 90 dollars from Yes! Communities and were texted that it would be sent in 10 to 14 days. That day would have been April 21st, but it has come and gone. We just want what was promised to us and for the ** to end.

  

  Business response

  05/03/2022

  After speaking further with the Regional Manager regarding this claim, it seems there has been some confusion on this one as to who did what. We have requested a check be cut to the applicant and it has been received by our **************************** We have asked for it to be rushed to the address given to the CM and have received confirmation it will be done asap.

  Customer response

  05/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made and will accept it as long as we get our check. This has been going on for too long.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  SoI get home and there is a notice on my door about the breeds of dogs thats allowed at my residence which I own. I saw the young ladies that my ********* said were outside of my residence taking pictures. I approached the young ladies to let them know that they have the wrong house. She proceeded to let me know that she was the manager and that the dogs that I had looked like the ones that were pictured. I informed her that they indeed werent and that she needed to take the notice back. She proceeded to tell me that she was the manager and that I needed to keep the notice because next time she sees them she could put me out. I proceeded to let her know again that the dogs that I own were none of the dogs listed. She asked me how long have I leased my home in which I told her that Ive owned it since 2013. She stated that she called and a white man answered so she didnt think I was there. I proceeded to let her know that I have paperwork for my dogs and she was wrong. I was cussing and everything as I was so livid in the way that I was targeted. I let her know that she needed to get her facts straight before she did such a thing and that I had my documentation. The fact that she told me she would put me out even after me telling her that she was wrong. She kept saying over and over again that she was the manager like that was supposed to matter.

  

  Business response

  04/06/2022

  Local management informed us that ************* was very confrontational and proceeded to curse and threaten management while she was in the office speaking with them regarding this matter. Local management's eviction's attorney has provided ************* with a 14-day notice. ************* has over 5 dogs which is against our community guidelines and policy. They also have no proper documentation or have submitted any documentation for these dogs which we require. 
  
  

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