Business ProfileforRocky Mountain Exteriors

Worst ever. Hail storm was **** of 2023 and we are still dealing with their incompetence. The morning after the storm I saw a RME truck prowling around the neighborhood like a vulture. They knocked on the door and I gave them a chance. Big mistake. They were supposed to replace the roof shingles, paint the exterior, and replace any broken window frames. Everything seemed fine, but things pushed into the Fall and then to Winter. I was told supply chain issues were the hold up on our roof. Meanwhile everyone else on our block was getting new roofs. I suggested changing up the shingle color and type to get things moving. We were flexible. No response after multiple outreaches. Finally got a response from the company. Finally got a new roof in the Spring. Noticed all kinds of pot marks on the shingles and they blamed the painters ladders. They finally replaced shingles in question. Window installers scheduled a date on a Saturday and no-showed. When they showed, they didn't install a window and installed one with a different style. Once we saw this we were told "that's the new style and they don't make those type anymore". We also had damage to our window seals with the install and were informed that a painter would follow up with needed touch up work. It's August and here we are with no communication. I get that supply chains and staffing issues occur, but lack of communication is unacceptable. All we needed was a new roof, paint the house, 7 new windows, and some touch up paint after the new windows installed. We are 14 months in.