ComplaintsforYes! Communities

• Initial Complaint

  03/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Tuesday, March 15th, my 9 year old son was assaulted at the playground by a group of kids while playing. When I arrived at the park to pick him up, he was surrounded by a gang of people. They were chocking, kicking, slamming, and punching my son repeatedly and the community did nothing about it. I came to my sons rescue and got him away from the incident. In the process, there were a lot of commotion and things were said, but the property managers son was out there and became involved in the situation. Thats when everything became one-sided and all blame came towards my way instead of getting my statement on what happened. She proceeded to drive around to my house unannounced and without ****** of the police just to literally almost hit me as Im walking across the street to talk to a neighbor. She was so belligerent and ghetto that my boarding neighbor came out to see what was going on. She proceeded to argue with people that didnt reside at my home, yelling out, who touched my son, who touched my sonwhile her car was still on and car door still open. Once, we told her to exit the property, she then states Im ********, the property manager and that she was here to discuss the incident at the park, but had yet to ask what happened. We were told she had contacted the local authorities and she had no choice. Not only did she contact local authorities while in my yard, she also went and met the officer two homes up from me, as if she knew him personally, just to discuss the matter in private and left without coming to talk about the issue. She lied and said guns were at the scene, but no weapons were found so of course, no arrests were made. I found out yesterday that Im not able to pay next months rent because she blocked my account. We were told she typed it up Tuesday night (after the police didnt make an arrest) but never notified anyone. I am very upset because my family have to suffer for their negligence and my son is scared to go to the park

  

  Business response

  03/21/2022

  We have spoken to local management regarding this complaint. Local management stated that this incident happened Monday 3/14 at 6:00pm at the Communitys Playground and was reported immediately to our **************** This incident occurred at the playground while management was still in the office working.

  At 6:55pm The resident from CD220, ********************** came into the office to let management know that there was yelling and kids screaming and crying at the playground/basketball court due to 2 men waving guns around and pointing them at everyone. Management quickly ran out to the basketball court and the 3 cars had taken off. There were approximately 30 to 40 kids playing on the basketball court/playground and soccer field-along with playing football.
  Several adult residents WV165(****************), WB280(******************), MR110(************),VL105(****************) were all there so management inquired to ask questions on what happened. The local police had also been contacted at this time as well. They explained to me that several younger kids around age **** were all fighting and bullying each other.The younger kids did stop fighting and *************** went home- *************** that were fighting was GC505's younger son, he went home, he told his parents (GC505- ************** and his whole family) came to the basketball court and all of the teenagers (around 10 of them) were playing basketball and GC505 family/brother/wife walked right up to all the kids playing basketball and started cursing. Police arrived and went to GC505 home but could not locate the gentlemen that had the gun. The local police got statements from 10 different resident's. Local management has contacted and communicated with all parties involved. At this time local and regional management are addressing this matter and are willing to work through any additional concerns presented to them. 
  

  Customer response

  03/21/2022

   
  Better Business Bureau:
  
  Although, I never spoke to management, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and was resolved. I am now able to pay my lot fee with no problems.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We live in ****************** owned by YES? Communities in ******* we own our home and rent a lot in the community. Recently the community has started preparing for more home in the community. Unfortunately they have chosen to infringe onto the lot and footprint of our site, We now have a driveway and sidewalk Im front of our master bath window and a sidewalk less than *************************************************************************************************** our grass as well as flinging mud on our siding. We have contacted the local office as well as corporate with our concerns and complaints falling on deaf ears. I have acknowledged that I have an unusually large home for the community but the previous ownership has always acknowledged our larger home and respected allowing us to have the additional space due to the larger than usual footprint of our home.

  

  Business response

  03/18/2022

  We have spoken to the ******************* team regarding this matter. Our regional management has spoken to ****************** about this situation and extended their offer to discuss the issue in more detail and possible solutions. ****************** has not returned *******************'s call or sent the mail that was requested. Management will continue to reach out to ****************** to come to a resolution.
  

• Initial Complaint

  03/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Yes Communities/****************** has been overcharging on rent. They're doing estimated reads on water and sewage. It's happened more than once.I reported last month and they said estimated reads should not be happening and they would credit me on this month. They didn't credit me. They overcharged even more with another estimated read.

  Customer response

  03/10/2022

   
  Complaint: 16822415
  
  I am rejecting this response because:
  
  
  When I first brought this up with them I was told I would be credited $67.00 for ******** I should also be credited for overcharge for February around $100.00
  

  
  

  
  Sincerely,
  
  *********************

  

  Business response

  03/10/2022

  Our local management team has been in contact with ****************. The manager stated that the community maintenance team was at ******************** last Friday and checked for leaks, re-read the meter, and completed a 5-Gallon Bucket test and found no issues. He was also told in January that there would be a credit issued to his ledger for the mis-reading. A credit for $38.52 is applied to his account at this time but still pending. Local management has arranged for maintenance to go to his home again today to see if his meter is working correctly and for any water leaks, and if it is not working properly they will be replacing it. Local management also let **************** know that they will be following up again with him on Monday 3/14 to allow them enough time to go through his ledgers for the past year to take a second look. **************** stated that he was okay with local management contacting him back on Monday and they have provided him with all necessary contact information for the office is he has any further questions. He did not have any further questions for her at that time and seemed to fully understand the situation. He did not have any further questions for her at that time and seemed to fully understand the situation. At this time we feel that the concerns presented have been addressed, and local management is willing to work through any additional concerns questions presented to them, as there is an open line of communication between them and the Home Office.
  
  
  
  
  
  
  
  
  

  Customer response

  03/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The  issue with the overcharge has been resolved. Thank you. 

  
  
  Sincerely,
  
  *********************

  

  Business response

  03/21/2022

  Local management has spoken with **************** today regarding this matter. He stated that he was sent the email from BBB prior to the resolution of the credits being issued to his account. Management also confirmed that **************** is satisfied with the credit amounts issued as well going over the break down and he is fine with this.

• Initial Complaint

  01/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 3, *************************************************************************** *************************************. ******** Community is the residents and Yes! communities is the management. After the city inspection the inspector declared that the fire extinguisher needed to be replaced, Im not sure if it was expired or empty but they removed it and it was the only one located in the mobile home. On Jan. 3rd I contacted the ***************** and provide my information along with the issue, which is a safety hazard and a violation. The rep claimed she submitted a service request and I should be receiving a notification or call in regards to the issue. As of Jan. 8th 2022 it has not been replaced nor have I been notified about anything.

  

  Business response

  01/12/2022

  Hello, we have discussed this matter with local management and they have stated that there was a delay in receiving the list of homes with expired extinguishers from the *****************. Documentation from the city was received on 1/3/2022 delineating which homes required replacement extinguishers. That same week was the beginning of winter storms that kept maintenance busy and delayed that process. Maintenance has confirmed the fire extinguisher was delivered successfully to **************** on 1/11/22. We hope that this resolves this experience for **************** and local management is willing to work through any additional concerns presented to them.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was told by mgmt certain issues would be reapaired for purchase of home was told due to pandemic they needed more time. I have text mess proof that they werestill going to do repairs after sale promised 3x after sale window was ordered they have sent someone to my house 8x to size window still not reapaired.

  

  Business response

  01/11/2022

  Hello, we have discussed this matter with local management and the regional manager. All issues that were brought to management's attention they have addressed and repaired with the exception of the window. The window has been ordered but it has been on backorder due to supply and demand and also because this specific window is a different size than normal. When the window was ordered the company it was ordered from stated it would be a 31 week wait or longer depending on the supply and demand. Also because of COVID and 2 major storms that took place locally, windows have been extremely hard to obtain. Yesterday, 1/11/2022 we received an update from the Regional Manager that they were planning to install the window this week but both the maintenance supervisor and maintenance lead both came down sick. They will be getting ****************** window installed on 1/17/2022, and management has been in touch with the resident to communicate this information. At this time we feel that the concerns presented have been addressed, and local management is willing to work through any additional concerns questions presented to them, as there is an open line of communication between them and the ************

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have moved out of meadow springs mobile home Community on December 15, 2021. I had owned my trailer, and sold it to a person, who was approved to live there by the trailer park. The title is transferred. There is ********* utilities there for the water. I need the trailer park to contact them to tell them I have moved out, or I have to keep paying that bill. I have contacted the trailer park and yes communities for the past two weeks and no one has called me back or answered. No one answers the phone in the office at the trailer park, and the emergency number that they have, comes up as a no longer working number. I need the trailer park to contact ********* utilities to let them know I have moved so I do not have to continue to pay this water bill where I do not live . This is ridiculous it has been weeks.

  

  Business response

  01/06/2022

  The community manager has informed us that he was able to get this handled with Ms. ******’s significant other ***** ******. The manager also took extra steps for this resident and contacted ********* Utilities to provide them with their move out date. ********* Utilities conveyed the message that they would “handle it from here.” As for the matter regarding the new emergency phone number, there has been a sign posted on the office door with that information provided, and the manager stated he has the phone on him 24/7. He has also talked to Mr. ****** on that number previously, and was told that Ms. ******** was calling the old emergency number and not the current updated one. Mr. ****** also does all the communicating with management. At this time we feel that the concerns presented have been addressed, and local management is willing to work through any additional concerns questions presented to them, as there is an open line of communication between them and the Home Office. 
  

  Customer response

  01/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  12/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved into their trailer of November 20th of last year. Well I found another house closer to work so I moved out November 12th of this year. I let them know but they told me I had to still pay December rent so I did so I wouldnt break the lease. Well I went inside of the office December 2nd to tell them again. They said that was fine when I had everything out l call them and they would do my deposit check, walk through of the place for damage. Well I call them today and they are trying to charge me again for ********** How does this make any sense when I never signed a lease or told them I wanted to did month to month. They are sayiNg I never told anyone but I did November and December!! What can I do to get the money Im deserved for my deposit? Ive even been cleaning the carpets and the trailer so they wont have told

  

  Business response

  01/06/2022

  ***************** experience has been discussed with the local and regional management teams.Local management informed us that **************** was never told that he had to pay ******* rent. Because **************** account was still active after moving out he received a **** and assumed he was responsible for making a payment. He also informed the management team that he would be out by the end of December but did not give any move out notice in writing which is required. Local management has agreed to make an exception since **************** did follow through with the rest of the move out process (home cleaning and walk through). Management has attempted to contact **************** to inform him that he his deposit will be refunded to him, but he has not contacted management back or replied to any emails they have sent as well. We are sorry that **************** feels his experience has declined as a result of this situation, and we hope that the actions taken will help clear up his concerns surrounding this topic.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received my November bill which was 2x higher than my normal bill. I have lived here for 2 years and never have received a water and sewer bill more than $35.00 a piece. This month my bill for water at 20,800 gallons was 93 dollars and my sewer at 20,800 for 94.00 which made my total bill 987.00. I called the office for a week asking for them to re check the meter( which they changed from checking on the meter to underneath the trailer) and she said they would be out soon. A week after i called that Monday she said that hadn’t been out yet around afternoon time. On Wednesday that week i called again and she said they came out Monday and it was the same. My neighbors had theirs checked that Friday due to the same with their being higher than normal. During their check maintenance said they had not re checked mine when speaking to my neighbor. I called the office again after receiving a notice my lot rent would go up again by $50.00 which i was upset about after living here 2 years. She said they did the 10 gallon bucket test and it was not showing leaks but i was never home for anyone of it. I don’t appreciate the lies. I also called to speak to the officer manager kelly and was told she was in a meeting and going out of town the next day. Today my water was shut off from 330 until 754 pm with no notice. I tried calling the office and get transferred to the emergency maintenance line and it was disconnected.

  

  Business response

  11/23/2021

  The Community Manager has been in contact with Ms. **** and issued ****** a credit of 82.08 for sewer and 80.73 for water. We apologize for the inconvenience.

  Customer response

  11/24/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  11/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My ac/heat has been out for over a week. The front office is aware that the ac/ heat does not work. Its winter. They shouldnt wait to fix peoples heat/ac.

  

  Business response

  11/18/2021

  The community manager confirmed that the HVAC technician replaced the control board in the air handler on Monday, 11/15/2021, and it is working condition. There was a part that had to be ordered to complete the repair, and we apologize for any inconvenience that this caused ****************. We consider this matter resolved at this time. 

• Initial Complaint

  11/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in chancellor ***** mobile home park I bought a trailer from the park 2 years ago only to find out that the pad is not correct size for mobile home. It's not long enough or wide enough. Which allows water to collect and set under my home and has caused everything to mold. My family has to live and breath black mold. I was told for 2 years that the park would fix the problem yet they have not.2ND COMPLAINT I WAS HIRED TO REMODEL A HOME IN **************** THEY WOULDN'T GET THE MATERIAL FOR THE REMODEL THEN THE HOME HAD ELECTRICAL ISSUES I TOLD THEM ABOUT IT THEY SAID THEY WAS WAITING TO GET AN ELECTRICIAN TO COME OUT. 3 MONTHS LATER STILL NO ELECTRICIAN OR ALL THE SUPPLIES TO COMPLETE JOB. THEY DECIDE TO BACK OUT OF CONTRACT THAT WE AGREED UPON AND ONLY PAY ME **** OF THE ******* AMOUNT THAT WAS ON THE ORIGINAL BID. THERE HAS BEEN SEVERAL OWNERS OF THE **** AND MULTIPLE MANAGERS AND EVERYONE JUST KEEPS PASSING THE ***** TO THE NEXT PERSON. I WANT MY MONEY AND MY PAD FIXED AND YARD. OR I WON'T PAY ANOTHER CENT IN PAD RENT AND I WILL *** IN COURT

  

  Business response

  11/15/2021

  We attempted to contact *************************** via telephone, the number was not working currently. No email on file.

  This home was sold to ****** by a previous owner of the community, at the time of sale the home and home set was accepted in as-is condition between that owner (MHPI) and ***************************. The agreement was not with the current **************** LLC. This complaint should be directed toward MHPI, not Yes Communities. However,  management has will inspect the lot to determine if there is a drainage issue causing an abnormal flow of water under the home. We will assist in water flow of our property, if needed.

  This is a dispute between *************************** and MHPI (previous ownership). The agreement was not with the current **************** LLC. This complaint should be directed toward MHPI, not Yes Communities. This occurred while the community was owned and managed by MHPI.

  Thank you.

  Customer response

  11/15/2021

   
  Complaint: 16109148
  
  I am rejecting this response because:
  I have contacted yes communities via email twice without a response THEY DO HAVE MY EMAIL AND PHONE NUMBER THATS A LIE. I WAS TOLD BY **************** MANAGEMENT TO CONTACT YES COMMUNITIES ABOUT MY PAD NOT THE CORRECT SIZE FOR THE HOME, PLUS WATER ISSUES UNDER HOME AND THE CONTRACT TO REMODEL ANOTHER HOME THAT THE **** DECIDED TO BACK OUT OF OUR CONTRACT. ALSO EVERYONE I TALK TO JUST SEEMS TO TRY TO BLAME SOMEONE ELSE INSTEAD OF SOLVING THE PROBLEM. I WANT MY PAD TO BE CORRECT SIZE FOR MY HOME, THE WATER ISSUES FIXED, AND THE MONEY OWED TO ME BECAUSE OF BREACH OF CONTRACT FROM ****************. WHEN YES COMMUNITIES BOUGHT THE PROPERTY THE CONTRACT WAS VALID AND THEY WERE AWARE THEY WERE THE **** TO BACK OUT OF IT AND NOT ALLOW ME TO FINISH WORK. THATS WHAT I WAS TOLD VIA MAINTENANCE MANAGER. Sincerely,
  

  

  Business response

  11/17/2021

  The Community Manager inspected the outside of the home this morning and found nothing wrong with the sizing or layout of the pad and could find no mold on the underside of the home. This home was purchased as is, which is stated in the signed sales contract, and was a handyman special. They will be working on the drainage around this lot to try to resolve the water issue.

  Customer response

  11/18/2021

   
  Complaint: 16109148
  
  I am rejecting this response because:I have pictures of how small the pad is I can upload them or send them to you if you would like.Thwre has been no one here inspecting anything that's a lie Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩