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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Do not hire this company. I was given the information to hire this company for an insurance claim. The general contractor measured our space for new carpet, we chose a carpet, sent him the carpet, he ordered it. What he did not do is check to see the carpet was patterned. Now they are asking ** to pay for a mistake because the ** did not know the carpet was patterned. The options they gave **, leave the carpet as is unfinished, piece it with scraps or pay for it ourself for his mistake. Additionally, to do what they did, 3/4 of our basement, ONE guy showed up. Insurance paid for labor to move furniture and only one person was there. My husband moved it all. DO NOT hire this company. Ridiculous. They need order and pay for the carpet that THEY did not check was patterned and finish the job. Its not our mistake that the ** didnt check this.
Business response
05/04/2023
******************
We thank you for agreeing to pay Elite for the outstanding work and settle this amicably.
As a company we work to resolve all issues directly if they occur.
We politely request you remove all the negative postings from social media when you receive the additional supplemented funds to complete the work.I will be in touch in 10 days to ensure the funds release has occurred, the insurance claim is satisfactorily resolved, and payment to Elite is pending.
Customer response
05/05/2023
Complaint: 19995144
I am rejecting this response because the business did not amicably resolve anything. It was resolved by myself and my insurance company. They did not make right what was wrong. Do not reach out. I will be sending the payment for the work completed.
Sincerely,
*****************************Business response
05/09/2023
******************,
Prior to your phone calls, we were working with your insurance company and ******** to find a solution.
We did not get the opportunity to discuss options with you or even have a conversation on a professional level. We are happy that insurance stepped up, we are glad to assist in that process and wish you the best with your remodel.
*****
Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I approached Elite for an estimate to have my roof and gutters done. They provided the quote and I agreed. They had issues scheduling me. We finally got a date and they didnt show up. They then called and said they would come out the next day. They did not show up again. I decided I no longer wanted their services. They agreed to come get their material and leave a check with me for the **** dollars I spent to get on the schedule. They came and picked up the material but did not leave my check. They will not answer my calls, or return my messages.Business response
06/04/2022
******,
We have been in constant communication with you through text and phone calls.
The check was to be delivered Saturday morning with final pick up of material.
It is 8:30 am on Saturday and there is someone on the way to your home to fulfil the timing and expectation set on Friday.
Please call the main line at *************** to reach us. This number goes to everyone in my organization and they can transfer you to me or to your sales person for further discussion.
Customer response
06/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.