ComplaintsforInterstate Roofing, Inc.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The roof failed to pass regional building inspection. Interstate Roofing was notified by the Inspector of the failure and the reason why. I sent a email to the project manager ******************* on May 20th that the roof inspection failed. I have not been contacted by Interstate Roofing about this failed inspection or when they will fix the roof so that it will pass the required inspection.

  

  Business response

  07/12/2024

  To whom it may concern, 

   

   

  We are working to resolve this issue and will have your failed inspection addressed. A team member from Interstate Roofing will be reaching out to you to coordinate any repairs and subsequently following up with PPRBD to re-schedule inspection. 

   

   

  Thank you. 

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  About 3/4 of the way through our home improvement project that included total window and siding replacement and reconstruction of two decks, Interstate Roofing became disengaged, difficult to get a hold of and ultimately non-responsive to attempts to resolve issues and complete the job. Multiple attempts to reach company leadership yielded little results. They have no- showed for multiple county inspections creating auto failures and current inspections have uncovered additional faulty work.

  

  Business response

  06/21/2024

  Hello, 

   

  We understand that this project has taken much longer than anticipated. We are looking forward to closing out your project. We were under the impression that we did not need to be present for the electrical permit inspection, albeit we did have a representative from our company present. With all things considered at this point, I would like to set up a time to meet with you so we can come to a solution and resolve your issues. I will be reaching out next week to coordinate a time to meet with you. 

   

   

  Thank you. 

   

  Interstate Roofing Management. 

  Customer response

  06/25/2024

   
  Complaint: 21877190
  
  I am rejecting this response because: an offer to reach out, as stated in the response from Interstate, does not constitute a resolution.  No one has yet followed through to contact me as of 4 pm 6-25-24. These types of promises to follow up are typical and *** did not follow up after my earlier complaints to see this through to completion, as he said he would.
  

  The fact that Interstate claims they were unaware of the requirement to be present for the inspection demonstrates the lack of engagement and follow through. The inspector communicated that requirement clearly. They only sent an interstate employee after the inspector noted failures during the second attempt to conduct the inspection, which by that time, was already in progress. The individual that showed up had no knowledge of the job and told me he was there to make sure our roof passed inspection (the roof was not being inspected).  
  

  Interstate needs to have an individual with management authority follow up with the county and the electrician to schedule and be present for the third inspection.  They need to communicate a plan to close any items uncovered in the inspection and, upon passing the inspection, they need to do a final walk through so we can close the project out.  I am requesting this all be done within the next two weeks from today.

  
  Sincerely,
  
  *****************************

  

  Business response

  07/02/2024

  *********, 

   

  A representative from Interstate Roofing being required to be present for an electrical inspection for work not completed by Interstate Roofing is something we were not aware of nor have been exposed to previously. We are now currently working with ***************** to have this rescheduled, as of today we do not have a date. I am continuously following up on this to ensure we can get this on schedule. For the next inspection, either myself or ***************************** will be present. I apologize for the lack of engagement you have felt up until this point. We are working diligently to close this project out. As soon as I have additional information I will reach out to you directly. 

   

   

  Thank you. 

  Interstate Roofing Management. 

  Customer response

  07/02/2024

   
  Complaint: 21877190
  
  I will accept the resolution upon passing final inspection with the presence of Interstate onsite at the time of inspection. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 9/21/23, I met with ***************************** from Interstate Roofing to discuss repairing hail damage to my roof, trim, and gutters. From the beginning, I made it clear that I could not afford the full 2% deductible due to my home's increased value. ******* assured me that excluding some work would offset the deductible, which was a great relief. The contract totaled $22,140.58, with $10,000 paid by my insurance. Despite the roof being completed in November, several is***s remain unresolved:The contract included work on gutters, paint, and a table, none of which were completed. ******* led me to believe that these savings would offset the deductible. If I had known the savings would be only $1,600, I would not have proceeded with the contract. ******* assured me that excluding certain work would help offset the deductible, but he never specified the savings. Now, he is threatening court action, asking for three times what they are owed plus legal fees. This misleading information has caused significant financial strain. Additionally, another contractor quoted me $3,500 for the same unperformed work, highlighting the discrepancy.An extra $2,000 was added to the final invoice without clear communication. ******* initially said the uncompleted work savings would cover the deductible, which contradicts the current claims.The permit pulled for the roof reflected a value of less than $8,000, raising concerns about the accuracy of the invoice compared to the actual work and materials used.Mismanagement of Funds: ******* claims that the workers from my roof have not been paid and that they will also *** me. I have no agreements with the workers; my agreement is with Interstate Roofing. Despite paying $10,000, the companys handling of these funds is unclear, and the work remains incomplete.Interstate Roofings communications included inappropriate references to my financial situation. Despite clarifying my financial constraints, the company made unfounded assumptions.

  

  Business response

  06/19/2024

  ****, 

   

  At Interstate Roofing we truly strive to operate at the highest level of customer service and satisfaction. After reviewing your comments it appears we have fallen short by not meeting your expectations. With that being said, I will be reaching out to you to coordinate a time to meet with you so we can resolve this matter. We apologize for the inconvenience up until this point and look forward to providing a solution. 

   

   

  Thank you. 

   

  Interstate Roofing Management. 

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Interstate took nearly one year to complete the repairs on our roof. The repairs themselves were done poorly at best with materials and trash being left all over our property and nails being left strewn all through our yard.Work was incomplete and left without gutters for nearly two months.Invoice amount changed several times, and the total amount was increased after the insurance claim came through.We would like to be done with business from interstate and will look to complete the rest of the work they should have done with other contractors.

  

  Business response

  03/27/2024

  *******, 

   

   

  I have reviewed your complaint and your file. We are committed to customer satisfaction and are looking to resolve this issue with you. Due to the unprecedented damage from the major hail storms last year, material manufacturers were not prepared to support the ******** market with asphalt shingles coupled with distribution companies also falling behind. This caused delays on every end as we struggled to obtain the necessary materials needed to complete our roofing projects. I understand there is also an issue with additional work outside of roof to be completed on your project, I would like to discuss this further with you via t/c. I will give you a call as a follow up to this. 

   

  Kind Regards, 

  Interstate Roofing Management 

  Customer response

  03/27/2024

   
  Complaint: 21474939
  
  I am rejecting this response because: this does not address the quality of the work that was done, I have not received a t/c, the letter is signed ambiguously, and no response is mentioned in regards to the late stage change in pricing.
  
  Sincerely,
  
  ***************************

  

  Business response

  04/04/2024

  *******, 

   

   

  I left you a voicemail to coordinate a site visit to inspect current site conditions and address your concerns. 

   

   

  Regards, 

  Interstate Roofing Management 

  ***************************;

  Customer response

  04/04/2024

   
  Complaint: 21474939
  
  I am rejecting this response because all that was done was leaving a voicemail to walk the site. I would like for the invoice to be corrected.
  
  Sincerely,
  
  ***************************

  

  Business response

  04/09/2024

  To whom it may concern, 

   

  We currently have a site walk scheduled on 4/10/24 at 9AM to review invoice and on site conditions. There will be additional follow up from there. 

   

   

  Regards, 

  Interstate Roofing Management 

  Customer response

  04/09/2024

   
  Complaint: 21474939
  
  I am rejecting this response because: I wish there was a third option - that this is actively under review from the business and the customer and will be working towards a resolution. I would like to think that we would have this resolved within the next week or so.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want my new roof. I signed a contract on 8/8/2023 with Interstate Roofing. The address in the Headquarters location in ******. I asked, but did not include in the contract, that they send someone out to caulk around one of the exhaust chimneys. "We'll see what we can do"...They can do nothing evidently. I got a text in Sept saying they were waiting on the white shingles I wanted. In October--near Halloween--I got a text saying someone else was handling my account and his text was to introduce himself. The shingles should be available shortly and the job should start in the next few weeks. I have called the week before Christmas because the roof is leaking around the vent pipe. They have not returned my call. I called today and got an answering service. Have not had a call back yet. BBB should be my next stop, I figure. Below I seclected 'finish the job'. Actually, I want them to at least come out and do temp repair until the roof can be done!

  

  Business response

  01/15/2024

  *****, 

   

  We certainly apologize that you are experiencing difficulties with getting your roof replaced. We have had an unprecedented amount of storm damage across the front range in 2023. The amount of roofing materials needed to sustain the excess of roof replacements has not been met by the shingle manufacturers. While the manufacturers have increased production, there has still been a lag with getting the materials into the market. 

   

  To my understanding, a representative has recently met with you to resolve this issue. The outcome of the meeting resulted in a new shingle manufacturer choice that has been confirmed available. As soon as the weather allows, we will coordinate a delivery and move forward with your roof installation. 

   

  Please kindly reach out to us should you have any additional concerns. 

   

  Thank you, 

  Interstate Roofing Management 

  Customer response

  01/22/2024

  The company came out and looked at the leaking and damage. Now they are requesting more money from my insurance company and evidently they will not replace the roof unless and until the insurance company gives them more money...another excuse. There wouldn't be as much damage as there is...and there is more since they came out and looked...if Interstate Roofing would have done some minor caulking in August or even when they were here to view the damages. I don't know what to say.

   

   

  

  Business response

  02/19/2024

  Hello *****, 
  
  
  There were inconsistencies between the insurance company's estimate and ours, therefore we are rectifying them to ensure all parties are all on the same page. To date, we have completed your roof to minimize any further damage caused by the leaking and did so in an expeditious manner once an available shingle was selected. We have worked diligently to resolve the issues on your roofing project, additionally we want to ensure you are satisfied at the end of the project. 

   

  Please let me know how I can be of further assistance. 

   

   

  Regards, 

  Interstate Roofing Management. 

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a "no soliciting" sign on my front door and Interstate Roofing has knocked on our door twice wanting to look at our roof. I've explained to them that they are not to knock on doors with "no soliciting" signs. The guy that knocked today argued with me and my husband for a few minutes even though I told him it was illegal to solicit to me with the sign I had posted. He wouldn't leave until we told him we were going to call the cops if he didn't go away.

  

  Business response

  08/25/2022

  To whom it may it concern, 

   

  We sincerely apologize for missing the no soliciting sign. We have taken action to remedy this situation within our organization as this is not our normal operating procedure. We can assure you that this will not happen again in the future and appreciate your feedback concerning this matter. 

   

  Best, 

  Intestate Roofing

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