ComplaintsforGreen Gable Roofing

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in *********************** at ********, unit W106. This company was doing restoration/renovation in the condo that backs up to ours, on the other side, Unit W102. Twice they caused a leak to flood the condo I'm renting . This normally wouldn't be an issue, axxidents happen, except all the fans and the humidifier they had to bring over both times to dry out everything caused our electric bill to go up over $100 wear we eyes paying. It was $110 over the first time and about $130 the second time. When I first spoke to them about covering the difference, they asked for proof and I sent it to them, never heard back. Couldn't get an answer to voicemail or email. The last email I sent I finally got a response, and they were completely rude and are refusing to cover what I now owe for THEIR mistake. They even admitted it was their fault, but it's clear either way. We had no problems here until they started working over there. Then it floods twice. I'm not asking for anything a decent company wouldn't cover for their mistake.

  Business response

  06/24/2024

  Regarding the water loss and subsequent increase in the electric bill for the tenant at this property:

  The initial loss occurred on March 8th, 2024.  As a result we installed a number of air movers and dehumidifiers to remove moisture and prevent further damage to the property.  On average, the combination of air movers and dehumidifiers increase a property's electrical consumption by approximately $20 per month on a large loss.  This loss was not considered a large loss.  Later, on March 29th, another loss occurred due to an accident that occurred onsite.  This was immediately mitigated and caused minimal damage as it was a category 1 (clean water) loss.  Air movers and dehumidifiers were, once again, used to remove any remaining moisture from the structure.  

  On April 11th, 2024 an email was sent stating that the electric bill increased by over $50 in one month.  The request was made for reimbursement.  Apparently this email went into "spam" or was otherwise accidentally overlooked by our support department within the company.  Communication with the tenant began in early June with demands for payment followed by apparent refusal to pay from our mitigation department.  Once the dispute was brought to the attention of company ownership along with a report of the incident, the ownership quickly agreed to make the customer "whole." 

  We do not believe the total increase in the invoice was completely tied to our usage of electricity to dry out the structure.  Swings in temperature as well as other factors definitely contribute to electrical usage fluctuations on a regular basis.  We have received an email containing a screenshot of the difference in month over month billing.  The billing cycle is from Feb 16th to March 19th and shows a $75 difference.  Since the second incident occurred after the close of this billing cycle, and the tenant has not sent the second invoice as we have requested, we have chosen to pay $75 twice to the customer for the inconvenience and cover the entire difference in the billing for both losses.  This will equate to a $150 check being written to the tenant.

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