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Find a Location

Mapquest, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mapquest, Inc.

      1555 Blake St Fl 3 Denver, CO 80202-1866

    • Mapquest.com

      22000 AOL Way Dulles, VA 20166

    • Mapquest, Inc.

      3610 Walnut St FL 3 Denver, CO 80205

    Business ProfileforMapquest, Inc.

    Publishers Directory
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    124 complaints closed in last 3 years

    57 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Mapquest, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mapquest, Inc.

        1555 Blake St Fl 3 Denver, CO 80202-1866

      • Mapquest.com

        22000 AOL Way Dulles, VA 20166

      • Mapquest, Inc.

        3610 Walnut St FL 3 Denver, CO 80205

      Headquarters
      1555 Blake St Fl 3, Denver, CO 80202-1866
      BBB File Opened:
      10/2/2001
      Years in Business:
      23
      Business Started:
      3/13/2001
      Business Started Locally:
      3/13/2001
      Business Incorporated:
      3/13/2001
      Type of Entity:
      Corporation
      Business Management
      • Mr. Brian Coakley, Manager of Customer Support
      Contact Information

      Principal

      • Mr. Brian Coakley, Manager of Customer Support

      Customer Contact

      • Mr. Brian Coakley, Manager of Customer Support

      Customer Complaints

      124 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/23/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I've been trying to reach Mapquest via email and phone for days with no response. I have 2 issues I need fixed. First, a business called ******** Boat Hauling is claiming that our phone number *************) is theirs. We receive calls from people wanting their boats moved almost daily, and this is starting to cause some real problems as we are a spa and can't have our phones going off constantly. Second, our address is still listed on Mapquest under a dental office, which is what used to exist where we are now. At one point that was correct but it's a different business now and I need to change it and get Skin by ****** (the current business at *******************) on Mapquest. No idea how I can do that though if they refuse to talk to me. I've emailed by submitting requests at least 3-4 times, and I've emailed in a complaint through PissedConsumer. PissedConsumer said Mapquest received my complaint but decided to skip my message and not read it or act upon it. I've also called them 5-6 times using a couple different numbers I found online. Each time I go through the prompts, the phone rings, then someone on their end says "Hello?" and then no matter what I say, I don't hear anything else. It's as if the person saying hello is a recording, it's the exact same voice every time (sounds like a man) and it's definitely not a real person. I have no clue what to do at this point as I absolutely cannot reach Mapquest no matter what I do. I really need these issues resolved and I need them to respond to me somewhere. This is unacceptable customer service from any business and I am unbelievably frustrated.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathy M

      1 star

      06/04/2024

      I've been trying for a year and a half to get our business address changed. SEVERAL emails, calls that get answered, then dropped immediately. This is unacceptable. We have clients using MAP QUEST and going to the wrong address. This needs to be addressed asap. Again over a year and a half I've been trying to get this done. WHY doesn't anyone help??????

      Mapquest, Inc. Response

      06/05/2024

      Hi there,

      The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket today. Thank you for the information.
      Have a great day.

      *************************
      MapQuest Technical Support

      Local BBB

      BBB Great West + Pacific

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