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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I closed on my home 5/23/2022 and First Integrity Title Company was responsible to get the water transferred out of my name and pay the final **** they also held $350 of my money to do so. A **** via the ************** was deducted from my credit card on 5/31/2022 and again on 6/28/2022. I contacted the City on 6/28 and was told that the water was still in my name. I then contacted the title company and was assured that this would be taken care of. I then received a notice 8/2/2022 there is still a balance owed. The title company states they paid the final **** and stopped responding to my inquiries. I logged into my account at the ************** today and there is still a balance of $47.15.Business response
08/10/2022
Dear ********,
Thank you for speaking with me on the phone yesterday regarding your water ****. Again, please accept our sincere apologies for our oversight and miscommunication. We have issued a check to Aurora water and the check was sent out today, August 10th. As mentioned on the phone, I will personally be calling to follow up next week and make sure that Aurora has received the check and your account no longer shows a balance.
Thank you for your patience and understanding.
Sincerely,
Ashley Williams
Director of Experience
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.