Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Jackson Elite Tax & Consulting, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileJackson Elite Tax & Consulting, LLC

            Tax Return Preparation
            BBB accredited business

            Contact Information

            3425 E 28th Ave

            Denver, CO 80205-5025

            Visit Website
            (303) 993-6427

            Business hours

            10:00 AM - 7:00 PM
            Business Hours
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            11:00 AM - 4:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/6/2020

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Jackson Elite Tax & Consulting, LLC. provides Tax Prep, Bookkeeping  & Consulting services.

            Products & Services

            Tax Preparation

            Business Details

            Location of This Business
            3425 E 28th Ave, Denver, CO 80205-5025
            BBB File Opened:
            1/6/2020
            Years in Business:
            7
            Business Started:
            3/9/2017
            Business Incorporated:
            3/9/2017
            Accredited Since:
            5/6/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            10:00 AM - 7:00 PM
            T:
            10:00 AM - 7:00 PM
            W:
            10:00 AM - 7:00 PM
            Th:
            10:00 AM - 7:00 PM
            F:
            10:00 AM - 7:00 PM
            Sa:
            10:00 AM - 7:00 PM
            Su:
            11:00 AM - 4:00 PM
            Business Management
            • Mrs. Danielle P Jackson, Owner
            Contact Information

            Principal

            • Mrs. Danielle P Jackson, Owner

            Customer Contact

            • Mrs. Danielle P Jackson, Owner
            Additional Contact Information

            Fax Numbers

            • (303) 831-1270
              Other Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a tax preparer in the U.S.

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/17/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            My spouse and I employed Jackson Elite Tax & Consulting to do our taxes. All documents were submitted and signed. We have no remaining tasks at the customer portal. Taxes were not filed by April 15, 2024. We cannot make an appointment at the website. No one answers phones or email. We would like to have our taxes filed and the money owed to the *** debited without penalty, as well as to report the irresponsible practices of the company.We paid the original consulting fee, but have not paid the remainder due upon filing.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Phillip H

            06/09/2024

            I had an online tax preparation appointment scheduled March 31 2024 with ****** Jackson for my business and personal tax preparation for 2023. She failed to respond to the online meeting as I waited for at least a half hour. Afterwards, I was instructed to upload my documents to the website portal because she couldnt make it to the meeting. A draft was created in the company portal. Afterward, as time went on.. along with late filing penalties I simply got Email responses stating I am working on it. Months went by with no additional responses or contact in regards to my tax preparation. I ended up contacting a new tax prep service and had my taxes done with them. ****** finally sent me prepared tax documents June 9. Interestingly this was just after I paid for and used a different tax preparation service using the same portal That Jackson elite uses. I alerted her that I had gone with another tax preparation service and would no longer be in need of her services. She told me that I wasted her time and sent me a $350 invoice. I just paid it to be done with this person! I think this might be the worst company Ive ever worked with in my life!

            Jackson Elite Tax & Consulting, LLC Response

            06/10/2024

            Thank you for your review. However we have no record of you ever formally scheduling a tax appointment because our calendar was conpletely booked on March 31, 2024. Appointments are provided on a first come first serve basis and simply uploading documents to the portal does not guarantee timely filing without a scheduled appointment  with a preparer. Despite not scheduling a formal appointment and providing S Corp financials after the actual due date of March 15th we still prepared your returns only to be told after the fact that you and sought other services. Our fees are based on preparation and time spent preparing your forms. ******* preparing an S Corp return and a personal 1040 form based on the documentation  you provided you notified us after the fact that you had sought other services. You were billed for the time spent preparing your returns. We wish you all the best in finding a new preparer and hope you find a suitable fit that can accomodate your late arrangements going forward. 

            Jackson Elite Tax & Consulting, LLC Response

            06/10/2024

            It must also be noted that March 31, 2024 would have been outside of business hours as it was a Sunday and we do not accept any appointments on Sundays. If you would have arranged an actual appointment during business hours you could have been guaranteed a meeting with a tax preparer to review your case. However, you simply uploaded your documents to our portal, which we granted access to you from the prior year as a courtesy, and assumed you would receive priority over other clients who actually scheduled appointments during business hours. 

            Jackson Elite Tax & Consulting, LLC Response

            06/10/2024

            It is also noted that the consumer could not properly reference the preparer he is alleging provided the service. There is no preparer named "******" at our business which further proves the consumers lack of effort in verifying the service and following appropriate protocol to ensure timely services and filing. * Corp returns are due to the *** for filing on March 15th and personal returns are due April 15th and documentation received after March 15th for either return are not guaranteed timely filing based on our customer capacity during tax season which is our busiest time of year. The consumer was offered to have an extension filed for the personal return but an extension could not be filed for the * Corp return as we did not receive notification of his interest to utilize our services until April 5, 2024. At that time he was notified an extension would be filed for the personal return but we could not file an extension for his * Corp because it was already past the due date and * Corp extensions cannot be filed with the *** past March 15th per *** rules.

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.