ComplaintsforSkinnyFit

• Initial Complaint

  08/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Ordered their product believing it would do as advertised. Gave it some months to work and it didnt so considering they always give a money back guarantee I reached out & they told me they would send me the money minus the shipping and handling. They only sent me part of it & kept telling me that they were going to send it or that they were sending it or that they had sent it And its been over a month. They are supposed to be sending me the remaining $74.09 and it is still not credited on my Discover card. And prior to that, they claimed they mailed it and I never got it. They also waited 10 days before they mailed it saying that it was gonna take 10 days for me to receive it but when I called them, the rep admitted that they didnt mail it until 10 or 11 days later and I still havent gotten it. Notes: Refund ****** spoke w/*** Told **** business then she tells me she was going to send a money order and I explain to her that my card had been stolen and compromised which is why I have a different card. On 13jul23 was told **** days.Now speaking with **** 28jul23 wasnt mailed until the 24jul23 $74.09 mailed supposedly. Spoke to ******. 31jul23.Spoke w/*** 7aug23 & told **** days for refund again.*** said he would return it on my credit card. I then spoke with someone named ******* with Discover on 7 August 2023, approximately 1:30 pm and she said that they will put it on my new card when recd.Then w/****** 17aug23 got disconnected. Then **** She will escalate the $74.09 Spoke to ********* and he didnt see it. I did warn them that I would be reaching out to you guys if it wasnt on my card by this past Monday and its still to this day not on my card..it shouldnt take this long to refund my money for whatever reason they claim to have put it on separate checks. I got the check for $106 but I didnt get the remaining $74.09 at this point they shouldve just refund the entire charge which wouldve included the additional shipping and handling i paid.

• Initial Complaint

  05/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February I ordered skinny fit I spent a lot of money and I said I did not want any extra items from them and they sent me extra items and charged me more money which caused me to go negative into my account and have a fine for that I had to incur cost to go to the bank since I don't have a car and cancel my debit card which caused a lot of problems as I was leaving out of the country then they told me I had to send in paperwork explaining that I had dropped the claim from the bank that they had to look into the actions from the business. I sent in the paperwork I sent in the products to be returned to the business. On May 7th they told me that within 10 business days I would have my money by way of money order. Then I waited the 10 days they told me that they sent it there's nothing they can do. Then they escalate as they say the complaints and I will have another money order within five business days. It is the five business days and still nothing and all they can do is say they're escalating the complaint they're escalating the complaints they're escalating the complaint. They refuse to just put the money back on to my card. And they refuse to give me any ethical answer. I just want my money back it's almost $400. Maybe to most people that's not a lot of money but to a college student yes it is a lot of money. The product did not do what it said it would do and I want my money back.

  Business response

  06/03/2022

  To Whom It May ************************** is in response to complaint ID: #******** that we received, we were able to locate the account in question. 

  We apologize for any confusion regarding the subscription in question. We see that the original order was placed on 02/11/2022. The terms of the subscription were listed at checkout and also within the order confirmation email. Cancellations can be requested via phone, email, and chat at any time. 

  Due to no cancellation received the second shipment was processed on 03/16/2022 and the subscription was cancelled once we received notice of a bank dispute opened. Nothing has been shipped or billed since. 

  When attempting to process the refunds within our system we received an error triggered by the customers banking institution so we processed a money order refund in the amount of $396.67. This money order was reported as lost in the mail by ********** and so we mailed a replacement refund and we see it has been cashed. 

  We hope this helps. 

  Best,

• Initial Complaint

  05/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Skinny fit is a subscription scheme. My wife asked for a promotional product at which time this company charged us close to 750 dollars over three months by the time I caught on. My wife had no idea this was a subscription or the costs associated, which were nowhere close to the value of any products sent. We are working on a refund, but want to protect others from this. We want our money refunded by this company. Shady.

  Business response

  05/20/2022

  To Whom It May ************************** is in response to Complaint ID #******** that we received. 
  
  Using the provided customer information we were unable to locate a SkinnyFit Account. 
  
  Please provide an order ID or the email address associated with the account in question so we can provide further information. 

  Best, 

  Customer response

  05/20/2022

   
  Complaint: 17211396
  
  I am rejecting this response because:

   

  Here is one order ID, shipped to the address provided.  
  

  8592735
  
  Sincerely,
  
  ***************************

  Business response

  06/03/2022

  This is in response to complaint ID #********

  Thank you for providing the order number, this helped us locate the account. The address on file is not identical to the address provided on the original complaint and so our system could not locate the account. 

  We apologize for any confusion regarding the subscription, we provide the terms at checkout and in the order confirmation email. The terms state the next shipment date, the price point that will be billed, and how often shipments will process. We are able to customize the subscription terms upon request. 

  We see that four refunds were processed and the subscription was cancelled so nothing has billed or shipped since 05/12/2022.

  You will find the transaction information for the refunds totaling $488.22 below:

  05/17/2022 06:13am - Refunded - $158.08 Trans-ID: ******************
  05/17/2022 06:14am - Refunded - $86.03 Trans-ID: ******************
  05/17/2022 06:16am - Refunded - $158.08 Trans-ID: ******************
  05/17/2022 06:15am - Refunded - $86.03 Trans-ID: ******************

  Please note, refunds can take **** business days to reflect back to the original payment method. 

  We hope this helps. 

  
  
  
  
  

  Customer response

  06/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this product and it didnt work for me. I contacted them to get a refund and attached is their response. They want me to incur shipping costs to return an empty container???? I told them I dont have access to a printer but they cant provide me with a scannable barcode the post office can use. It just doesnt make sense to send back an empty container. It just seems like an excuse not to refund my money for a product that was guaranteed to work!!

  Business response

  05/23/2022

  To Whom It May ****************************** is in response to Complaint ID #******** received on 05/17/2022. 
  
  We did locate an account using the customer provided information and see that the purchase was made on 04/08/2022. We apologize for any confusion regarding the return process, we offer a pre-paid return label so the customer does not have to pay shipping when sending back any product(s). Once the return is received we will refund the retail value of the product(s) but we will not refund the original shipping cost paid at checkout.

  Due to the customer not being able to print the provided pre-paid return label we mailed one on 05/18/2022. Once the customer receives this mailed pre-paid return label they can use it to ship back their product(s) to continue with the 90-day money-back guarantee process. 
  
  We hope this helps and let us know if you have any further questions. 

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an initial, SINGLE purchase from Skinny Fit on April 7th, 2022 (Paypal Transaction ID: ******************. I began immediately receiving promotional emails from the company, urging me to purchase more. I reached out to them because I never received the initial shipment - so why would I buy more? I was told that they could do nothing for me, and to reach out to ***** I did that, and was told that according to their tracking information, it was delivered. We have a secure metal mailbox for every home in our subdivision, that is only accessible with a key for each house. It was NOT DELIVERED. I realized that neither Skinny Fit, nor the **** was going to do anything for me, and figured I was out the $69.44 of my initial purchase. I wasn't happy about it, but knew there wasn't anything to be done. You'll notice on the *** I have provided that there is NO mention of any subscription on the Paypal receipt, as is Paypal's practice when a subscription payment is set up.Yesterday, (May 8th, 2022), I received an email from Paypal, telling me I had been billed $102.61 by Skinny Fit for ANOTHER purchase. I DID NOT AUTHORIZE this. I didn't join a subscription. I was very diligent in checking when I made my initial purchase, as I didn't want to buy something that I would be locked into until I determined whether or not it would work for me. I immediately reached out via email to Skinny Fit, and filed a dispute with Paypal. I am awaiting a reply about this complaint. I expect my funds to be immediately returned to me.

  Business response

  05/16/2022

  To Whom it May *************************************** is in response to complaint ID ******** that was received on 05/09/2022. 

  We apologize for any confusion regarding the SkinnyFit account and we were able to locate it with the provided customer information. The original purchase made on 04/07/2022 was for a discounted introductory offer for a subscription of the orange pineapple collagen. These terms were listed at checkout and also in the order confirmation email, these terms provided the subscription details for the next shipment date and the amount that would be charged.

  On 04/28/2022 we see that the customer emailed asking where their first shipment was, we provided the **** tracking link which showed it was delivered. We have provided this tracking below:

   https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9261290234813351145083
  

  When we sent this tracking link we also asked the customer to contact **** for further information they could potentially provided as well as for the customer to confirm the shipping address we should have on file. We would then have shipped a replacement order, at no extra cost to the customer, however they did not respond to us. Due to no response being received we did **** and ship the second shipment on 05/07/2022. 
  

  A chargeback then filed by the customer on 05/08/2022 and so no further assistance could have been provided by us. The subscription was cancelled at the time of the chargeback being received and nothing further has billed or shipped. 
  

  We hope this helps and let us know if you have further questions. 

  Customer response

  05/16/2022

   
  Complaint: 17180961
  
  I am rejecting this response because:
  First, I DID NOT ever receive the first shipment. When I was told to contact ***** I did so. They referred me to the same tracking number. As we have secure, private mailboxes, there was no potential for the package to have been taken. I was left with no recourse - but, because I knew I had only made a SINGLE PURCHASE, and not a subscription - I accepted that it was a costly mistake, but one I had no recourse to change. 
  
  I did not EVER authorize a subscription. Why would I do that when I never received the first shipment, in order to see if it would work for me? That is simply ludicrous.
  
  I respectfully demand that my purchase be refunded. I am not going to simply accept this. It was bad enough to have to absorb the cost of the first shipment that you "SAID" you shipped, and that I never received. However, I will not stand for a second shipment to be billed to me by this company. 
  
  Sincerely,
  
  *************************

  Business response

  05/23/2022

  To Whom It May ******************* is our second response regarding Complaint ID: ********. 

  At this time we have refunded the initial order placed on 04/07/2022 due to the customer's claim that they did not receive it. Please note, this refund can take **** business days to reflect back to the original payment method and we have included the transaction below:

  05/23/2022 11:49am - Refunded - $69.44 Trans-ID: qtaehnsj

  The second shipment from 05/07/2022 was disputed via a bank chargeback and so there is nothing further for us to do regarding that order. 

  Let us know if you need further information. 

   

   

   

  Customer response

  05/27/2022

   
  Complaint: 17180961
  
  I am rejecting this response because: The business owner's response is invalid. I tried reaching out to them first by email, immediately upon receiving a receipt for additional billing. Then, I went to Paypal, and the business rejected by request for refund. 
  
  I demand that a full refund be issued. I DID NOT subscribe to this program, and I did NOT authorize billing for this additional shipment. While I appreciate the refund for the initial purchase, it only partially addresses the issue. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩